4. Communication is the transmission of an idea or feeling
so that the sender and receiver share the same
understanding.
Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.
6. Features of Effective Communication
• Active Listening
• Eye contact
• Posture
• Simple language
• Questioning skills
7. Benefits of Communication
– Ability to solve problems
– Productivity
– Relationships with others
– Ability to meet your goals and
achieve your dreams
– Level of satisfaction with your life
8. BARRIERS TO COMMUNICATION
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Cultural differences
• Poor listening skills
• Use of jargon
• Distractions
10. THE DIFFERENT CATEGORIES OF
COMMUNICATION
• Spoken or Verbal Communication: face-to-face,
telephone, radio or television and other media.
• Non-Verbal Communication: body language,
gestures, how we dress or act - even our scent.
• Written Communication: letters, e-mails, books,
magazines, the Internet or via other
11. VERBAL COMMUNICATION
• Verbal communication refers to the form of
communication in which message is
transmitted verbally; communication is done
by word of mouth and a piece of writing.
12. • VERBAL COMMUNICATION IS FURTHER
DIVIDED INTO:
1. Oral Communication
In oral communication, spoken words are
used. It includes face-to-face conversations, speech,
radio
13. • Written Communication
In written communication,
written signs or symbols are
used to communicate.
A written message may be
printed or hand written.
14. NON VERBAL COMMUNICATION
• Nonverbal communication is the
communication other than oral and written,
such as gesture, body language, posture,
tone of voice or facial expressions.
Nonverbal communication is all about the
body language of speaker.
15. • NONVERBAL COMMUNICATION HAS THE
FOLLOWING THREE ELEMENTS:
1.APPEARANCE
Speaker: clothing, hairstyle, neatness, use of
cosmetics.
Surrounding: room size, lighting, decorations,
furnishings
2.BODY LANGUAGE
facial expressions, gestures, postures
3.SOUNDS
Voice Tone, Volume, Speech rate
17. Improving Body Language - Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
18. BODY LANGUAGE
When you are in conversation your body
sends signals to the other
person. We can give positive
and negative signals when
we talk to people.
19. Crossed Arms:
This is a negative body language
gesture that indicates defensiveness
or stress.
Clasped Hands Behind Back:
This indicates confidence and
authoritative behavior.
20. Touching or slightly rubbing nose
It means rejection, doubt
or lying
Finger-tapping
It demonstrates that a person is
growing impatient or tired of
waiting.
21. Sitting with Ankles Crossed
Commonly known as the
"ankle lock", it is a
defensive signal associated
with insecurity.
Biting the Nails
While it can be a habit for
some, more often than not,
this gesture is a proof of
insecurity and nervousness.
22. Covering the Mouth
This gesture is used to hide an emotional
reaction, such as a frown or a smile. It is also
used to express surprise and amazement, as
seen in the image
This indicates that the
person is trying to make a
decision.
Stroking the Chin
24. FACIAL EXPRESSIONS
ROLE PLAY
• 7% of meaning is in the
words that are spoken.
• 38% is the way that the
words are said, tone of
voice, and
• 55% is in facial
expression!
25. 1) Confusion
• This expression is often shown by the
scrunching of the forehead and nose,
sometimes with one raised eyebrow, and
lips pursed together.
26. 2) Anger
This is a universal emotion that is usually
demonstrated by eyebrows squeezed
together, forming a crease, with eyelids tight
and straightened. An angry person’s head is
slightly lowered with the eyes looking through
the lowered brow.
27. 3) Surprise
A person looks surprised when they have
widened eyes and a gaping mouth. This
emotion is also related to shock and fear.
We are usually not conscious when we
make this face since it is an
instantaneous reaction.
28. Shame is universal expression that is seen
when the eyes are turned downward with a
sad or worried look. The head usually faces
down, frowning or with a neutral mouth. This
expression is closely associated with
submission, defeat or admission of loss.
4) Shame
29. 5) Fear
Fear is expressed with widened eyes and
slanted eyebrows that go upward. One’s
mouth is usually slightly open. The facial
expression is like surprise, which is associated
with instinct and a desire to escape or avoid
something.
30. 6) Sadness
• Sadness is usually displayed by a frown and
upward slanting of the eyebrows. It is usually
coupled with feelings of helplessness and loss.
The face droops downward, but not
accentuating specific areas.
31. 7)Happiness
• This is perhaps the most universal expression
that is interpreted with the same meaning
across various cultures. It is expressed with a
smile and crescent-shaped eyes that may be
demonstrated even by infants.
32. 8) Disgust
• People may display disgust in various ways,
but a typically disgusted person may have his
eyebrows pulled down and his nose wrinkled.
The upper lip may be pulled up but in general,
the lips stay loose.
33. 9)Boredom
• A bored facial expression is shown by half-
open eyelids, just like the face of a tired
person. The difference is the raised eyebrows,
which shows a feeling of dissatisfaction or a
lack of excitement.
34. 10) Emberrasment
• An embarrassed facial expression uses a
forced smile, which is a grin made without
lifting the corners of the mouth. Some people
may blush or turn red, others may also look
sad.
