This document provides instructions for adding new products through the support tab on Paytm Mall. It outlines downloading a template sheet for the product category, filling it with required product details like name, images, pricing, and specifications. It then explains uploading the filled template through the support tab and submitting it to add products in bulk. Products will go live within 2-3 days of submission.

1. Catalogue: Adding a product
using the support tab
In this module, we will discuss:
1. How to add a product via the support tab?

2. How to add new products through the support tab?
Overview of the process:
Upload the template sheet in the
support tab and submit
Download the template sheet of your
product category
Fill in the template sheet with the appropriate
information and save it

3. How to add new products through the support tab?
By following these simple steps, you can add your products via the seller support tab
Click on the Support tab

4. How to add new products through the support tab?
Now, click on the Listing and Catalogue tab

5. How to add new products through the support tab?
Click on Add new products to your listing Click on ‘Add new products in bulk (excel upload)’

6. How to add new products through the support tab?
Click on the Template download page link

7. How to add new products through the support tab?
Click on Wholesale

8. How to add new products through the support tab?
Select the template of your product’s category and click on Download icon
The template sheet will get downloaded in your system

9. How to add new products through the support tab?
Read all the instructions and guidelines carefully
Follow these steps to fill the template-

10. How to add new products through the support tab?
Read all the image guidelines carefully

11. How to add new products through the support tab?
Here, you can select the appropriate sheet and fill it Click on Men
Here, we have taken the example of a men’s shoes

12. How to add new products through the support tab?
Fill in all the Mandatory Fields
Note - Fill in all the details carefully. The product images should have a 300*300 pixels resolution and the file size can be 20mb

13. How to add new products through the support tab?
Fill in all the details in Strongly Recommended Field

14. How to add new products through the support tab?
These are the optional fields. If incase you are aware of these details, do fill them. This will
help a buyer to understand your product better

15. How to add new products through the support tab?
Fill in the Product Name and enter a valid lot size.
E.g. Reebok Men's Black Running Shoes (Lot of 6)
Fill in the Merchant SKU and then,
Select the Sub-category from the available dropdown
Note - Read all the instructions and guidelines before filling the sheet

16. How to add new products through the support tab?
Fill in the Type and Brand Name then,
Enter MRP and Selling Price of a Lot
Enter the total count of the item in a lot in Lot Quantity. Kindly enter numeric value only
Note - MRP should be greater than & equal to the selling price.

17. How to add new products through the support tab?
Fill in the details of all contents that are sold in a Lot

18. How to add new products through the support tab?
Fill in rest of all the mandatory details
Note - Read all the instructions carefully before filling the sheet

19. How to add new products through the support tab?
Enter the weight of a Lot in the column Lot weight, and
select unit of the dimension,
Calculated Lot weight (In Grams) field will be auto-calculated
(kindly enter numeric value only)

20. How to add new products through the support tab?
Enter Main Image link in the Main Image Link column
Provide alternate images in the Other images column
You can enter multiple image links however, it must be separated by a semicolon (;)
Note - a) Read the image guidelines sheet carefully and product images should have a 300*300 pixels resolution.
b) You can create image link via file hosting websites like Dropbox

21. Fill in rest of all the recommended details
How to add new products through the support tab?
Note - Read all the instructions carefully before filling the sheet

22. How to add new products through the support tab?
Describe your product specifications in detail and then,

23. How to add new products through the support tab?
Enter the 13 digit EAN /UPC number here which is printed on the
backside of the product below the barcode
Enter key features of your product in a single row [6-8 words]

24. Click on the file option and save the file on your desktop
How to add new products through the support tab?

25. How to add new products through the support tab?
Click on the Support tab

26. How to add new products through the support tab?
Click on the Listing & catalogue tab

27. How to add new products through the support tab?
Click on Catalogue
Click on ‘Add new products in bulk (excel upload)’
Overview of the process:
Click on Add New Products to your listing

28. How to add new products through the support tab?
Fill in all the mandatory details:
Query related to which line of Business : Wholesale
Primary category : Wholesale Fashion
Secondary Category: Choose desired secondary category from
the list, e.g. Footwear
Here you can select multiple categories
Catalogue type: New catalogue with images
Wholesale Fashion
Footwear

29. How to add new products through the support tab?
Fill in all the mandatory details:
Shared SKU Count: Enter the number of SKU (products) which
you want to add
E.g. If you want to add 5 products then you need to enter 5 here
Description: Enter the description here

30. How to add new products through the support tab?
Upload the saved file in Upload Attachment Click on Submit Ticket
Your products will get live within 2-3 working days
Note - After submission, you will get a ticket number through which you can check the status of this ticket from the Ticket history tab
Please ensure that you have ordered Paytm Mall packaging material in advance from Paytmmall.com

31. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.