Understand catalogue tab - Wholesale
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This document provides an overview of how sellers can manage their product catalogues on Paytm Mall. It discusses what a catalogue is, how to list products, and how to share the catalogue on social media. Sellers can search for products, view all active products by applying filters like category and fulfillment mode. They can also edit product details like price and HSN code. The document outlines the steps to find products, view all active or inactive products, and share products on social media directly from the seller panel on Paytm Mall.
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This document provides an overview of how sellers can manage their product catalogues on Paytm Mall. It discusses what a catalogue is, how sellers can list products, search for products, filter products, edit product details, and share their catalogue on social media. Sellers can view all active and inactive products, add new products, and find products using the search option or filters like category and fulfillment mode in the catalogue tab of their seller panel.
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Understand catalogue tab - Wholesale
This document provides an overview of how sellers can manage their product catalogues on Paytm Mall. It discusses what a catalogue is, how sellers can list products, search for products, filter products, edit product details, and share their catalogue on social media. Sellers can view all active and inactive products, add new products, and find products using the search option or filters like category and fulfillment mode in the catalogue tab of their seller panel.
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The document discusses how to create new products and upload products in bulk on an e-commerce platform. It provides step-by-step instructions on single product creation, including selecting categories, filling mandatory and optional attributes, uploading images, and submitting the product. It also outlines the process for bulk product uploads using a template, with details on selecting brands, downloading image links, filling the template, and submitting it. Finally, it defines the quality check process, where products are approved or rejected within 2-3 days before going live.
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This document discusses how sellers can track order returns on their panel. It explains how to check cancelled orders, returns before delivery, and returns after delivery. For cancelled orders, sellers can view order details and download order files. For returns before delivery, sellers can filter orders by date or status. For returns after delivery, sellers can view orders by status like approved, picked, or returned, and raise disputes. The document provides guidance on tracking return order statuses and details.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains that sellers can check cancelled orders by going to the Orders tab and selecting Cancelled. Returns before delivery can be found under the Returns tab by clicking on Returns before delivery. Returns after delivery are also under the Returns tab, with the status changing as the return progresses from Approved to Picked to Returned. Sellers are able to filter and download order details to track returns on their seller panel.
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines the cases where sellers can file PSA claims, such as damaged, missing, or wrong products. Sellers must submit supporting documents like product photos within 48 hours of receiving a disputed return. The document provides instructions for filing a PSA claim in the seller panel by clicking on tabs for returns and raising disputes. It also lists timelines for resolving different types of return issues under the PSA.
Tracking returns - Wholesale
1. To track returns before delivery, sellers can check the Returns Before Delivery tab to view orders cancelled by customers before products are delivered. Order status options are Return Initiated and Return Delivered.
2. To track returns after delivery, sellers can check the Returns After Delivery tab. They can filter orders by date, order ID, item ID, etc. and view order status in stages like Approved, Picked, and Returned.
3. Sellers can view full order details, download order CSVs, and check parent order IDs for partial returns from these return tracking tabs.
PSA guidelines - Wholesale
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to returns. It outlines the process for filing a PSA claim within 48 hours of a disputed return. Sellers can file claims for delayed delivery, damaged/missing items, wrong items, or lost products. Claims require supporting photos/videos. To file a claim, sellers access the Returns tab and click "Raise Return Dispute" to submit details and attachments about the disputed item. The document also lists turnaround times for raising queries about different types of return issues.
PSA guidelines - Wholesale
This document provides information about Paytm Mall Seller Assurance (PSA) which protects sellers in the event of return damages or losses. It outlines the cases where a PSA claim can be raised such as delayed delivery, damaged products, missing items, or wrong products. It describes the process for raising a PSA claim through the seller panel by clicking on the Returns tab and filling out a ticket submission form along with required documentation. Finally, it lists the turnaround times (TATs) for raising queries for different types of return issues.
Tracking returns - Wholesale
This document discusses how sellers can track product returns on their panel before and after delivery. It provides steps to check returns before delivery by going to the Returns tab and clicking on Returns before delivery. It also explains how to check returns after delivery by going to the Returns tab and clicking on Returns after delivery to view returns by status such as Approved, Picked, Returned, and All. The document provides guidance on filtering returns by date and other criteria and describes the various return stages visible to sellers on the returns panels.
Managing returns - Wholesale
1. The document discusses managing returns by defining what returns are, the types of returns, reasons for returns, and how to manage returns.
2. It defines returns as orders that are cancelled and sent back by customers, which can be returns before or after delivery.
3. It provides tips for reducing returns such as providing detailed product descriptions and packaging and processing orders on time.
FC - Check your sellable and non sellable inventory - Hindi
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Manage your working hours and weekly holiday - wholesale
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and can have a maximum of two holidays per month.
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Understand catalogue tab - Wholesale
- 1. Catalogue Overview In this module, we will discuss:- 1. What is Catalogue? 2. How to list your products on Paytm Mall? 3. How to share your catalogue on social media?
- 2. What is catalogue? Catalogue is a way of showcasing your products to the customers. It consists of product details, brand, images, and prices
- 3. Overview of the Catalogue Tab in the seller panel Search Filter- It enables you to search your products Products (all) – These tabs help you to view all your active and inactive products
- 4. Overview of the Catalogue Tab in the seller panel Edit the MRP, Selling price and HSN code - you can use it to edit your product’s MRP, selling price and HSN code Social share- You can use the share feature to share your catalogue on social sites
- 5. To find a product using the search option, follow these steps : Click on Catalogue
- 6. To find a product using the search option, follow these steps : Click on the search box
- 7. To find a product using the search option, follow these steps : Tip- 1. Product name- to search product using its product name 2. Seller SKU ID- to search product using its seller SKU ID Select the search option
- 8. To find a product using the search option, follow these steps : Enter the product name or seller SKU ID respectively and click on search icon
- 9. To view all your active products, follow these steps: Click on Filter iconClick on Catalogue
- 10. To view all your active products, follow these steps: Select your Fulfillment Mode and the product’s Category Note: 1. Paytm Mall partner warehouse fulfilled- Seller uses the Paytm Mall partner warehouse to ship the product 2. Seller warehouse fulfilled - Seller uses his/her own warehouse(s) to ship the product
- 11. To view all your active products, follow these steps: Click on the Apply button
- 12. To view all your active products, follow these steps: Click here to view all your ‘In stock’ and ‘Out of stock’ products
- 13. To view all your active products, follow these steps: Here, you can view all the details of individual products
- 14. To view all your active products, follow these steps: Click on these arrows to view more products
- 15. To view all your inactive products, follow these steps: Click on the Inactive TabClick on Catalogue
- 16. How to share the product(s) on social websites? Click on the Share option and then select the sharing platform to share the product You can share your catalogue on social media via seller panel
- 17. Thankseveryone! For any query, please raise a ticket using the Support tab on your seller panel.