Presentation 'Digital transformation: open data' for BS Management Training in Valkiria Hub Space www.valkiriahubspace.com. Barcelona, 18th november 2014
Las TIC aplicadas a la comunicación institucionalJordi Graells
Sesión 'Las TIC aplicadas a la comunicación institucional' en el Máster en Liderazgo Público del Instituto Nacional de Administración Pública. Madrid, 16 de marzo de 2021
OuiShare Collaborative Economy - at European Economic and Social Committee - ...OuiShare
OuiShare presentation about Collabortive Economy - at European Economic and Social Committee (EESC) hearing about "collaborative or participative consumption" - Brussels 25/09/13. Further information: http://www.eesc.europa.eu/?i=portal.en.events-and-activities-participative-consumption-21st
Presentation 'Digital transformation: open data' for BS Management Training in Valkiria Hub Space www.valkiriahubspace.com. Barcelona, 18th november 2014
Las TIC aplicadas a la comunicación institucionalJordi Graells
Sesión 'Las TIC aplicadas a la comunicación institucional' en el Máster en Liderazgo Público del Instituto Nacional de Administración Pública. Madrid, 16 de marzo de 2021
OuiShare Collaborative Economy - at European Economic and Social Committee - ...OuiShare
OuiShare presentation about Collabortive Economy - at European Economic and Social Committee (EESC) hearing about "collaborative or participative consumption" - Brussels 25/09/13. Further information: http://www.eesc.europa.eu/?i=portal.en.events-and-activities-participative-consumption-21st
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Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
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Redes sociales para transformar la Administración públicaJordi Graells
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¿Cómo serán los gobiernos y las administraciones en los próximos años? Cómo deberían transformarse digitalmente y avanzar para no quedarse fuera de juego.
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This proposal is designed for Maverick's annual program dubbed "The Recruit" this year. Maverick is a communications consultancy specializing in corporate communications, crisis and issues management and marketing communications. It provides strategic counseling on top of services you would expect from a PR agency.
The proposal comprises of problem statement, major effects, case breakdown, the objectives, target audience, strategy and tactics, organizational structure, timeline project, and budget projection.
The proposal will cover littering case that currently occurs in Jakarta, and it will be conquered by the elements of how public relations do the campaign properly.
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Open Data … Open Wallonia. The road toOpen Government in Wallonia. Présentation de l'AWT à l'occasion du Séminaire "données publiques" à l'Université de Namur (7 mai 2014)
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Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
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Sessió 'L'atenció ciutadana a les institucions públiques', impartida al Màster en Comunicació Política i Institucional a l'IDEC-UPF, assignatura "Comunicació d'Institucions Públiques". IDEC-UPF (Barcelona), 17 de febrer de 2015
Redes sociales para transformar la Administración públicaJordi Graells
Sesión de presentación para la Secretaria de Estado de Comunicación, Gabinete de la Presidencia del Gobierno. La Moncloa: Madrid, 16 de octubre de 2012
¿Cómo serán los gobiernos y las administraciones en los próximos años? Cómo deberían transformarse digitalmente y avanzar para no quedarse fuera de juego.
TECHNOLOGY ENABLED AGE-FRIENDLY CO-DESIGNUnLock EU
URBANAGE brings together experts in urban planning, age-friendly environments, co-creation, technology, and inclusion to help accelerate a shift towards age-friendly cities. Our aim is to develop pathways to help public authorities introduce disruptive technologies into their urban planning processes to improve the long-term sustainability of their policies and services and achieve smarter, happier, and healthier cities for all.
This proposal is designed for Maverick's annual program dubbed "The Recruit" this year. Maverick is a communications consultancy specializing in corporate communications, crisis and issues management and marketing communications. It provides strategic counseling on top of services you would expect from a PR agency.
The proposal comprises of problem statement, major effects, case breakdown, the objectives, target audience, strategy and tactics, organizational structure, timeline project, and budget projection.
The proposal will cover littering case that currently occurs in Jakarta, and it will be conquered by the elements of how public relations do the campaign properly.
The proposal is presented by Fritzky Wijayan Swastia from The London School of Public Relations - Jakarta.
Presentation on 'Listening digitally...how Newcastle City Council has used social media…and some thoughts for the future'. Presented by Louise Reeve, Policy and Communications Partner at Newcastle City Council, at Really Useful Day: Social media for councils in Sheffield on 27 February 2015.
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In the collaborative economy and ICT era there is a new way to do public policy starting from existing prototypes in order to develop city as common. Through the recently implemented local regulation about collaborative governance regarding urban commons, I can share my insights about the process and the next challenges and a question: Can Bologna be a model? Is it a scalable and replicable approach?
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UK Local Government: collaboration, personalisation and online servicesO2 Business UK
Collaboration, personalisation and online services: they're amongst the key digital issues for councils across the UK. Here we explore what's on the agenda for Local Government when it comes to addressing these issues, some of the key insight from the Digital Communities Report, and some examples of how some councils are using digital to innovate and improve citizen engagement.
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WCIT 2014 Laura García Vitoria - Living Labs: the World Transforms into a Lab...WCIT 2014
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Laura García Vitoria, VP and Scientific Director, Territories of Tomorrow Foundation
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Citizen Centric Governance for Smart TerritoriesFrancesco Niglia
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Similar to How should public institutions communicate (20)
Sessió 'Atenció ciutadana presencial i virtual' en el Postgrau en Administració Electrònica i Govern Obert al Món Local, de la Fundació Universitat de Girona, Diputació de Girona i Escola d'Administració Pública de Catalunya.
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4. 4 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
With a management model
Doing + things with - resources
Inspired by:
1.Austerity
2.And efficiency
5. 5
Now the technology is more open,
social and mobile. It’s closer to people.
And we can do a lot of things with it.
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
6. 6 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Technology has called old practices
into question
7. 7 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
So organizations try to adapt their services
to users’ needs
8. 8
At a different cost
Costs
On the one hand, services are increased because of
customization and so the catalog increases too.
On the other hand, services are provided more cost-
effectively, for example, dealing with the public
1. Aggregated answers to queries posted on social networks.
2. Exploiting the features of the mobile functionalities.
3. Creating value in openness and reuse of data.
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
9. 9 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
XIP established standards
youtube.com/watch?v=RPsVvbd80xU
10. 10 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
What the open
governments
have to
comply with
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
11. 11 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Making their activities more transparent
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
12. 12
Like the Catalan Government’s
transparency website
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
14. 14 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Imagine Express, to
promote entrepreneurship
http://express.imagine.cc
15. 15 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
How to move towards it?
16. 16 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Departmentalization vs
digitizationThe culture of an organization usually goes against the supply of
services from digital platforms, mobile services and social media.
social media
mobile services
open data
17. 17 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Government /
Administration
Datasets
Open
services
Reusing actors Products / environments
Infomediaries
Companies
Governments /
Administrations
Social
entities
Mobile
services
Social
media
Websites
All kinds of
products and
services
Data reuse model of Catalan Government
18. 18 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
1. With professional initiatives: ‘Let’s Share’
(Compartim) in the Catalan Government
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
19. 19 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
twitter.com/VOSTcat
Or the VOST (Virtual Operations Suport Group)
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
20. 20 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Emergency and civil protection complement
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
21. 21 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
2. With external actions because
crowdsourcing is everywhere
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
22. 22
Like the most emblematic case: Wikipedia
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
23. 23 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Not expecting miracles
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
24. 24 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Or other examples like the FGC app
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
25. 25 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Or the Electronic Tip of Vic
‘Com han de comunicar les institucions’. Jordi Graells i Costa. Citilab, 28 de març de 2014 CC – BY 3.0
http://deixalleriavirtual.vic.cat
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
26. 26 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
WhatsApp service of Mataró City
www.mataro.cat
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
27. 27 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Sisena edició:
octubre 2013
With guides and standards
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
28. 28 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Specifying its value
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
29. 29 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
Correct management of authorship
and intellectual property
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
30. 30 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
And also privacy and anonymization
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
31. 31 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
With leadership
which is fit for
the XXI century
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
32. 32 ‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
In short: communication as a true value
proposition instead of a makeup operation
‘How should public institutions communicate?’. Jordi Graells i Costa. Barcelona 02/04/2014 CC – BY 3.0
33. 33
T
H
A
N
K
Y O U
How should public
institutions communicate?
Jordi Graells i Costa
slideshare.net/jordigraells graells.cat
Barcelona, April 2nd
2014