The document outlines the role of the Agence Wallonne des Télécommunications (AWT) in promoting open data and digital governance in Wallonia, Belgium. It highlights initiatives like the creation of an open data platform based on real-time resources and the organization's focus on empowering citizens through digital public services. Furthermore, it discusses challenges faced by public services in adapting to modern needs and the potential of hackathons to stimulate innovation in service delivery for citizens.

1. Open Data … Open Wallonia
The road to
Open Government in Wallonia
Univeristé de Namur| 07/05/2014 | @awtbe

2. AWT *… now+
Agence Wallonne des Télécommunications (AWT). Public agency of the
Walloon Region in charge of ICT, through 3 main missions: technology watch,
consultancy and promotion.
Examples of services :
• ICT observatory in Wallonia. ICT barometer : annual statistical surveys
(companies, citizens, education, ICT sector, health, municipalities, etc.).
Recommendations to the Walloon Government.
• ICT watch and content provider (awt.be). In close cooperation with the
main players and companies in the ICT sector in Wallonia, Belgium and
abroad (technologies, laws, business opportunities, etc.).
• Database of the ICT sector and ICT players. This directory gathers ICT
companies, e-commerce sites, Public Digital Spaces, coworking &
smarwork centers, ICT schools, municipalities and more.
• Professional forums and events. #mforum, #ipforum, #edtechforum,
events about e-commerce & ICT uses by companies and administrations.

3. *… and soon+ AWTIC
Agence Wallonne des Technologies de l’Information et
de la Communication. Public enterprise, subsidiary of the
new Agency for Enterprise and innovation (AEI), result of
the merging of the ASE and the AST.
The Walloon government wanted to keep a public
company totally focused on ICT.
We are in a global reorganization of our activities. The
keywords of this reorganization are : DATA and SERVICES.
One major project … The ICT platform for Wallonia.

4. A platform for what ?
• Historical missions of AWT.
• One stop shopping for the identification of business and ICT
actors in Wallonia. Simple idea : an enterprise equals a recording
on the platform.
• Validity and simplicity of the data. Each partner platform can
handle its affiliates and use all information without friction.
• Contacts with companies focused on their business (products,
services, brands, stories, ...).
• Permanent or temporary customized services (clusters, events,
maps, ...), based on an API / REST model (validated with partners).
• Technology open showcase for innovative ICT technology trends
(Cloud, [Big] [Open] Data [as a Service], NWOW, ...). The agency
has to be in itself a true illustration of Open Government.
• ICT support for the Agency for Enterprise and Innovation (AEI),
including tools, services and methodologies related.

5. AWTIC

6. The future of the AWT[IC]
… can be summarized
in on word : DATA

7. ICT Master Plan
Web² / mobile
Real and virtual
worlds are merging
Cloud
Universal platform for
online services
Social
Empowerment. A new
distribution of roles
Data
The new power
of data and analytics
Programmable
World
Source : Master Plan TIC & AWT

8. ICT Master Plan : 5 priorities
• Digital planning. Boadband fixed and mobile networks,
regulation, smartcities, NWOW, ….
• Structuring the ICT sector. Better visibility, innovation and
ability to transform R&D into products and services.
• Advanced ICT uses in enterprises. E-business & e-commerce, e-
learning. Innovative projects based on ICT, particularly to tackle
major future challenges (climate, mobility , aging, etc.).
• Digital public services. Facing the challenges of digital
empowerment, Open Data and Open government.
• Digital education. Integration of ICT in the heart of the
education system. Universal access to ICT and fight against the
digital divide.

9. Open Data
Institutions, local actors and governments
have considerable amounts of data,
but do not necessarily use them.
The “Open Data” is to make them
available in public data clouds.
The idea is to allow other public or private
players to build services and applications
based on these data.

10. Empowerment
The new power of the crowd !
4 technologies now put
more power in the hands of both
customers and employees.
Smart mobile devices. Pervasive video.
Cloud computing services.
Social technology.

11. The empowerment … live
https://www.youtube.com/watch?v=Of5uBbuHIKQ

12. We can be HEROes
• Highly Empowered and Resourceful Operatives.
• New innovators in companies and organizations.
• Heavily involved in the creation, development and
launch of projects with high added value and based
on intensive use of ICT resources (especially from
the Cloud).
• The world of education has to prepare a digital
revolution and to adapt its transmission of
knowledge to the new needs of the professional
world.

13. Co-Creation
• Distributed co-creation is a the new “big” model.
• Thanks to cloud computing and Web 2.0 technologies,
the ability to organize online communities, to develop,
and to commercialize new products and services, is
moving from the professional sphere to the public
sphere.
• Employees are members of these 2 worlds now
subject to a stronger and more balanced interaction.
• BYOD / BYOA ... Bring Your Own Device / Application.
• The company must identify the activities of its
employees around ICT and establish internal
collaborative processes to support the development
of these activities.

14. The end of pyramids
Image : www.theclotheswhisperer.co.uk

15. The power of the crowd
Image : johnthetoyshopguy.wordpress.com

16. Finally … communism ;-)

17. The rise of the sharing economy.
A social and economic system
driven by network technologies
and peer communities
that enable the sharing of assets
from space to skills to objects to money
in ways and on a scale
never possible before.
Source : www.euro-freelancers.eu

18. Me ><
Ownership ><
Global ><
Centralized ><
Competition ><
Enterprise ><
Ads & marketing ><
Credit ><
Money ><
B2B & B2A ><
(Hyper) Consumption ><
Adapted from www.euro-freelancers.eu
Us
Acces and service
Local
Distributed
Collaboration
People
Community
Reputation
Value
P2P
Collaborative Consumption
Values of the sharing economy

19. Public services
User

20. The 5 governance deficits
Source : thegovlab.org
Legitimacy
Effectiveness
BudgetsInnovation
Expectation
Loss of confidence of citizens in
their governments, particularly
because of the lack of
transparency, accountability and
(real) citizen participation in the
decision process.
Because of their
bureaucratic, centralized and rigid
nature, public services are struggling
to address the challenges of the
modern digital world and the needs
of citizens.
Deficits and budget
cuts, questionable
expenditures or taxes, ...
suggest that governments
are not really able to deal
with real world problems.
Governments are paralyzed by institutional
inertia and pyramidal structures. They are not
agile, innovative and creative enough.
While digital
empowerment is
breaking down
barriers to citizen
participation, citizen
s are frustrated that
governments do not
allow them to
contribute to public
policies.

21. Public services

22. Desintermediation

23. Disintermediation
Adapted from Altimeter Group
Hospitality.
Homeowners displace
hotels. They can monetize their
extra space by renting out rooms
or homes to travelers from
around the world.
Labor.
Marketplaces empower workers
to find virtual work and managers to hire
on-demand staff. Businesses and individuals
are connecting to employees on their own.
Office rental.
Companies offset costs by renting
space from and to each other. This
growing marketplace enables on-
demand, ad-hoc workspace rental
in a pay-as-you-go transaction.
Banking. Consumers skip
the bank. P2P lending and
crowdfunding services sites enable
consumers to lend directly to each other
and to bypass traditional financial services.
Transports.
Every car-sharing vehicle
replaces 9-13 vehicles, reducing the
number of hours a car sits idle in a garage
or parking lot and car ownership overall.
Products & Apparel.
Consumers can now rent or
exchange any number of physical goods
instead of buying them from
traditional retailers.
v 
H F
 G

24. Public services

25. “Open” Government
Source : thegovlab.org
Centralized
6
Decentralized
Intuitive
6
Goals
Closed
6
Open
Intermediary
6
Platform
Static
6
Evolutive
Deliberative
6
Collaborative
From a push and top-down model,
to a model involving a maximum
of voices in the
governance
process
Transition from
intuition and
repetition based
models to processes
based on the richness
and intelligence of
data, and on wide
scale
experimentation,
for better decisions
Personalization
of content and services,
One2One, pertinent and individual
experiences, collective proposals, …
Openness. Problems solved with the
intelligence of the crowd, rather than only by
public services. Validation and
co-design by allied
citizens
…
Cloud, mobile,
apps, augmented services,
programmable Web, suppression
of time and location barriers, NWOW, …
Networks, online and
cloud
platforms, 3D, DIY, cr
owdfunding &
crowdsourcing, loss
of influence of
"historical“
monopolies and
intermediaries …
Empowerment
numérique

26. Of course … it’s not that simple
• Government officials oppose sharing that
disrupts existing regulations.
• Lack of trust between peer-to-peer “buyers” and
“sellers.”
• Lack of industry-wide reputation systems and
data standards.
• Historical players view sharing as a threat to their
current business models.
• Uncertainty about which startups will stand the
test of time.
Adapted from Altimeter Group

27. • Online services are (often) too dependent on specific platforms (CMS ,
etc.). … You MUST use Drupal or Open Source of course ;-)
• Time to market for Websites and services is toooooooo long. Public
services must shift from an automatic outsourcing model to a
co-development model where administrations get highly involved.
• Digital public services should be designed to allow their (partial or full)
integration with on other platforms and systems (websites, applications,
workflows, etc.) on which the public sector loses control.
• Today, a website is the natural way to online services. But who can say
that this will the same in the future ? We must anticipate the new digital
ways that will be used to consume information and services.
• Do we allow a kind of “geek” citizen to take control ? Currently, Open
data does not interest "real" people. Go on the street, ask people and you
will undestand ;-) … an interesting question for our schools !
• Do you really think that ICT will simplify procedures and systems ...
simply not simplifiable ? Should we not devote our energy in priority to
simplify our incredible belgian legislative and institutional back-office ?
Just for fun … some thoughts ;-)

28. Bspace.be

29. geoportail.wallonie.be

30. For many years , the AWT has collected extensive data on ICT
uses in Wallonia. These data are presented each year in the
Wallonia’s ICT barometer. Theses data are now available in Open
Data:
• ICT equipment and uses of walloon companies;
• Analysis of websites and ICT Walloon municipalities uses;
• ICT equipment and uses of Walloon citizens;
• ICT equipment and uses of schools in Wallonia;
opendata.awt.be. Finally, inside the global project of the ICT
platform for Wallonia, AWT has launched an Open Data service.
Its goal is to enable all public services of Wallonia to open their
data. It’s based on CKAN (open source data portal software).
The AWT will follow an “Open Governement” strategy and rely as
much as possible on digital communities.
Open Data for Wallonia

31. Open Data Task Force
• The idea is to create a task force involving the
AWT(IC) (and globally the AEI), EWBS, the Walloon
Governement … and of course all relevant
organization if needed.
• Its role will be to identify, assist and support the Open
Data initiatives in Wallonia.
• Powered and hosted by AWT(IC) (ICT platform for
Wallonia).
• “One” transcription of the PSI european directive for
Wallonia and Fédération Wallonie Bruxelles.

32. Opendata.awt.be

33. • The first hackathon e-government in Belgium took place
in Namur 4, 5 and 6 October 2013.
• For three days, developers and managers of regional
public services and citizen-users came together for one
goal : working prototypes of one or more online service(s)
for “real” users (citizens, companies, …).
• eGov Hackathons are focused on the development of an
application or a service to citizens. Public services are
closely involved these events and their members can be
integrated into the teams.
• Public administrations and operators agree to provide
usable data sets in order to give developers the raw
material that will allow them to develop applications that
provide a tangible and real for users service.
First eGov hackathon …

34. … ProchainBus …
SRWT = 5000 employees
ProchainBus = 1 developer
Digital empowerment
Source : prochainbus.be

35. • A second e-government hackathon took place in
Namur from 4th to 5th april 2014.
The main topic was mobility.
• Support from AWT, University of Namur … and more
and more from public services.
• … and the final step from the SRWT on the road to
Open Data ! The SRWT group has decided to share
completely their data through opendata.awt.be. This
is a main breakthrough for Open Data in Wallonia.
• More information :
www.hackathonegovwallonia.net
www.awt.be/opendata
… and the 2nd eGov hackathon

36. Namur Smartcity
As part of their mission and inside the general FEDER project
supported by the Economic Office of Namur (BEP), AWT and
Namur’s University intend to play a major role in the development
of an innovative model for "digital governance."
3 major objectives :
• positioning Namur as the “digital capital” of Wallonia. Namur must
embody an innovative model of digital governance that integrates
technology, legal and practical aspects.
• Facilitating and supporting digital public services and Open Data
initiatives by citizens and associations. Namur has to become a
place for activation and convergence of digital communities.
• Contributing to technological innovation in the ICT sector in
Wallonia. Namur will create a physical hub of expression and
development for companies from the ICT sector.

37. Contacts et infos
Luc Simons | ls@awt.be
André Blavier | ab@awt.be
@unpeudeblabla
opendata.awt.be
www.awt.be | www.awt.be/opendata
www.twitter.com/awtbe
www.facebook.com/awtbe
www.awt.be/web/rss
www.youtube.com/user/awtbe