SlideShare a Scribd company logo
HOW SHOULD
COMPANIES
INTEGRATE
CHANNELS &
MANAGE CHANNEL
CONFLICT
?
CHAPTER:14
For Integration
of
Channels Company
should……
Use different sales
channels for different-sized
business customers
Direct Sales Force-> Large Customer
Telemarketing -> Mid-size Customer
Distributors -> Small Customers
Decide how much of company’s
product to offer in each of the
channel
Channel Conflicts are
managed by…….
Strategic Justification
Channels distributed over different markets do not
compete with each other.
Make this clear !
Dual Compensation
Pay existing channels for sales made
through new channels
Employee Exchange
Exchange persons b/w two or more channel
levels.
Subordinate Goal
Members agree to fundamental goal of
Market Share or Customer Satisfaction
Legal Recourse
If nothing works, a channel partner may
choose to file a lawsuit
DISCLAIMER
Created by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com

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How should companies integrate channels & manage channel ? , Chapter-14