SlideShare a Scribd company logo
@uberflip#uberwebinar @usertesting!
How Content Marketing and User
Experience Go Hand-in-Hand
Hana Abaza
VP Marketing, Uberflip
@hanaabaza
Stef Miller
Marketing Manager, Demand Gen,
@supahstef
@uberflip#uberwebinar @usertesting!
WE WILL SEND THE RECORDING.
Questions? We’ve got answers!
(At the end of the webinar J)
Join in on
@uberflip#uberwebinar @usertesting!
Stick Around For a Demo
@uberflip#uberwebinar @usertesting!
What is Usability?
The quality of a user’s experience.
@uberflip#uberwebinar @usertesting!
effectiveness
usability.gov
@uberflip#uberwebinar @usertesting!
efficiency
usability.gov
@uberflip#uberwebinar @usertesting!
satisfaction
usability.gov
@uberflip#uberwebinar @usertesting!
éaffinity
érevenue
@uberflip#uberwebinar @usertesting!
Perception is
Everything.
@uberflip#uberwebinar @usertesting!
Avoid
distractions.
@uberflip#uberwebinar @usertesting!
Marketers need to
K.I.S.S. more often.
(Keep It Simple Stupid)
- Stef Miller!
“!
”!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Create great CTA’s
@uberflip#uberwebinar @usertesting!
Figuring out what to click
on shouldn’t be a process
of trial and error.
- Stef Miller!
“!
”!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Extremes can
be unsettling
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Forms shouldn’t
scare people
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
A solid redesign of a bad
form could increase
conversions 10–40%.
- Luke Wroblewski!
Digital Product Leader!
“!
”!
@uberflip#uberwebinar @usertesting!
Let’s take a step back.
What does a form do?
•  Sets an expectation
•  Requires attention
•  Blocks access
•  Triggers an emotional response
•  Slows people down
Tips for great
form experiences:
•  Extend the brand’s experience
•  Provide access to something of value
•  Include a contextual call-to-action
•  Surprise users by their ease-of-use
•  Optimize for both desktop & mobile
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Copy matters, a lot
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Tips for writing
effective copy:
•  Learn from users, use their language
•  Avoid jargon, don’t get gimmicky
•  Read it out loud first
•  Ask no less than 3 others to read it too
•  Get to the point, but make sure to
provide enough context
•  Test it!
@uberflip#uberwebinar @usertesting!
Advertising lacks
consistency
@uberflip#uberwebinar @usertesting!
Join 20,000+ smart marketers
& subscribe to our daily email
Subscribe Now
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Don’t forget about the
After Effect
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Beware of distractions
Make sure that whatever is on your page is pointing
people to take action, not preventing them from
completing the task at hand.
Links + CTA’s should be recognizable
Tried and true link conventions from the early days of the
web are still the most effective ways to format your links.
CTA’s must be compelling!
Extremes can be unsettling
Keep it simple! Make your point, provide a clear call to
action, get rid of everything else. Be sure to test new
ideas to see if they improve conversions.
Forms shouldn’t scare people
Forms can make or break landing page UX.
Copy matters, a lot
Write it, read it, say it, test it.
Ads + landing pages should match
Maintain the theme from your ads to your landing
pages and continue the conversation that brought
users to your page.
Don’t forget about the ‘after’ effect
Consider the entire experience, not just the initial view.
@uberflip#uberwebinar @usertesting!
What does this mean
for your content
experience?
@Uberflip @HanaAbaza
@uberflip#uberwebinar @usertesting!
Your
Content
Top of the
Funnel
Middle of the
Funnel
Bottom of
the Funnel
By Topic By Type By Vertical By Persona
Content	
  must	
  be	
  easy	
  for	
  
buyers	
  and	
  your	
  team	
  to	
  find.	
  	
  
@uberflip#uberwebinar @usertesting!
Tailored Experience
Optimized for Goals
Relevant Content Mix
Well Organized
@uberflip#uberwebinar @usertesting!
This tells me
nothing!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
Optimizing for
your goals.
@uberflip#uberwebinar @usertesting!
Long forms vs. Short forms
Lead Gen vs. Awareness
Lead Gen vs. Subscribers
Gated vs. Ungated
Hard CTA vs. Soft CTA
	
  
@uberflip#uberwebinar @usertesting!
Compelling copy
counts.
(alliteration doesn’t hurt)
@uberflip#uberwebinar @usertesting!
Telling Headline
Helpful Description
Clear Call-to-Action
Optimized Form
Credibility
@uberflip#uberwebinar @usertesting!
@uberflip#uberwebinar @usertesting!
The aftereffect.
@uberflip#uberwebinar @usertesting!
Targeted
Timely
Useful (resources)
Video (converts)
54% Open Rate
18.2% CTR
@uberflip#uberwebinar @usertesting!
QUESTION TIME!
Stef Miller
Marketing Manager, Demand Gen,
@supahstef
hub.uberflip.com
Hana Abaza
VP Marketing, Uberflip
@hanaabaza
Join 20,000+ smart marketers
& subscribe to our daily email
Subscribe Now

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