Hollie Carrender-Shephard has over 15 years of experience in pipeline, portfolio, program and project management using agile and waterfall methodologies. She has led organizational transformations to agile at Sprint and currently manages their product engineering and development pipeline. She also has experience in software quality assurance, customer management, and banking/financial industries.

1. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
HOLLIE CARRENDER-SHEPHARD
13205 W 129th Street, Overland Park, KS 66213
Cell: 913-226-5781 - HollieCShephard@gmail.com
Extensive 15+ year background in Pipeline, Portfolio, Program and Project Management,
including Traditional Waterfall Enterprise, Scaled Agile Framework (SAFe), Agile/Scrum and
Lean/Kanban methodologies. Experienced Leader of Organizational Transformations from
Traditional Waterfall to Agile methods. Strong management experience of Pipeline, Portfolio,
Program, Pipeline and Reporting Managers. Extensive Software Quality Assurance experience.
Excellent communication and interpersonal skills working with Executives, Colleagues, Peers and
Teams. Extensive experience in developing and delivering Organizational Development Training
Programs. Several years Telecommunications device experience (Handsets, DataCards, Modules,
Tablets etc). Extensive background and expertise in Customer/Vendor and
Account/Relationship Management. Several years Banking, Financial Investments and
Retirement Planning industry experience.
Pipeline and Portfolio Management
Traditional Project Management
Agile Project Management - Scrum,
Kanban, XP, RUP
Certified SAFe Practitioner
Agile Release Management
Development and Training of ongoing Agile
training programs
Executive level communication
Leading organizational transformation
Change Leadership and Management
Servant Leadership
Staff Development
Leadership Mentoring
Professional Coaching
Organizational Methods & Process design,
development and implementation
Dedication to continuous learning and
improvement
11/2014 to Current Manager - Product Engineering and Development Pipeline, Portfolio and
Reporting
Sprint Nextel Corp - Product Engineering and Development –Overland Park, KS
Training, coaching, mentoring staff to deliver redesigned, more efficient Portfolio
Management organization
Hiring, contract staff placement, performance management, career coaching and mentoring
Oversight of Pipeline and Portfolio Management
Oversight of Managers and Directors Portfolio Steering Committees
Executive and Organizational level reporting and communications
Development and Management of Organizational Resource Capacity Modeling and
Forecasting and Reporting
Oversight Organizational Financial Management, Processes and Reporting
Organization Lead Team Staff Operations Management (6 member VP/Director team).
05/2014 to 11/2014 Manager - Agile Project Delivery
Sprint Nextel Corp - Product Engineering and Development –Overland Park, KS
Resource management responsibilities including: Hiring, contract staff placement,
performance management, career coaching and mentoring
Workflow assignment, management and balancing
Pipeline and Portfolio Management and Reporting
Development and delivery of In-House Agile/Scrum and Lean/Kanban Training program
Oversight of Managers Steering Committee and Agile Directors Steering Committee
Ownership and Management of: Certification Vendor Scorecards, Department Metrics,
Department Systems Management and Support, Department Budget, Department Business
Development
09/2011 to 05/2014 Senior Agile Lead - Agile Project Delivery

2. EDUCATION
CERTIFICATIONS
Sprint Nextel Corp - Product Engineering and Development –Overland Park, KS
Organizational Transformation to Agile Methods
Development and Delivery on organizations ongoing Agile Training Program
Product Engineering and Development Senior level Agile Scrum Lead to complex, high
profile, high risk Products Scrum Teams
Oversight Managers Steering Committee
Oversight Agile Directors Steering Committee
01/2008 to 09/2011 Supervisor/Team Lead - Device Development
Sprint Nextel Corp - Product Engineering and Development –Overland Park, KS
Management responsibilities including: Hiring, Contract Staff Placement, Performance
Management, Training, Career Counseling and Mentoring, Workflow Management and
Balancing
Department Level management of Certification Projects, Portfolio Management and
Workflow Management. Planning, Scheduling, Communications, Risk Mitigation, Issue
Management
Process Development and implementation, organizational and Executive level
communications
Senior Level Project Management of high profile, high risk projects
Consulting with cross functional teams, organizations and projects for optimization, problem
solving and process implementation
Business Management for the Department
Customized Business Model and Workflow development within an automated environment.
06/2006 to 01/2008Project Manager - Device Development
Sprint Nextel Corp. - Product Engineering and Development –Overland Park, KS
Project Management of milestones critical to completion of Certification Projects of Sprint
Branded Handsets.
Including schedule and priority planning, resource commitment management, status and
communications management, risk and issues management.
Management and contribution to definition, design and implementation of new workflow
process, tools and applications to support the certification workflow and resources.
09/1996 to
06/2006
Various Progressive Positions
JP Morgan Retirement Plan Services – Kansas City, MO
Software Quality Assurance Team Lead 2005-2006
Software Development Senior Project Manager 2001-2005
Software Development Requirements Manager 1999-2001
401(K) Master Plan Account Administrator 1996-1999
09/1988 to 09/1996Various Progressive Positions
UMB Bank, NA - Employee Benefits Accounting – Kansas City, MO
Employee Benefits Assistant Trust Officer and Plan Manager 1994-1996
Employee Benefits Plan Accountant Team Supervisor 1993-1994
Employee Benefits Plan Accountant 1990-1993
Corporate Investments Bond Accountant 1988-1990
Undergraduate: Accounting
Johnson County Community College - Blue Springs, Mo
Accounting Business Management
Current Undergraduate: Psychology
Ashworth College (OnLine) - Norcross, Georgia
Certified Professional Scrum Master- Scrum.org
Certified Scaled Agile Framework Agilist (SA) - SAFe Academy
Certified Facilitator – FAST Session Trainer
Certified SQA (Software Quality Assurance Professional)