This document provides a profile and resume for Lena Ong-Gross, who has over 25 years of experience in information technology project management and business analysis. She has strong skills in requirements gathering, testing, project management, and leadership. The resume lists her relevant experience managing large enterprise software selection, implementation, and integration projects for various government and private organizations in Saskatchewan.

1. LENA ONG-GROSS, B. Comm., P.M.P.
PROFILE
Lena has over twenty-five years’ experience in the information technology sector managing
projects, driving out business requirements and implementing both custom off the shelf enterprise
solutions and in house developed solutions. She has over fifteen years’ experience as a business
analyst in an Information Technology environment. Lena has strong project management skills and
financial and information systems expertise combined with excellent communications,
organizational, leadership and problem solving skills with a focus on client satisfaction and
commitment to team goals This expertise has resulted in a track record that demonstrates an
ability to effectively work with customers in defining and delivering successful systems and
business solutions.
SKILLS
 Comprehensive knowledge of business process, project life cycle, project management
methodologies and relationship building.
 Proficient in using different methods of requirements gathering: interviewing, data modelling,
data and business process flows, business object modelling and user interface design.
 Extensive experience compiling test strategies, detailed plans, scripts, managing integrated
and UAT.
 Ability and experience to manage customer expectations, key deliverables, vendors and
timelines to effectively take project requirements from concept to design to implementation.
 Providing management consulting to client executives in terms of aligning IT initiatives with
business objectives, development of business plans, demonstrating ROI for IT initiatives and
assessing solution feasibility.
 Proven effective leadership and coaching to teams of business and technical resources in the
timely delivery of business solutions that meet the needs and expectations of the client.
 Over 20 years’ experience with management of enterprise software selection processes and net
new software development, implementation, conversion, integration, testing, training and
system roll out.
 Building and maintaining excellent rapport and client confidence through responsive, timely
and efficient service.
EXPERIENCE
1995 – Present Chief Executive Officer D.E.L. Business Solutions Inc.
2014 - 2014 Project Manager & B.A., Consultant Ministry of Finance, Government of SK.
2010 - 2014 Lead B.A. & Q.A. Manager eHealth Saskatchewan
2009 – 2010 Project Manager, Consultant Corrections, Public Safety & Policing
2008 – 2009 Project Manager, Consultant Farm Credit Corporation (FCC)
2007 – 2008 Project Manager, Consultant Ministry of Environment
2005 – 2007 SR. Business Analyst, Consultant Dept. of Finance, Government of SK.
2004 – 2005 Project Manager, Consultant Celero, contracted to R.I.S.
2002 – 2004 SR. Business Analyst, Consultant CUETS
2001 – 2002 Oracle Financials Business Analyst, Consultant City of Regina
2001 – 2002 Oracle Financials Business Analyst, Consultant Dept. of Environment & Resources
1997 – 2000 Oracle Financials Business Analyst, Consultant Oracle Corp. Canada Inc.
1996 – 1997 Business Analyst, Consultant SaskPower – (ISM sub contract)
1995 – 1996 Project Manager & B.A., Consultant Weyburn Inland Terminal Ltd
1992 - 1994 Development & Systems Support Lead Sherritt Inc.
1991 - 1992 Oracle Financials Business & Config. Analyst Oracle Corp., Canada Inc.

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1998 - 1991 Business Systems Project Lead Sherritt Gordon Ltd.
EDUCATION
1984 Bachelor Degree in Commerce University of Calgary
- Major in Management of Information Systems
- Recipient of the Management of Information Systems Gold Medal
PROFESSIONAL DEVELOPMENT
1992 Certified Management Accountant Certification, 4th
level
2005 Project Management Professional Certification (PMP)
RELEVANT EXPERIENCE
Ministry of Finance
Project Manager & Senior BA, Consultant
2014 (9 Months)
Providing business analysis, change management and project management consultation services on
projects to enhance the Government of Saskatchewan’s central financial system.
Responsibilities include working with external software consultants, gathering and documenting
requirements, compilation of training strategy and plan, procedural manuals, managing projects
using proven project management methodology (e.g. project charter, risk and issues logs, project
status), managing tasks assigned, government resource internal and external to Ministry of Finance,
planning for the implementation and phased roll out of new services to eleven ministries.
eHealth Saskatchewan
Lead Business Analyst & Quality Assurance Manager, Consultant
2010 - 2014
Provision of business analysis, project management and process engineering services to eHealth
Saskatchewan for phased implementation of a province wide Electronic Health Records System with
the vision of providing timely and accurate clinical data to authorized care providers at the right
place and at the right time. Initial responsibilities involved the documentation of functional end
user and technical support procedures and processes for net new eHealth electronic services
resulting in twenty five detailed support and procedural manuals.
Managed a team of business analysts and subject matter experts towards the timely completion of
deliverables including business requirements, functional specifications, review of design and
prototypes, development of test strategy, detail test plan, test cases and quality assurance testing
for an average of three releases per year. Challenges included the coordination of limited
resources assigned to deliverables in overlapping scheduled releases,
Corrections, Public Safety & Policing
Project Manager, Consultant
2009 - 2010
Provided project management consultation services to CPSP for the planned migration of
approximately 3600 users from an existing public safety telecommunications network to a new
network. Responsibilities included all aspects of project management for project initiation and
planning phases.

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Project management deliverables included a detailed project plan and schedule, resource
requirements, budget estimates, detailed rollout/migration plan, status reports, communications
plan, the management and coordination of project team consisting of five core project resources.
Farm Credit Corporation
Project Manager, Consultant
2008 – 2009
Provided project management consultation services to FCC for multiple concurrent projects
including the project management of the upgrade, configuration and implementation of a Cognos
8.3 reporting system; the overall management of the Quick Wins program consisting of a series of
13 time boxed projects focused on quick delivery of technical business solutions to the business
units.
Responsibilities included all aspects of project management from planning, execution and
management of all project management deliverables including vision/ business case, project
charters, project schedule, status reports, communications plan, test plans, transition to support
plans, change request management , implementation deployment, project close out and the
management and coordination of project teams consisting of 10 to 20 resources per project based
upon a matrix reporting structure.
Ministry of Environment, Government of Saskatchewan
Project Manager, Consultant
2007 – 2008
Provided project management consultation services to the Ministry of Environment for the
evaluation, selection and implementation of a system to administer and manage 37 million
hectares of Crown resource land, 8 million acres of agriculture Crown land and 140 million acres of
Crown sub-surfaces resources.
Project milestones completed included a Business Case, Feasibility Study, Request for Information
and Request for Proposal with detailed scripted demos.
Department of Finance, Government of Saskatchewan
Oracle Financials Analyst, Business Analyst, Consultant
2005 – 2007
Provided business systems consultation services to the Department of Finance related to the
implementation of Oracle Accounts Receivable financial module for departments within the
Government of Saskatchewan. Responsibilities included developing project work plans, providing
direction and guidance to departmental project teams, monitoring progress, risk analysis,
managing and facilitating requirements analysis workshops, conducting fit/gap analysis,
developing test strategies, plan and scripts, testing, identifying and defining improved process
flows, implementation of Oracle Accounts Receivable in adherence to defined business
requirements, defining and developing specifications for interfaces, developing and implementing
conversion plans and strategies, compiling detailed process and system training documentation,
post implementation audit and support.
CELERO, Subcontracted through R.I.S.
Project Manager, Consultant
2004 - 2005

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Assignments and achievements included project management of various successful projects
including initiation of a cost savings initiative project, management of MasterCard Compliance
Release related projects and the development of a new debit card authorization system (Global
Payment Authorization & Agricard System). Project managed a customer management system
development initiative (Client Profile Re-Write Project). The design, development and
documentation of an internal systems development methodology, and project management
templates. Coach others on project management processes and best practices.
CUETS, Subcontracted through R.I.S.
Senior Business Analyst
2002 - 2004
CUETS S5 Transformation Project – senior member of the conversion team and senior analyst for
the FDR Commercial Card Product. Responsibilities included the analysis and documentation of
mapping requirements for over 700,000 customer accounts including financial, demographics,
historical and presentation instrument data, defining data clean-up strategies and involvement in
five conversion mocks. A member of the Rapid Response Team for the post conversion warranty
period as a primary support resource for conversion issues and commercial card product related
issues. The analysis, documentation of system and business procedures, and testing of new
commercial card product functionality.
City of Regina
Oracle Financials Analyst, Business Analyst, Consultant
2001 – 2002
Designed and developed financial and management reports using the Financial Report Generator
(FSG) and Application Development Interface (ADI) tools integrated with Oracle General Ledger
(Version 11I). Compilation of customized FSG training material and conducted training sessions for
internal business analysts.
Saskatchewan Environment & Resource Management (S.E.R.M)
Oracle Financials Analyst, Business Analyst, Consultant
2000 – 2001
Provided business systems and project management consultation services to the department of
Saskatchewan Environment & Resources Management (S.E.R.M) related to the definition and
implementation of a Budget and Forecasting solution and Oracle Applications production support.
S.E.R.M., Subcontracted through Oracle Canada Inc.
Oracle Financials Analyst, Business Analyst, Consultant
1997 – 2000
Provided business systems and project management consultation services to the department of
Saskatchewan Environment & Resources Management (S.E.R.M) related to the implementation of
Oracle General Ledger, Budget and Forecasting, and Oracle Accounts Receivable financial modules.
SaskPower, Subcontracted through I.S.M Corporation (I.B.M)
Business Analyst, Consultant
1996 - 1997
Provided business systems consultation services to SaskPower. Achievements included the
completion of a high level business systems architecture identifying integration and interface
requirements, completion and approval of an in depth feasibility study resulting in a

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recommendation for the replacement of the General Ledger, Budget and Forecast systems,
completion of a business case with a recommendation for the selection and implementation of
Strategic Planning and Modelling tool(s), completion of the Detailed Requirements Analysis and a
Request for Information (RIF) documents to facilitate the software evaluation and selection phase
of the General Ledger, Budget and Forecasting systems project.
Responsibilities included detailed project planning, monitoring of costs and resources, risk
management, contingency planning, business process design and facilitation of cross functional
detailed requirements workshops for all the existing systems supporting the financial functional
areas including Accounts Payable, Fixed Assets, Treasury, and Financial Reporting.