This profile summarizes the experience of an excellence and strategy management specialist with over 9 years of experience in the Middle East region. The specialist has experience in corporate excellence, strategy formulation, quality management, and project management. Areas of expertise include balanced scorecards, EFQM assessments, process reengineering, knowledge management, and change management. Notable clients include Abu Dhabi Education Council, Abu Dhabi Municipality, Ministry of Finance, and National Bureau of Statistics. The specialist holds an MSc in Quality Management and certifications in ITIL, PRINCE2, and EFQM assessment.
- The document is a resume for GEO P. P that outlines his 14 years of experience in teaching, training, and quality improvement projects.
- He has held roles such as department head, senior manager, and manager where he led projects in industries like insurance, healthcare, and life insurance to improve processes, increase revenues, and reduce costs.
- His skills include leadership, communication, analytics, teaching, and a thorough understanding of quality improvement methodologies like Six Sigma and Lean.
- He has numerous certifications in areas like Lean Six Sigma, project management, and business processes and has successfully led over 90 projects.
Rahul Sinha is seeking a challenging SFDC Admin 201 position. He has 14 years of experience in leadership, team management, and facilitating training programs. His most recent role was as a Manager of Training Teams at QuantM-Coteq Technical Services, where he developed training solutions, managed trainers, and ensured strategic alignment. He has a demonstrated track record of successfully improving processes, building client relationships, and developing business.
Femi Akande is a human resources professional with over 13 years of experience in HR, learning and development, talent management, and quality assurance. He has worked in leadership roles at MTN Nigeria, Ericsson Nigeria, Zain/Airtel Nigeria, and Celtel Nigeria. His experience includes designing and delivering training programs, managing learning centers, developing talent pipelines, and advising on career management and succession planning. He holds professional certifications in HR from CIPD, DDI, and SHRM.
This document provides a summary of Mary Nikolaidis' career profile and experience. She has over 20 years of experience leading teams in retail, finance, shared services and energy operations. Her experience includes managing projects to deliver strategic objectives and process improvements. She has worked in leadership roles for the Department of Treasury and Finance, AGL, Capgemini, and Westpac. Her responsibilities have included managing teams, building relationships, and driving performance. She has a Bachelor's degree in Psychology and Sociology and training in project management and operations management methodologies.
Curriculum Vitae of Avish Sinath 2016 UpdateAvish Sinath
Avish Sinath is an experienced strategic manager and operations leader with over 18 years of experience in ports and logistics management. He currently serves as the Executive Manager of the Enterprise Portfolio Management Office at Transnet National Ports Authority, where he is responsible for translating organizational strategies into executable programs and projects. Previously, he held several senior management roles including Marine Operations Manager, Deputy Harbour Master, and Vessel Traffic Services Manager. Sinath has extensive international experience observing integrated logistics systems and seeks to continually improve South Africa's port operations and address national development challenges. He has successfully led numerous capital projects and initiatives to enhance efficiencies, reduce costs, and increase throughput.
Nedal Alomari is a consultant specializing in business strategy, planning, process improvement and performance management. He has extensive experience developing strategic plans and proposals for large organizations in Saudi Arabia and the Gulf region, including Qatar Petroleum, Saudi Aramco and the Bahrain Economic Development Board. Some of his areas of expertise include business strategy formulation, process improvement, performance management using balanced scorecards, project management, and team leadership.
John Calabrese has over 20 years of experience in business development, process improvement, and client services. He is currently the Senior Manager of the Customer Care Team at AT&T Digital Life, where he manages a team of 80 personnel. Previously, he held director-level positions at Professional Capital Services and Nutrisystem, where he oversaw call center operations and improved performance. Calabrese has a proven track record of optimizing operations, enhancing customer satisfaction, and reducing costs through strategic initiatives such as automation, staff training, and resource optimization. He has extensive leadership experience managing multi-million dollar budgets and teams of up to 200 employees.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
- The document is a resume for GEO P. P that outlines his 14 years of experience in teaching, training, and quality improvement projects.
- He has held roles such as department head, senior manager, and manager where he led projects in industries like insurance, healthcare, and life insurance to improve processes, increase revenues, and reduce costs.
- His skills include leadership, communication, analytics, teaching, and a thorough understanding of quality improvement methodologies like Six Sigma and Lean.
- He has numerous certifications in areas like Lean Six Sigma, project management, and business processes and has successfully led over 90 projects.
Rahul Sinha is seeking a challenging SFDC Admin 201 position. He has 14 years of experience in leadership, team management, and facilitating training programs. His most recent role was as a Manager of Training Teams at QuantM-Coteq Technical Services, where he developed training solutions, managed trainers, and ensured strategic alignment. He has a demonstrated track record of successfully improving processes, building client relationships, and developing business.
Femi Akande is a human resources professional with over 13 years of experience in HR, learning and development, talent management, and quality assurance. He has worked in leadership roles at MTN Nigeria, Ericsson Nigeria, Zain/Airtel Nigeria, and Celtel Nigeria. His experience includes designing and delivering training programs, managing learning centers, developing talent pipelines, and advising on career management and succession planning. He holds professional certifications in HR from CIPD, DDI, and SHRM.
This document provides a summary of Mary Nikolaidis' career profile and experience. She has over 20 years of experience leading teams in retail, finance, shared services and energy operations. Her experience includes managing projects to deliver strategic objectives and process improvements. She has worked in leadership roles for the Department of Treasury and Finance, AGL, Capgemini, and Westpac. Her responsibilities have included managing teams, building relationships, and driving performance. She has a Bachelor's degree in Psychology and Sociology and training in project management and operations management methodologies.
Curriculum Vitae of Avish Sinath 2016 UpdateAvish Sinath
Avish Sinath is an experienced strategic manager and operations leader with over 18 years of experience in ports and logistics management. He currently serves as the Executive Manager of the Enterprise Portfolio Management Office at Transnet National Ports Authority, where he is responsible for translating organizational strategies into executable programs and projects. Previously, he held several senior management roles including Marine Operations Manager, Deputy Harbour Master, and Vessel Traffic Services Manager. Sinath has extensive international experience observing integrated logistics systems and seeks to continually improve South Africa's port operations and address national development challenges. He has successfully led numerous capital projects and initiatives to enhance efficiencies, reduce costs, and increase throughput.
Nedal Alomari is a consultant specializing in business strategy, planning, process improvement and performance management. He has extensive experience developing strategic plans and proposals for large organizations in Saudi Arabia and the Gulf region, including Qatar Petroleum, Saudi Aramco and the Bahrain Economic Development Board. Some of his areas of expertise include business strategy formulation, process improvement, performance management using balanced scorecards, project management, and team leadership.
John Calabrese has over 20 years of experience in business development, process improvement, and client services. He is currently the Senior Manager of the Customer Care Team at AT&T Digital Life, where he manages a team of 80 personnel. Previously, he held director-level positions at Professional Capital Services and Nutrisystem, where he oversaw call center operations and improved performance. Calabrese has a proven track record of optimizing operations, enhancing customer satisfaction, and reducing costs through strategic initiatives such as automation, staff training, and resource optimization. He has extensive leadership experience managing multi-million dollar budgets and teams of up to 200 employees.
Rohit Sud has over 25 years of experience in operations management, service excellence, training and development. He has worked in senior roles at Etisalat DB, Bharti Airtel and ITC Hotels. Currently, he works as a consultant for the hospitality industry, providing guidance on front office operations, audits and training. He aims to contribute to enhancing customer satisfaction and service delivery through leadership in operations management and process improvement.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Yogesh has over 15 years of experience in delivery operations, people management, and customer services. He is currently working as a Delivery Operations Manager at IBM India, where he is responsible for service quality, process improvements, audits, and people management of a team of 70. Previously he has held roles as a Technical Services Manager, Program Manager, and manager of customer service and renewals teams. He aims to leverage his experience in a senior management position.
Decograph Management Co. is a project management consultancy firm based in Dubai that offers services to help organizations transform into projectized work cultures. It was founded in 1998 by Mr. Habib A P M, who has over 17 years of experience managing projects in the Middle East. Decograph can assist clients by reviewing operations and identifying gaps, building project management disciplines, recommending systems and procedures, and providing training, project auditing, scheduling, cost baselining and other project-based services using software like Primavera. The company aims to help organizations perform and deliver commitments on time and budget by applying basic project management principles.
Phillip Alexander Tanzilo has over 15 years of experience leading organizational performance improvement strategies through needs analysis, project management, training, and evaluation. He has designed and delivered training programs with budgets over $1 million. Most recently, as Principal of Transformational Leadership Strategies, he consults on talent, learning, and operations strategies.
Hollie Carrender-Shephard has over 15 years of experience in pipeline, portfolio, program and project management using agile and waterfall methodologies. She has led organizational transformations to agile at Sprint and currently manages their product engineering and development pipeline. She also has experience in software quality assurance, customer management, and banking/financial industries.
Vinod Kumar V is seeking a position in business research and analysis leveraging his 8 years of experience in supply chain management and logistics. He has expertise in process improvements, project management, analytical skills such as forecasting, and client relationship management. Notable achievements include automating a process that saved 240 hours per month and leading multiple successful process improvement projects. He is proficient in English, Hindi, Malayalam, Kannada and Tamil.
The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.
http://kpiinstitute.org/
Cummins: Building a Center of ExcellenceRon Corbisier
The document outlines a marketing team's approach to establishing a Marketing Automation Center of Excellence (COE) after their marketing functions were centralized. Their plan included: 1) auditing their automation system and implementing recommendations, 2) defining guidelines for enabling users vs a service model, 3) enabling users with tools and training, 4) establishing governance and support processes, and 5) implementing the changes in phases starting with basic functions. Their goal was to build maturity across technology, training, governance, and other areas to develop a true COE.
Wondering what Q4 Impact Group is all about? This presentation gives an in-depth overview of the Q4 competencies and the way we work to help you improve your profitability and solve difficult issues.
Joanne Hathaway has over 20 years of experience in operations management, administration, and human resources. She holds a Bachelor of Commerce in Entrepreneurial Management and has worked as a Store Manager for Walmart and Department Manager for Thrifty Foods. Her experience includes leadership roles, budgeting, workforce planning, and developing training programs. She is skilled in process development, change management, and ensuring high levels of customer service and team productivity.
Damita J. Byrd has over 15 years of experience in diversity and inclusion roles, currently serving as Manager of Diversity and Inclusion at ConAgra Foods. She is responsible for developing and implementing their corporate diversity strategy, managing employee resource groups, and developing metrics to monitor diversity initiatives. Prior to this role, she held other diversity-focused positions at ConAgra Foods as well as roles in accounting, finance, and portfolio management at other companies. She has a Bachelor's degree in Communications and several certifications related to diversity and inclusion.
Risheesh Srivastava is applying for an Assistant Manager position. He has over 6 years of experience in business analysis, credit underwriting, project management, and process operations management in the banking and finance industry. Currently, he is a Business Analyst leading a team of 20 members for a credit underwriting process at Genpact. He possesses skills in process improvement, Lean methodology, and has successfully completed projects that improved efficiency and eliminated waste.
This document contains a summary of William Weiner's professional experience and qualifications. Weiner has over 16 years of experience delivering corporate education and call center support. He has held leadership roles at T-Mobile and EchoStar, where he launched new call centers, developed training programs, coached employees, and ensured high quality customer service. Weiner has a background in broadcast communications and holds certifications in training. He has received several awards for his work and is involved in his community through mentorship programs.
Rajiv Sabharwal has over 20 years of experience in total rewards and compensation management. He has held roles managing global compensation departments and designing innovative compensation programs. He currently manages total rewards for PayPal's product and engineering teams.
Kumara Gangadhar has over 25 years of experience in IT professional services, project management, business development, ERP implementation, and manufacturing. He is currently a Senior Business Development Manager at YASH Technologies, where he is responsible for managing large bids, preparing proposals, and ensuring projects are won and closed successfully. Previously he held roles like Account Manager, Solution Architect, and Finance Manager, where he gained experience in various areas like digital advertising, system integration, manufacturing, and finance. He has strong communication, client interaction, and multitasking skills.
Natasha van den Berg has over 20 years of experience in quality assurance and technical roles in the fashion industry. She currently works as a Quality Assurance Executive for Edcon Group, where she manages a team ensuring quality standards. Previously, she held roles as a Quality Assurance Technical Manager and Senior Garment Technologist for Edcon, and has also worked in advertising and consumer relations. She has a National Diploma in Clothing Management and various business leadership qualifications.
An experienced SuccessFactors Manager with nearly 20 years of experience implementing SAP HCM and SuccessFactors solutions. He has successfully led multiple global projects across various industries as a Project Manager. He possesses strong skills in project management, implementation, and configuration of SAP HCM and SuccessFactors modules. Currently managing the SuccessFactors implementation for Singapore Post Limited involving modules like Performance Management, Succession, Compensation, and Learning.
Puneet Gupta has over 13 years of experience in IT project management, people management, and service delivery management. He has led teams of senior engineers and developers on key projects. Currently he is a Support Engineering Manager at Microsoft managing a team that provides worldwide support for enterprise platforms and technologies. Previously he held roles with CSC, IBM, and Ericsson managing various IT projects.
The document is a resume for James Andrew Parker. It summarizes his work experience in areas such as project management, logistics, quality management, and 3D design. It highlights skills like strategic management, people management, communication, and IT literacy. It also lists his educational background of a BSc in computer aided product design from Nottingham Trent University.
The document provides an overview of The KPI Institute, a global authority on key performance indicators (KPIs) research and education. It operates research programs in 12 practice domains and provides insights through publications, training, and advisory services. The KPI Institute has 10 pillars including research, publications, learning, solutions, consulting, benchmarking, events, awards, certification, and performance centers/labs. It offers a range of services like research studies, templates, commissioned research, advisory services, and certified training courses to help organizations improve performance management.
Salem Jamal Abdulla Almarzooqi is seeking a managerial position utilizing his experience in marketing, business transformation, and customer experience. He has over 15 years of experience at Etisalat Telecommunication Corporation in the United Arab Emirates, holding positions such as Senior Manager of Customer Value Management and Business Transformation. He has an MBA from Anglia Ruskin University and higher diplomas from the Higher Colleges of Technology in the UAE.
Saif Ahmad has over 15 years of experience in sales, marketing, operations, and project management. He has a proven track record of increasing revenue and profits at previous companies through strategic sales and marketing initiatives. Some of his responsibilities have included budget planning, client support, quality management, training, and risk mitigation. He possesses relevant certifications and has successfully completed professional training programs.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Yogesh has over 15 years of experience in delivery operations, people management, and customer services. He is currently working as a Delivery Operations Manager at IBM India, where he is responsible for service quality, process improvements, audits, and people management of a team of 70. Previously he has held roles as a Technical Services Manager, Program Manager, and manager of customer service and renewals teams. He aims to leverage his experience in a senior management position.
Decograph Management Co. is a project management consultancy firm based in Dubai that offers services to help organizations transform into projectized work cultures. It was founded in 1998 by Mr. Habib A P M, who has over 17 years of experience managing projects in the Middle East. Decograph can assist clients by reviewing operations and identifying gaps, building project management disciplines, recommending systems and procedures, and providing training, project auditing, scheduling, cost baselining and other project-based services using software like Primavera. The company aims to help organizations perform and deliver commitments on time and budget by applying basic project management principles.
Phillip Alexander Tanzilo has over 15 years of experience leading organizational performance improvement strategies through needs analysis, project management, training, and evaluation. He has designed and delivered training programs with budgets over $1 million. Most recently, as Principal of Transformational Leadership Strategies, he consults on talent, learning, and operations strategies.
Hollie Carrender-Shephard has over 15 years of experience in pipeline, portfolio, program and project management using agile and waterfall methodologies. She has led organizational transformations to agile at Sprint and currently manages their product engineering and development pipeline. She also has experience in software quality assurance, customer management, and banking/financial industries.
Vinod Kumar V is seeking a position in business research and analysis leveraging his 8 years of experience in supply chain management and logistics. He has expertise in process improvements, project management, analytical skills such as forecasting, and client relationship management. Notable achievements include automating a process that saved 240 hours per month and leading multiple successful process improvement projects. He is proficient in English, Hindi, Malayalam, Kannada and Tamil.
The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.
http://kpiinstitute.org/
Cummins: Building a Center of ExcellenceRon Corbisier
The document outlines a marketing team's approach to establishing a Marketing Automation Center of Excellence (COE) after their marketing functions were centralized. Their plan included: 1) auditing their automation system and implementing recommendations, 2) defining guidelines for enabling users vs a service model, 3) enabling users with tools and training, 4) establishing governance and support processes, and 5) implementing the changes in phases starting with basic functions. Their goal was to build maturity across technology, training, governance, and other areas to develop a true COE.
Wondering what Q4 Impact Group is all about? This presentation gives an in-depth overview of the Q4 competencies and the way we work to help you improve your profitability and solve difficult issues.
Joanne Hathaway has over 20 years of experience in operations management, administration, and human resources. She holds a Bachelor of Commerce in Entrepreneurial Management and has worked as a Store Manager for Walmart and Department Manager for Thrifty Foods. Her experience includes leadership roles, budgeting, workforce planning, and developing training programs. She is skilled in process development, change management, and ensuring high levels of customer service and team productivity.
Damita J. Byrd has over 15 years of experience in diversity and inclusion roles, currently serving as Manager of Diversity and Inclusion at ConAgra Foods. She is responsible for developing and implementing their corporate diversity strategy, managing employee resource groups, and developing metrics to monitor diversity initiatives. Prior to this role, she held other diversity-focused positions at ConAgra Foods as well as roles in accounting, finance, and portfolio management at other companies. She has a Bachelor's degree in Communications and several certifications related to diversity and inclusion.
Risheesh Srivastava is applying for an Assistant Manager position. He has over 6 years of experience in business analysis, credit underwriting, project management, and process operations management in the banking and finance industry. Currently, he is a Business Analyst leading a team of 20 members for a credit underwriting process at Genpact. He possesses skills in process improvement, Lean methodology, and has successfully completed projects that improved efficiency and eliminated waste.
This document contains a summary of William Weiner's professional experience and qualifications. Weiner has over 16 years of experience delivering corporate education and call center support. He has held leadership roles at T-Mobile and EchoStar, where he launched new call centers, developed training programs, coached employees, and ensured high quality customer service. Weiner has a background in broadcast communications and holds certifications in training. He has received several awards for his work and is involved in his community through mentorship programs.
Rajiv Sabharwal has over 20 years of experience in total rewards and compensation management. He has held roles managing global compensation departments and designing innovative compensation programs. He currently manages total rewards for PayPal's product and engineering teams.
Kumara Gangadhar has over 25 years of experience in IT professional services, project management, business development, ERP implementation, and manufacturing. He is currently a Senior Business Development Manager at YASH Technologies, where he is responsible for managing large bids, preparing proposals, and ensuring projects are won and closed successfully. Previously he held roles like Account Manager, Solution Architect, and Finance Manager, where he gained experience in various areas like digital advertising, system integration, manufacturing, and finance. He has strong communication, client interaction, and multitasking skills.
Natasha van den Berg has over 20 years of experience in quality assurance and technical roles in the fashion industry. She currently works as a Quality Assurance Executive for Edcon Group, where she manages a team ensuring quality standards. Previously, she held roles as a Quality Assurance Technical Manager and Senior Garment Technologist for Edcon, and has also worked in advertising and consumer relations. She has a National Diploma in Clothing Management and various business leadership qualifications.
An experienced SuccessFactors Manager with nearly 20 years of experience implementing SAP HCM and SuccessFactors solutions. He has successfully led multiple global projects across various industries as a Project Manager. He possesses strong skills in project management, implementation, and configuration of SAP HCM and SuccessFactors modules. Currently managing the SuccessFactors implementation for Singapore Post Limited involving modules like Performance Management, Succession, Compensation, and Learning.
Puneet Gupta has over 13 years of experience in IT project management, people management, and service delivery management. He has led teams of senior engineers and developers on key projects. Currently he is a Support Engineering Manager at Microsoft managing a team that provides worldwide support for enterprise platforms and technologies. Previously he held roles with CSC, IBM, and Ericsson managing various IT projects.
The document is a resume for James Andrew Parker. It summarizes his work experience in areas such as project management, logistics, quality management, and 3D design. It highlights skills like strategic management, people management, communication, and IT literacy. It also lists his educational background of a BSc in computer aided product design from Nottingham Trent University.
The document provides an overview of The KPI Institute, a global authority on key performance indicators (KPIs) research and education. It operates research programs in 12 practice domains and provides insights through publications, training, and advisory services. The KPI Institute has 10 pillars including research, publications, learning, solutions, consulting, benchmarking, events, awards, certification, and performance centers/labs. It offers a range of services like research studies, templates, commissioned research, advisory services, and certified training courses to help organizations improve performance management.
Salem Jamal Abdulla Almarzooqi is seeking a managerial position utilizing his experience in marketing, business transformation, and customer experience. He has over 15 years of experience at Etisalat Telecommunication Corporation in the United Arab Emirates, holding positions such as Senior Manager of Customer Value Management and Business Transformation. He has an MBA from Anglia Ruskin University and higher diplomas from the Higher Colleges of Technology in the UAE.
Saif Ahmad has over 15 years of experience in sales, marketing, operations, and project management. He has a proven track record of increasing revenue and profits at previous companies through strategic sales and marketing initiatives. Some of his responsibilities have included budget planning, client support, quality management, training, and risk mitigation. He possesses relevant certifications and has successfully completed professional training programs.
enior Consultant: Operational Excellence, Certfied Trainer and Coach : Project management, Lean Managment and Six Sigma, Agile Business.
Encien Dierecteur genneral dans plusieurs entreprise, certifié PMP, Master Black Belt Sigma, Change managment, ISO Project managment Lead Auditor.
This document provides a summary of Rohaan N Johar's professional experience and qualifications. It outlines his 13 years of experience in quality assurance, quality control, project management, operations management, auditing, and process improvement. It also lists his educational background and certifications in fields like ISO standards, customer service, telecommunications, and operations management. Key roles included senior quality manager, manager of operations management, and customer service roles. Notable accomplishments include projects that achieved cost savings and process improvements.
This document provides a summary of an individual's skills, education, experience, and accomplishments. It includes:
- Extensive experience in management consulting, risk management, data analytics, and business transformation at Ernst & Young and other organizations.
- A Bachelor's degree in Business Mathematics from Purdue University and a professional certificate in Project Management from DePaul University.
- Over 15 years of experience leading complex projects and engagements for clients across various industries in Saudi Arabia and other GCC countries.
This document contains the resume of Jamil Faraj Hassan, PMP. It summarizes his experience as a PMO Director, Senior Manager, Project Manager, and IT Manager. He has over 20 years of experience in project, program and portfolio management across various industries. He is a certified PMP and Agile Practitioner with a Master's degree in Computer Information Systems. Currently he is the PMO Director for Tatheer Media Production in Riyadh, where he manages projects, provides strategic guidance, and oversees the PMO.
Neetha Shyam Nichani has over 17 years of experience in IT project and service delivery management and resource management. She has a track record of growing business, improving profitability and customer satisfaction. Her skills include project management, application development, technology architecture integration, budgeting and costing, problem management and training. She is seeking a senior role utilizing her experience in healthcare, banking and e-commerce.
The document is a cover letter and resume from Jobin Thomas applying for a senior managerial role. He has 10 years of experience in ITES, BPO and healthcare domains. His most recent role was as Operations Manager at Medstar Healthcare LLC in Dubai where he was responsible for operational planning, quality assurance, and performance management. Prior to that, he worked as a Manager of Operations at IBM India where he led a team of 65 members and improved account performance through process improvements. He is seeking a challenging senior leadership position where he can add value through his expertise in strategy, operations, quality assurance, and people management.
Debra Quintyne is a senior compliance professional with over 30 years of experience at IBM, where she has held various roles in project management, internal controls, auditing, and business analysis. She has a proven track record of managing projects, improving processes, ensuring compliance, and reducing costs. Quintyne holds a Master's in project management and is a certified PMP. She currently serves as a Control Delivery Manager at Seterus, an IBM subsidiary, where she oversees audit readiness programs.
Uday C Surve has nearly 4 years of experience in business analytics, insights, sales, and planning. He holds a B.Sc. in Mathematics and is a certified business analyst from NSE. He has expertise in areas like strategy planning, process enhancement, requirement gathering, business analysis, data analytics, reporting, and team management. Notable accomplishments include improving a dealership's ranking from 55th to 6th position and increasing inquiries, orders, and retail sales by 15-25%. He is seeking a middle level role in IT, banking, or financial services in Pune, Mumbai, or Nashik.
Prashant Jena has over 15 years of experience in financial shared services and outsourcing. He currently serves as a Senior Manager at Dell EMC Software and Service India Private Limited, where he leads a team of 105 colleagues. Prashant has a proven track record of setting up and managing offshore operations, developing high-performing teams, and identifying new revenue opportunities for sales. He has received multiple awards for his work in project delivery, excellence, and innovation.
The document is a resume for Sanjoya Kumar Das that summarizes his experience and qualifications. It outlines his 20 years of experience in project management, delivery operations, and sales enablement programs. It also lists his roles at various companies such as IBM, Hewlett-Packard, Nokia Siemens Networks, and Avaya, where he led teams, managed client relationships, and delivered projects on time and on budget. The resume highlights his achievements, including awards for sales programs, cost savings initiatives, and project execution.
Rohit Gathibandhe is a Business Relationship Manager with over 10 years of experience in information technology focusing on retail and corporate banking. He has experience managing client accounts, building high-performing teams, and ensuring client expectations are exceeded. He is also an Agile Scrum Master and Coach who has mentored teams and stakeholders on Agile principles and best practices like behavior driven development. He is proficient in various technologies and methodologies like Agile, DevOps, JIRA, and Microsoft Office.
The document provides a summary of an individual's professional experience and qualifications. It includes over 9 years of experience in project management, delivery management, and IT service delivery roles. The individual holds an engineering degree and ITIL certifications, and is currently seeking new project or delivery management assignments.
Faheem Ahmed Shariff is a quality analyst and process analyst with nearly 6 years of experience implementing six sigma at various industries. He has extensive experience analyzing metrics, conducting root cause analysis, and implementing best practices. He is skilled at statistical analysis and using tools like control charts, Pareto analysis, and fishbone diagrams to identify issues, improve processes, and reduce defects. He is also experienced in process automation, documentation, auditing, and driving continuous improvement initiatives.
Sreenath B V has over 22 years of experience in supply chain management. He holds a Bachelor's degree in Mechanical Engineering and has worked extensively in areas like warehouse management, inventory control, customer support, and project management. Currently he is seeking a senior management role in a multinational company, leveraging his experience in strategic planning, operations, team leadership, and problem solving.
Anurag Kumar Saxena has over 24 years of experience in manufacturing, quality management, business excellence, and strategy development. He is currently the Vice President of Plant operations at Hindustan Engineering and Industries Ltd., where he leads a team of 2000 employees and has improved production by 25-30% through improvement initiatives.
This document contains the resume of John Francis, who has over 13 years of experience in project management, product management, and business analysis. He has expertise in areas such as project management, software development lifecycles, product strategy, pre-sales, and negotiations. His experience includes roles managing projects at Oracle and as a business analyst, and he has worked with SaaS, on-premise software, and migrations. He holds a B.E. in Electronics and Communications and is a certified Scrum Master.
The document provides a summary of Tanushree Kadian's professional experience and qualifications. She has over 8 years of experience in healthcare and banking project management, business analysis, quality assurance, and process improvement. Her technical skills include databases, programming languages, and testing tools. She holds ITIL and Six Sigma certifications and has a track record of successfully delivering projects and improving processes.
This certificate certifies that Khaled Bassam Abu AL-Neel has achieved the M_o_R® Practitioner Certificate in Risk Management, effective from July 21, 2016 until July 21, 2021. The certificate number is 5700041.20559408 and was issued by AXELOS and EXIN. This certificate remains the property of the issuing Examination Institute.
Khaled Bassam Abu AL-Neel has achieved the M_o_R® Foundation Certificate in Risk Management effective from July 1, 2016, as certified by the CEOs of AXELOS and EXIN, the issuing examination institutes, under certificate number 5700041.20553864. This certificate remains the property of the issuing examination institute.
This certificate certifies that Khaled Bassam Abu Al-Neel has achieved the PRINCE2 Practitioner Certificate in Project Management, which is valid from May 27, 2016 until May 27, 2021. The certificate number is 5700041.20540267 and the candidate number is 5700041. This certificate remains the property of the issuing Examination Institute.
Khaled Bassam Abu Al-Neel has achieved the PRINCE2® Foundation Certificate in Project Management effective from May 27, 2016, as certified by the CEOs of AXELOS and EXIN, the issuing examination institutes, with certificate number 5700041.20540268. This certificate remains the property of the issuing examination institute.
Khaled Bassam Abu Al-Neel has achieved the ITIL® Foundation Certificate in IT Service Management effective from May 27, 2016, as certified by the certificate number 5700041.20540266 and candidate number 5700041, signed by the CEOs of AXELOS and EXIN, and the certificate remains the property of the issuing examination institute.
1. Profile Summary • Excellence & Strategy Management Specialist with over 9 years of progressive
experience in MENA Region (United Arab Emirates, Bahrain and Jordan) with more than
8 successful execution consulting Projects in the Public and Private Sectors
(Government Services, Construction, Real Estate, Trading, Transportation and Medical
laboratories), area of expertise includes Corporate Excellence, Strategy and Balance
Scorecards formulation, Quality Management and Project Management with proven
ability to drive measurable results through implementation of best practices, Lead
organizations through the life cycle of Quality and Organizational Excellence to achieve
strategic objectives and improve current initiatives, possess strong problem-solving,
multi-tasking, project management, and teamwork skills.
Career Objective • To design, develop, implement, manage and continuously improve planning process
and tools in performance management areas; as well as building cross-functional
knowledge of quality and excellence.
Professional
Attributes
• Efficient.
• Self-motivation.
• Detail-oriented.
• Ability to prioritize.
• Analytical/Research Skills.
• Leadership/Management Skills.
• Multicultural Sensitivity/Awareness.
• Problem-Solving/Reasoning/Creativity.
Area of
Specialty
Strategy Formulation and Balanced Scorecards Implementation ««««««««««
Corporate Excellence & Internal Assessment (EFQM Model) ««««««««««
Process Re-engineering and Internal Audit (ISO9001:2008) ««««««««««
GSBPM V5 (Generic Statistical Business Process Model) ««««««««««
QPR Metrics Corporate Balance Scorecard ««««««««««
Knowledge Management ««««««««««
Change Management ««««««««««
ISO 10015 (Training & Development) ««««««««««
Training Impact & ROI (Kirk Patrick Model) ««««««««««
Project Management ««««««««««
Khaled Bassam Abu AL-Neel, EFQM, Prince 2, ITIL V3
Senior Excellence & Strategy Specialist
Jordan, 31 years old, Single
Khb242002@live.com - (055) 3732594
United Arab Emirates – Dubai, Discovery Gardens
2. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 2
Experience
SENIOR MANAGEMENT CONSULTANT– UAE, Dubai 2015 – 2016
APT Facilitators
• Act as a Mentor and professionally support, advice and monitor the Corporate
Excellence team across organizations in formulating corporate excellence concepts
and streamlined business processes, for framing policies and procedures, to
execute and achieve the Strategic and Operational plans and goals, of Strategy and
Excellence Department and thereby of all organizational units and ensure we meet
the business needs of in compliance with international standards, to maintain
quality, customer satisfaction and certifications.
• Recommend and Support, in developing concepts and guidelines, for planning and
implementing the strategic and operational plans, in coordination with related
organizational units and ensure that it includes the vision, mission and valuations of
the Strategic and Excellence Department, quality and excellence systems
performance management and assessment of the achieved issues, customers
satisfaction etc.
• Associate with Senior Executives and Management Staff to recognize the key
opportunities and/or challenges of the business and collaboratively establish the
best strategies, for achieving desired results by facilitating the implementation of
these strategies, increase performance and accomplish departmental and
organizational goals.
• Advice, support and monitor the activities of the Corporate Excellence team in
planning and executing the Corporate Excellence, focusing on the outcomes and
processes involved in planning, deploying, implementing and attaining Strategic
and Corporate Excellence plans and goals.
Project Info.
Client / Project Name Location Industry Project Scope
Abu Dhabi Education Council
Consulting Services to support
establishing and
implementing the Excellence
Program at ADEC
UAE, Abu
Dhabi
Education
Management
• ADAEP Excellence Submission (Main Submission,
Excellence Drivers, Projects & Individual).
• Internal Assessment & Rehearsal.
• Area for Improvements Initiative design &
monitoring.
• Develop ADEC HQ Internal Excellence Award.
• Develop ADEC Public School Internal Excellence
Award.
Abu Dhabi Municipality
Consulting Services to support
establishing and
implementing the Excellence
Program at ADM
UAE, Abu
Dhabi
Government
Administration
• ADAEP Excellence Submission (Main Submission,
Excellence Drivers, Projects & Individual).
• Internal Assessment & Rehearsal.
Ministry of Finance
Consulting Services to assess
MOF based on SKGEP 4th
Generation Model
UAE, Dubai
Financial
Services
• Internal assessment based on SKGEP 4th
Generation.
• Assessment Report & High Recommendation’s.
• Integrate AFI’s into MOF Strategy and design
Monitoring & execution sheet (Quick Wins
Projects).
3. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 3
ORGANIZATIONAL PERFORMANCE SPECIALIST 2012 – 2014
/ MANAGEMENT REPRESENTATIVE – UAE, Abu Dhabi
National Bureau of Statistics
• Setting up NBS Strategy Plan and Operational Plan for the Year 2014-2016 in alliance
with UAE Vision 2021, Integrate Services with Metrics and Performance Rollup Best
Practices.
• Ensure design and alignment of business process framework, performance
management framework, and portfolio management framework with NBS
Strategy.
• Drive the strategic communications plan or plays a support role to ensure effective
strategy communications and education to all employees of organization.
• Work with the Leadership Team to determine purpose and outcomes of Strategy
Communications Plan with respect to performance management.
• Manage enterprise operational & departmental plans with their alignment to
corporate strategy.
• Integrating and Aligning Core Elements for Synergy Ensuring Objectives, Strategy,
and Vision are aligned.
• Oversee the design, development and updates of the performance management
program at corporate and functional level.
• Advice and guide self-assessment, feedback, measurements and contribute to
development of organization’s change management, strategy and Key
Performance Indicators; and share the leadership of the resulting change programs.
• Perform an analysis of key performance Indicators periodically, on corporate and
Departmental level, as well as the performance measures required by the
government. Submit the necessary analysis reports to the Top Management.
Project Info.
Client / Project Name Location Industry Project Scope
National Bureau of Statistics
Implementation of
ISO9001:2008, GSBPM V5,
ISO10015, ISO27001, C2E
(Committed to Excellence)
and ADKAR Knowledge
Management Model
UAE, Abu
Dhabi
Government
Relation
• Analyize current situation and design
ISO9001:2008 (Standard & Auxiliory Procedures)
and certification.
• Analyize current situation and design ISO10015
(Job Description, Skills & Competencies, and
Training Need analysis) and certification.
• Analyize current situation and design ISO27001
pocedure (Information Security) and certification.
• Preparation for C2E certification requirements.
• Implementation of ADKRA Knowledge Management
Framework (Process Model).
• Process desing for the generic statistical business
process model.
SENIOR CONSULTING ENGINEER – UAE, Dubai 2010 – 2012
IYCON
• Collaboratively work with multiple stakeholders to design workforce retention
strategies, plans and initiatives that address risk and align to the organization’s
current and future talent needs.
4. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 4
• Lead the application of analytical data collection methods, and expert
interpretation and diagnosing of prioritized workforce risk.
• Support a robust performance management process (PMP) to build cross-
functional enterprise leadership capabilities and bench strength.
• Introduce and champion comprehensive processes and tools to identify talent,
conduct external benchmarking to identify best tools and processes.
Project Info.
Client / Project Name Location Industry Project Scope
Roads and Transport
Authority (RTA)
Implementation of QPR
Metrics and DGEP
requirements (Results
Categorization)
UAE, Dubai
Government
administration
• Impelemtation of QPR Metrics on RTA Premises
(Performance Management and Balance
Scorecard).
• KPI, Strategy Map and Operational Plan,
Departmental KPI Automation.
• Performance Reporting and Top Management
Dashboards.
• Automate RTA Strategic Plan in alliance with Dubai
Government Strategic Plan.
• Balance Scorecard Training (Strategic Map and
Rolling Up Methodology) – Basic and advanced.
• Allignment of DGEP requirements into QPR Metrics.
Dubai Sports Council
Implementation of QPR
Metrics
UAE, Dubai
Government
administration
• Impelemtation of QPR Metrics on RTA Premises
(Performance Management and Balance
Scorecard).
• KPI, Strategy Map and Operational Plan,
Departmental KPI Automation.
• Performance Reporting and Top Management
Dashboards.
• Automate DSC Strategic Plan in alliance with Dubai
Government Strategic Plan.
PRE SALES CONSULTANT– Jordan, Amman 2009 – 2010
Collaboration, Management & Control Solutions
• Act as expert for formulating and leading presales technical / functional support
activity to prospective clients and customers while ensuring customer satisfaction.
• Acts as a technical resource and mentor and focuses on large or complex sales
opportunities that need creative and complex solutions.
• Develop productivity tools and training for other sales consultants, and Develops
and delivers outstanding presentations and demonstrations.
• Leads any and all aspects of the technical sales process, advises internal and
external clients on overall architect solutions.
Project Info.
Client / Project Name Location Industry Project Scope
Saudi Oger – Saray al Aqaba
Implementation of Oracle
Contract Management
Jordan, Al
Aqaba
Construction
• Implementation of Oracle Contract Management
and Integration with Oracle Primavera P6.
5. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 5
ERP APPLICATION CONSULTANT – Jordan, Amman 2007 – 2009
Business Consult
• Lead the planning and implementation of Epicor iScala projects, and Facilitate the
definition of project scope, goals and deliverables per client’s needs.
• Define project tasks and resource requirements, and develop full scale project plans
using Project Insight and Microsoft Project and Excel.
• Work with client to satisfactorily plan and schedule project timelines to guarantee
on-time delivery for client, and track project deliverables and communicate with
client sponsors to deliver on-time and within scope and budget.
• Provide direction and support to project team, and Keep all stakeholders updated
on progress of project, and analyze business/technical requirements and objectives,
perform fit/gap analysis.
Project Info.
Client / Project Name Location Industry Project Scope
Tashyeed Properties
Implementation of Epicor
iScala ERP – Payroll and CRM
Module
Bahrain,
Manama
Construction
• Impelemntation of Epiocr iScala Payroll Module
includes (Taxiation Module, Social Security,
Monthly Wage Payment, Reporting and Monthly
Closing Proedure and Integration with General
Ledger).
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
Durrat Resort Management
Implementation of Epicor
iScala ERP – Payroll and CRM
Module
Bahrain,
Manama
Real Estate
• Impelemntation of Epiocr iScala Payroll Module
includes (Taxiation Module, Social Security,
Monthly Wage Payment, Reporting and Monthly
Closing Proedure and Integration with General
Ledger).
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
ABC 4 Office – Nuqul Group
Implementation of Epicor
iScala ERP –CRM Module
Amman,
Jordan
Stationary
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
ASEZA – Ben Hayyan Medical
Laboratories
Implementation of Epicor
iScala ERP –CRM Module
Amman,
Jordan
Medical
Laboratories
• Impelemtation of Epicor iScala CRM (Dynamics
CRM) includes (Marketing Plan, Case Management,
Client Management, Sales Portfolio and ROI).
Education UNIVERSITY OF WOLLONGONG – UAE, Dubai 2014
Master in Quality Management
ARAB OPEN UNIVERSITY– Jordan, Amman 2007
B.Sc. in Information Technology & Computing
6. Khaled Bassam Abu AL-Neel – EFQM, MQM, PRINCE 2, ITILv3 / RESUME P a g e | 6
OPEN UNIVERSITY– United Kingdom, Milton Keynes 2007
B.Sc. in Information Technology & Computing
OMAR BEN AL-KHATTAB SCHOOL– Jordan, Amman 2003
High School Diploma – Scientific Branch
Certificates &
Training Courses
• ITIL – Information Technology Infrastructure Library V3.
• Prince 2 (Foundation) and Prince 2 (Practitioner).
• EFQM Certified Assessor 2013.
• QPR Balance Scorecard Consultant.
• PMP Preparation (Project Management Professional).
• CAPM Preparation (Certified Associate Project Management).
• Oracle Primavera P6 (Client/Server) - Advance Planning & Scheduling.
• Oracle Primavera Contract Management.
• Oracle Universal Content Management.
• Oracle Application Fundamentals & Application Server.
• Quality Management System, Lead Internal Auditor – ISO9001: 2008.
• Information Security Management System - Introduction Course (ISO-IEC 27001-2013).
• Information Security Management System - Implementation Course (ISO-IEC 27001-
2013).
• Information Security Management System - Internal Auditor Course (ISO-IEC 27001-
2013).
Language Arabic ««««««««««
English ««««««««««
References Mr. Abdalraheem Nizam - Etisalat – 0505463837
Mr. Mamoun Kassab - Abu Dhabi Statistical Center – 0508350914
Mr. Zaid Al Qadi - Federal Competitiveness and Statistics Authority – 0506460406
Mrs. Amal Al Jinibi – Abu Dhabi Municipality - 0508926222