An experienced SuccessFactors Manager with nearly 20 years of experience implementing SAP HCM and SuccessFactors solutions. He has successfully led multiple global projects across various industries as a Project Manager. He possesses strong skills in project management, implementation, and configuration of SAP HCM and SuccessFactors modules. Currently managing the SuccessFactors implementation for Singapore Post Limited involving modules like Performance Management, Succession, Compensation, and Learning.

1. SUCCESSFACTORS MANAGER
Hexaware Technologies
Profile Summary
• An accomplished professional with nearly 20 years of experience in SAP HCM,
SuccessFactors Implementation across IT / Product based & Manufacturing
industries.
• Successfully led all projects through aggressive project governance processes;
presented changes, issues, risks and contingency plans to Portfolio
Committees while collaborating with other project managers to balance
project resources, schedules and scope.
• Possess strong skills in project management and implementation; experience
of SAP HCM and SuccessFactors Implementation as Project Manager.
• Knowledge of managing the full life cycle implementation of SAP
SuccessFactors; fair understanding of business processes of SAP HCM and
SuccessFactors and abilities in developing specifications.
• Exposure: Business process analysis and design, GAP analysis, integration with
other modules, and so on.
• Diverse business and technical exposure in Delivery/Program Management
across Implementation, Rollouts, Upgrades and engagements using SAP
Technology.
• Followed the project life cycle methodology defined under the process
framework; ensured that customer deadlines were met within project
budgets.
• Mentored and coached the project team; planned and integrated the work of
multiple teams on a project; provided input on team performance and reward.
Career Timeline
CHITRA K
APPLICATION DEVELOPMENT/PROJECT MANAGEMENT/SERVICE DELIVERY
Certified in SuccessFactors Recruitment Mastery Professional with global (Srilanka,
Netherlands, France and Singapore) expertise in SAP HCM Functional Implementation.
chitra.saphr@gmail.com +91-9791064662
C P Aquaculture India
Pvt. Ltd. As HR –
Department Manager
Siemens Information
Systems Ltd. as SAP
HCM Consultant
Hewlett-Packard as
Senior SAP HCM
Consultant
1996-2006 2006-2007
Capgemini as Service
Delivery Manager/
Project Lead/ Sr. SAP
HCM
2007-2008
Hexaware
Technologies as
SuccessFactors
Manager
2014 till date2008-2014

2. Core Competencies SAP Implementation & Development Project Management
Pre-sales Service Delivery
Application Development and Maintenance Resource Planning
Budgeting & Forecasting Team Building & Leadership
Organizational
Experience
SuccessFactors Project Manager Apr’14 till date
Hexaware Technologies, Chennai
Projects Handled:
• Project Manager - Singapore Post Limited, Singapore, Aug’14 – till date
Manage the SF team. Engaged in pre-sales, client presentation, and proposals. Engaged in
RDS preparation of SuccessFactors Performance Management, Succession, Compensation,
Recruitment, and LMS modules.
Role:
• Spearheading the entire SuccessFactors Talent Management Suite Project
Management along with Project Resourcing, Risk Management & Project Governance
• Acting as the SPOC to the customer in SuccessFactors project deliverables.
• Working closely with Business Analyst to analyse, finalize the business and
functional requirements.
• Pivotal role in facilitating and conducting deep dive sessions to collect the
requirements from SingPost SME’s and the sign-off.
• Designing, execution and testing the solutions.
• Collaborating with customer stakeholders to understand their expectations and
business needs in order to provide their expected functionalities and solutions in all
SF modules in scope.
• Performing the project management activities, resource planning, allocation and
ensuring timely deliverables as per the project plan.
• Coordinating with offshore team to ensure client expectations are met and system
developments have been completed on time and delivered.
• Liaising with SuccessFactors to get the SF updates on some of the open issues.
• Interacting fortnight project review meetings with SAP SuccessFactors.
• Ensuring all process documentations have been created and reviewed like
Configuration work books, User Test cases, Test scripts, Action logs, User training
manuals, and so on.
• Administering the team to complete the developments and the deliverables on
their respective modules.
• Carrying out the UAT on all Talent Management modules and sign-off.
• Conducting user group workshops for End user training and testing.
• Organising Train the Trainer sessions to the training champions of SingPost.

3. Service Delivery Manager/ Project Lead/ Sr. SAP HCM Professional May’08 – Jan’14
Capgemini, Bangalore
Projects Handled:
• HCM Lead – Retail CRS (Retail Industry), Netherlands, Aug’08 – Dec’09
• Lead HCM Implementation for CG CRESCENT, Kolkata, Mar’09 – Sep’09
• Pre-Sales including RFP’s / RFI’s
• Lead HCM Implementation for ACERGY, Jan’10 – Jun’10
• HCM Upgrade for VOLVO, Apr’10 – May’10
• Service Delivery Management for SIDEL, Jul’10 – Jan’14
Role:
• Mapping requirements and providing them best solutions involving evaluation
and definition of scope of project and finalisation of project requirements.
• Preparing project management plans, periodic reports and other records as
per set parameters.
• Managing multiple projects from conceptualisation & visualisation to
technology mapping and final execution of projects; leading team members;
allocating resources among team members; recruiting & guiding team
members during the project till final delivery.
• Performing pre-sales and business development operations; mapping business
requirements and undertaking quick gap analysis.
• Understanding business process, study and analyse workflow to design solutions
(To-Be, Why-why Analysis and Freezing)
• Preparing the detailed process flow for functional requirements.
• Performing configuration of various documents, reports and configuration of
different accounts.
• Guiding the set up and customisation of release procedures for classification of
various internal & external documents, and so on.
• Conducting gap analysis, assess scope of studies and suggest solutions.
• Administering SAP implementation of: project systems, sales and distribution,
quality management, material management, production planning, billing and
costing.
• Coordinating with the development team for development/customisation of
application.
• Integration with other modules, integration & user acceptance testing &
extending post go-live support, including training support to end-users.
• Preparing help manuals for all modules to reduce queries from implementation
sites.
• Coordinating in decision making process for technical requirements for
implementation of the packages.
Senior SAP HCM Consultant Apr’07 – Apr’08
Hewlett-Packard, Chennai
Worked for the project – CLOROX (USA). Development & Support Project on Personnel
Administration, Org. Management and Time Management modules
SAP HCM Consultant Mar’06 – Apr’07
Siemens Information Systems Ltd., Chennai
Configuration, implementation, Training of SAP HR Module - Personnel Administration,
Organizational Management, Training & Event Management, Personnel Development, Time
Management (leave), Recruitment, Payroll. Adopted ASAP methodology for project
preparation and implementation. Entire project is categorized broadly into five phases with
the subsequent timeframes.

4. HR – Department Manager (AGM) May’96 – Mar’06
C P Aquaculture India Pvt. Ltd., Chennai (Manufacturing Industry)
Responsible for Payroll, Time Office, Recruitment, Travel Management, Compensation
Management and Training and Development. Acquiring, Optimizing, Retaining and
Departing the Human Resource Capital to fulfil the Business Obligation. Leading HR Team
Members with Professional approach to reach cutting edge Performance.
Role:
• Recruitment/Selection/Placement
• Training and development
• Competency mapping
• Career planning and career development
• Performance appraisal and Potential appraisal
• Succession planning
• Compensation and benefits
• Leave policy & Dealing with absenteeism and labour turnover
• HR Audit / Organizational development / Employee welfare
Significant Accomplishments:
• Bagged e-awards for outstanding efforts of delivering CRs and Development
Project from Hewlett-Packard & its Client (Hewlett-Packard)
• Designed functional requirement specifications, reviewed project documents,
resolved critical issues and implemented new technologies such as DFPS.
• Designed and executed testing on Personnel Administration (PA), Time
Management and Payroll for a multi-site India, Sri Lanka, France and Netherlands
implementation
• Led the successful completion of several full-cycle projects of varying scales in
France, Netherlands and Singapore as a Project Manager
• Executed over Three full lifecycle implementations and upgrade projects utilizing
ASAP and Launch methodologies, in line with project management (e.g., PMI)
framework
Academic Details
Certifications
Trainings
• MBA (Human Resource Management)
from Madras University, Chennai in 2005
• SAP HCM Certification – SAP AG, Germany (2006)
• PMP Certified from PMI
• PRINCE2 Practitioner Certification, APMG, UK
• ITIL Certification – IT Service Management, EXIN, Netherlands
• Six Sigma – Yellow Belt
• SuccessFactors Certifications – ITM and Recruitment & On boarding Mastery
• Professional Project Management (40 hours) from SABCONS, PMI REP.
• ITIL V3 Training
• ABAP HR Training
• Six Sigma Yellow belt training
• Appraisal system / ESS, MSS
• One week training on Defense Forces & Public Security (DFPS) by SAP GDC
Skill Set
Change Agent Collaborator Communicator Planner Thinker

5. Annexure
Projects Handled
Hexaware Technologies Ltd.
Title:
Period:
Offshore Team Size:
SuccessFactors
Modules handled
Singapore Post Limited (Singapore)
Aug’14 to Till date
5
Goals Management, Performance Management, 360 Review, Calibration, Succession, Career
Development Planning, Compensation, LMS and Recruitment Management.
Capgemini Consulting India Pvt. Ltd.
Title:
Period:
Offshore Team Size:
HCM Modules:
Scope:
Role:
Key Result Areas:
SIDEL (France) SAP Support & Enhancement
Since Jul’10
5
SAP Annual Appraisal system, Employee Self Service / Manager Self Service, Personnel
Administration, Organizational Management, Learning Solutions, E-Recruitment, Workflow,
Authorizations and BW reports.
Working as an offshore HCM Unit Lead for the project. SIDEL is one of the world’s leaders in
solutions for packaging liquid foods including water, soft drinks, milk, sensitive beverages, edible
oil, beer and alcoholic beverages. Located in Thirty Nations and 5,300 employees supply customers
with complete bottling solutions consisting of package design, line engineering, packaging
machines and related services. And throughout the life cycle of that line or equipment, Sidel always
bears overall investment and operating costs in mind.
• HCM deliverables / Resourcing / Risk Management / Project Governance.
• Successful Knowledge Transition.
• Aligning processes and procedure to take over the support & enhancements
• Responsible for on-time quality deliverables and maximum utilization
• Internal team building, training and knowledge sharing
• Regular cPort meeting with onsite team to discuss on project status and updates
• Client Relationship building.
• Built confidence and visibility of the team to the client
• Organized various level of meeting with client SDM’s
• Generated on time report to the client about support / enhancement requests & its status
• Managing calls as per agreed process and Service Delivery within agreed SLA
• Maintaining call logs for all offshore assigned calls
• Monitoring all the quality related activities and documents
• Escalating any service issues from the offshore team
• Motivating team members
• Delivering Service reporting on-time to Front Office SDM
• Conducting service review meetings with Front Office SDM and client as and when
required
• Participating in India based activity related to the transition
• Act as the Single Point of Contact in India for HCM service delivery once transition is
completed
• Attendance and contribution to Transition Review Meetings
Title:
Period:
Scope:
Acergy SAP HR Implementation
Jan’10 – Jun’10
Working as HCM Lead for ACERGY Project for the SAP HR Implementation. ACERGY is a seabed-to-
surface engineering and construction contractor to the offshore oil and gas industry worldwide. It
provides integrated services, planning, design and deliver complex projects in harsh and
challenging environments.
ACERGY divides its business into principal areas of operation: Subsea Umbilical Risers and
Flowlines (SURF), Inspection, Maintenance, Repair (IMR) and Survey, as well as Conventional Field
Development, including revamping & hook-up activities. It supports operations in these areas with
a highly versatile fleet of ships, in water depths from ultra-deep to shallow water, and a range of

6. additional services. Acergy concentrates on providing services that add value for our clients
throughout the lifecycle of their offshore oil and gas fields
Led the HR team and following sub modules were taken care for Implementation Personnel
Administration and Organisation Management.
Title:
Period:
Scope:
CG Internal – Volvo SAP Upgrade Pre-study
Apr’10 – May’10
Leading HCM module for VOLVO upgrade pre-study assignment. Capgemini is the AM support
partner of VOLVO, France and received a request for Technical upgrade of SAP. I was engaged on
behalf of HR and following sub modules were taken care for upgrade pre-study and for cost
estimation. (Personnel Administration / Organizational Management / Time Management /
Training & Event Management)
Title:
Period:
Modules:
Scope:
Key Result Areas:
CG Internal – IAF – POC
Oct’09 – Feb’10
DFPS (Defense Forces & Public Security) / Personnel Administration / Organizational Management
Engaged in Proof of Concept for Indian Air Force. Worked extensively in Defense Forces & Public
Security module which is one of the new product from SAP
• Complete DFPS configuration in the client demo system
• Basic configuration done for PA, OM and LSO modules
• Integration and testing with other modules like MM, PM, OM, PA and FICO
• Testing materials preparation and documentation
• Demo at IAF campus, New Delhi
Title:
Period:
Modules:
Scope:
CG INTERNAL – Crescent, Kolkata
Mar’09 – Sep’09
Personnel Administration / Organizational Management / Personnel Development / Recruitment /
Time Management
Capgemini Retail Solutions Center located in Kolkata, it’s a proven tools for a successful retail
transformation as a global leader in providing retail transformation services, Capgemini is in a
position to help clients achieve their most challenging goals using the right technology and proven
approach.
Capgemini
Title:
Period:
Modules:
Scope:
Retail CRS (MAXEDA) – Netherlands
Aug’08 – Dec’09
Personnel Administration / Organizational Management / Time Management / Payroll Netherlands
/ HR Authorizations
Retail CRS is a retail group comprises Departmental stores, Apparel and other formats, such as
restaurants, chain of jewellery shops. It is active in several European Countries. Retail CRS was
handling multi clients for Departmental super markets / Variety Stores Hema, Hema Bakeries and
Praxis. Also, have chain of Restaurants.
Hewlett Packard
Title:
Period:
Modules:
Scope:
EMPOWER - USA
Apr’07 – Apr’08
Personnel Administration / Organizational Management / Time Management
Empower has become a major corporate presence throughout the world. The company's laundry
additives and home cleaning products are sold in more than 100 countries and are manufactured in
plants in North America, South America, Europe, Africa and Asia.
Empower’s international strategy has hinged primarily on establishing joint ventures with local
business people in developing countries where there is a strong demand for liquid bleach as a
household cleaner and disinfectant. Sodium hypochlorite bleach remains unrivalled as an
affordable, effective water purifying and bacteria-killing agent. More than half of all the bleach sold
internationally.
Siemens Information Systems Ltd.
Title:
Period:
Modules:
John Keells Holdings Ltd., Sri Lanka
Mar’06 – Apr’07
Personal Administration / Organizational Management
TVS Group of Companies (Sundaram Clayton Limited)
Title:
Period:
Sundaram Clayton Ltd.
Apr’06 – Nov’06

7. Modules: Personal Administration / Organizational Management / Time Management