Jennifer Kling has over 20 years of experience in IT with a focus on SAP implementations. She has managed over 40 global SAP projects across various industries. Her experience includes all phases of project management from requirements gathering to post-implementation support. She is currently a Program Manager at TEKsystems supporting their ERP, CRM, and BI clients. Previously she held management roles at The Timken Company and Procter & Gamble implementing and supporting various SAP modules.

1. Jennifer Leigh Kling
330.705.4120
jenniferleighkling@yahoo.com
CAREER SUMMARY
Global IT Manager with 20+ years IT experience including 12+ years SAP experience and 40 Global SAP Implementations.
Proven results in all phases of Project Lifecycle (including: Vendor Selection, Requirements Gathering, Analysis,
Design, Testing, Implementation, and Post-implementation support), Technical Training (Course Developer and Trainer)
and Power User Development. High energy, team player with in-depth exposure in the consumer product goods, real
estate and manufacturing sectors.
• Project Manager of 7 Global SAP Implementations
• Expertise in process design and development for financials, procure to pay, order to cash, quote to cash, and product
lifecycle management.
• Modules: FI, CO, MM, PP, PM, SD, SRM, CRM, PLM, WM, eWM, MII,
• 13 Full Life Cycle Projects (project stages including business development, project estimating, requirements
determination, gap analysis, business process reengineering, issue resolution, configuration, custom code
specifications, training, go-live assistance and post implementation support)
• Process Improvement & Standardization via Analysis, Design and Implementation of changes
PROFESSIONAL EXPERIENCE
TEKsystems, Cleveland, Ohio 2009– present
Program Manager, ERP/CRM/BI Support Services 2009-present
TEKsystems is the leading IT staffing, Talent Management and services company specializing in applications, infrastructure,
networking, and communications technologies. Our capabilities span a wide range of services: from technical staff
augmentation and direct placement services, to full management of technology projects and comprehensive workforce
management solutions.
TEKsystems’ ERP Support Services has laser focus on the critical elements of systems projects; people. We provide
services that supplement and compliment activities carried out by implementation partners or your internal staff, helping
mitigate the risks that lead to lengthy and costly systems projects. We currently employ functional and technical
resources on new implementations, conversions, upgrades, new module integration and ongoing support activities
across North America. We’re a division focused on Enterprise Resource Planning(ERP),Customer Relationship
Management (CRM), and Business Intelligence (BI), and housed within a multibillion dollar global IT Staffing and
Services company. We support Tier 1 and some Tier 2 ERP, CRM, and BI platforms.
• Brought in to build a framework for a North American focused ERP Staffing and Services program. This is a program of
dedicated account managers and recruiters with the goal to meet and exceed client specific skill and experience needs
for Tier 1 ERP technologies.
• Provides Subject Matter Expertise to AM’s and Recruiters with regard to SAP, Oracle, and Salesforce products
• Develop and Refine staffing/headcount models for clients ERP projects and ongoing support.
• Responsible for development and management of a multi-tiered support structure for 100+ offices across North
America.
• Managed TEKsystems’ presence at SAP annual conference, SAPPHIRE, in 2011, 2012, 2013, 2014, 2015
• Performed Big Data Survey of over 200 CIO’s, VP’s, and Director’s that was published on the Business Wire
• Presented Big Data Survey and Trends, Insight into Big Data Initiatives, at events in Louisville and Indianapolis.
• Presented SAP Organization Optimization and Building a Sustainable Power User Program at ASUG events in
Baltimore, Calgary, Chicago, Cleveland, Dallas, Indianapolis, Kansas City, Louisville, Orlando, Philadelphia, San Diego,
San Francisco, Seattle, Toronto, and Vancouver.

2. Jennifer Leigh Kling
330.705.4120
jenniferleighkling@yahoo.com
THE TIMKEN COMPANY, Canton, Ohio 2007– 2009
Global Manager SAP STARS Program (Power User Program) 2008-2009
• Responsible directly to the CIO for the Developed, Implemented and Management a Global Power User program
(STARS).
• Responsible for a team of over 325 resources in 23 countries.
• Responsible for development of 15 training classes and delivery to team members. All course surveys and feedback are
available for review.
• Implemented significant improvements to the help chain process with corresponding measures and controls resulting in
IT effort hours saving (6000 hours in 2 months), incident reporting decrease (200+ in 2 months), accuracy and
completeness of incidents reported (up 80%), and a formalized testing and validation team.
• Program and Processes achieved such success that the “STARS program model” is being rolled out globally for all
enterprise wide systems.
Global Manager- SAP Solution Operations and Process Team 2007-2008
• Responsible for management of a cross functional, global team of resources charged with the development,
implementation and monitoring of processes on a cross functional basis.
• Led and facilitated identification of areas for process improvement and establishing effective and efficient processes.
• Worked with internal and external auditors to ensure SOX compliance. Developed automated controls to alert of
potential conflicting controls.
• Automation and standardization activities resulted in effort hour saving of over 135 hours per week and the reduction of
3+ FTEs.
• Assisted with the development and implementation of Business Process Owner organizations on a global basis.
• Managed the testing and validation activities by developing a test plan and coordinating project resources, objectives
and environments (i.e. regression testing, SAP upgrades, and support pack implementations).
• Prepared and present reports and status information to management and business leaders.
• Organized Global testing and validation efforts 4th wave of global implementation of SAP ERP for over $400M USD
sales at geographic sites in USA, Mexico, Europe and India.
• Organized Global testing and validation efforts for 3rd wave of global implementation of SAP ERP for over $1.5B USD
sales at geographic sites in USA and Europe.
• Organized Global testing and validation efforts for 2nd wave of global implementation of SAP ERP for over $1.5B USD
sales at geographic sites in USA and Canada.
THE PROCTER AND GAMBLE COMPANY, Cincinnati, Ohio 1994-2001
Information Technology Manager
• Role summary: Multiple leadership positions across ERP platforms. Roles included SAP Accounts Payable IT Project
Lead, Organizational Effectiveness Leader, Product Manager for B2B (SRM), Project Manager for FI/CO, Accounts
Payable and Purchasing project manager.
• 2+ years as Global Manager for SRM e-procurement functions
• 4+ years of Functional Expertise in Geac/Millennium Accounts Payable and Purchasing
• 13 Fully Life Cycle SAP Project on 3.0, 4.3, 4.5 and 4.6. Project stages included business development, project
estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration,
custom code specifications, training, go-live assistance and post implementation support)
• Project Manager of 7 Global SAP Implementations in North and South America, Europe and Asia.
• Developed document imaging strategy and design for the Global Business Services centers to image all vendor
communications and invoices for processing off shore.

3. Jennifer Leigh Kling
330.705.4120
jenniferleighkling@yahoo.com
• Developed Global e-procurement strategy, design and configuration. Work extensively with SAP and SAP Labs to
develop the emerging e-procurement product suite to match the long term strategy and vision.
• Developed the Global catalog strategy for the procurement of office related products company wide.
• Collaborated extensively with Xerox del Peru (Xerox) to develop the first business to business catalog and purchasing in
the company history and the first e-commerce transactions in Peru.
• Developed the Global strategy to allow vendors to query payment requests online. Once implemented this resulted in
the elimination of 50+ FTE positions globally.
• Responsible for the global direction for the e-Procurement tools. Responsibilities included vendor collaboration and
management as well as managing a team of global resources thru business requirements gathering, system
configuration, development, unit, functional, and quality testing, and installation in a global architecture.
• Designed information technology solutions to meet business objectives of the finance organization, including
development of functional and technical designs for Configuration, Reports and ABAPs for FI and MM modules.
• Coordinated and Assisted with global configuration, testing and implementations.
• Diagnosed application problems and provided prompt and accurate solutions
• Educated business process owners globally on system capabilities and opportunities to improve business processes.
• Partnered with project resources to manage project scope and issues and ensure successful project implementations.
• Designed and Implemented organization structure, support structure (utilizing a power user program model) and training
schedule for Global Business Services center for the Americas.
• Prepared global training plans for all users and implemented training schedule.
JLKLING CONSULTING, Canton, Ohio 2001-present
Owner of a small business consulting and coaching company. Details, services, clients, and references are available on
www.JLKlingConsulting.com.
KEY VOLUNTEER ACTIVITIES
The United Way of Stark County; 2007-present
• Corporate IT Leader for The Timken Company for 2008/2009 Campaign
• Young Leaders Society
• Women’s Leadership Council
• Rainbow Club
The United Way of Cincinnati; 1995-2001
• Member of the Procter and Gamble United Way Campaign.
• Event Chairperson for 1996, 1997, 1998 New Hire United Way orientation and pledge drive. Event co-chair for 1996 and
1997 Cincinnati based United Way campaign. Account Manager for the 2000 campaign.
The Junior League of Canton, Ohio; 2004-present
• Provisional Class President- managed class project to prepare and distribute gift baskets to parenting class participants.
Secured donations, assembled baskets, created activity booklet and delivered baskets.
• Website Administrator- Manage changes to the Junior League website, project resource assignment, newsletter, and all
website related issues.
EDUCATION
The Ohio State University, BS BA Management Information Systems and Marketing. December 1994.
PROFESSIONAL DEVELOPMENT
Designed and led the following courses with Timken: Change Management, Train the Trainer, Communicating Across
Cultures. Coaching and Mentoring.

4. Jennifer Leigh Kling
330.705.4120
jenniferleighkling@yahoo.com
National Association of Mortgage Field Services, Inc. (NAMFS) is the premier Trade Association for the mortgage field
service industry. Presented P4C and the Industry Knowledge Program. Learn. Preserve and Succeed with the
P4C industry knowledge program. September 2006.
SAP SAPPHIRE Conference. Co-Presenter with SAP and SAP Labs on SAP B2B as a First Customer Ship. 1999.
Geac/Millennium Conference. Presented Ad Hoc Reporting for Accounts Payable and Purchasing. 1997.
Designed and led Application Lifecycle Overview with P&G. This course was offered monthly for all new IT professionals.