This document provides a summary of Satya Narayanan P's work experience and qualifications. He has over 10 years of experience in financial services, sales operations, and people management. Currently he is a Deals Desk Lead at Juniper Networks, where he manages a team of 5 analysts and acts as a single point of contact for field sales. Previously he held roles at Avaya India, Hewlett Packard, and managed teams of up to 18 people. He has a proven track record of delivering results, leading teams, and managing change across APAC, EMEA, and North America.

1. SATYA NARAYANAN P
Contact Number: +91 9663632002 Email id: satya_n18@yahoo.com
Summary
 10+ years of experience in the field of financial services, sales operations and people
management.
 Managed a team of ~15 members.
 Excellent track record of delivering results, leading teams and managing change.
 Customer engagement experience across APAC, EMEA and AMERICAS.
Experience 1: Juniper Networks – Global Business Services - Deals Desk Lead
(16th April 2012 till date)
Prime Roles and Responsibilities
 Transitioned the process, currently managing a team of 5 analysts along with supporting
Juniper deals desk operations (Non Standard Pricing process) across regions
 Ensure compliance with published sales and business approval policies.
 Single point of contact for field sales on bid/opportunity pricing. Also act as a sales
advocate to field sales on pricing and business terms
 Liaise with Legal to create standardized language templates to extend team’s scope of
document control
 Reporting and process documentation
 Involved in sales forecast and opportunity review discussions with sales and regional
finance team
 Special projects as needed
Achievements in Workplace
 Awarded CEO Excellence award in Q1 2014- appreciating successful transition of Deals
Desk activities to Juniper India Shared Services Center
Experience 2: Avaya India Pvt Ltd – Deal Desk Analyst, EMEA Special Bid
Management (July 2011- Aug 2012)
 Performing gross margin analysis on the special bids submitted by account
managers/Partners
 Performing qualitative check to avoid grey marketing

2. Experience 3: Hewlett Packard GBS, Special Pricing Team (Nov 2004- June 2011)
Nov 2004 – April 2006 : Process Associate, Special Pricing APJ.
May 2006 – July 2007 : Senior Process Associate, Special Pricing APJ.
August 2007- July 2009 : Team/Process Lead, Special Pricing APJ & EMEA.
August 2009 – June 2011: Assistant Manager, Special Pricing North America’s.
Achievements in Workplace
 Onsite VSM project implementation to scope Efficiencies up to 7 HC
 Driven Olympus Project across centers globally with efficiency gain of 5 HC
 Multiple Domain expertise (Pricing & Communication, Special Pricing)
 BCP (Business Continuity Plan)-Lead for the department, and have organized 2
successful offsite testing (Chennai)
 Certified in practicing & implementing the Lean in Operational Process
 Certificate of Appreciation from Business Directors for managing the US deal registration
activities
 Subject Matter Expert in Eclipse process for Singapore, Hong Kong & India Region
 Successful transition done by imparting efficient training to employees in Chennai
 Took part in various Research and Change Initiatives
 Delivered various presentations and training sessions for the new joiners and the
existing employees
 Awarded Best Assistant Manager for Q2 & Q4 FY’10
 Best Production Lead award for Q1, Q2, Q3 & Q4’08
 Received Certificate of excellence in Q2 FY07 & Q1 FY08
 Received Bronze award for Excellence in handling the process
Assistant Manager
Responsibilities as Assistant Manager:
 Managing a team of 18 - Associates, Senior Associates and Team Leads
 Planning and execution of measurement changes evaluating impact on Customers and
Stake Holders
 Setting team objectives and monitoring the same
 Performance management, 1-1, coaching , feedback and mentoring for high
performance
 Sharing best practices with cross functional teams
 Impart training on six sigma / statistics / macros within the team

3. Team Lead
Responsibilities:
 Managing the delivery of the team as per the service level agreement
 Knowledge management within the team to ensure all the team members is in same
knowledge level
 Domain expertise in handling Special pricing process for 14 Asia pacific countries
 Customer engagement by showcasing performance review & discussion on operational
issues
 Conducting daily resource planning and forecasting volumes to ensure robust backup
structure in the team
 Facilitating the implementation of ISO, Six Sigma guidelines, Supporting and providing
information to the team during process or Quality Audits
 Calculation of Productivity data and ensuring effective workload balancing for all the
team members
 Having process review calls with the customer on regular intervals and providing action
plan on the feedback provided by the customer
 Discussing career development plan with the Team member to ensure his growth in the
organization
Project Management Experience:
Value Stream Mapping- Analyzing & identifying the non-value add steps in process &
eliminating the same without impacting the process output alongside improving the
efficiency. Derived 11 HC saving.
Knowledge Management - Preparing & organizing internal process & developmental
training module for team members. Developmental training module will facilitate & provide
insight to his/her career aspiration within the business function. Success rate is 3:7.
Personal Profile
Date of Birth : 23rd August 1983
Father’s Name : Mr. Perumal Raja
Current Address : Flat # 202, 2nd Floor, Trinity Enclave, Next to Big Bazaar,
Old Madras Road, Bangalore - 560093