The document provides details about Anil Kota's professional experience as a senior program management and service delivery professional with over 17 years of experience. He is currently a Program Manager at Reliance Tech Services Ltd in Mumbai, where he is responsible for spearheading major program deliveries and ensuring goals are met through effective planning and resource management. Prior to this role, he held several leadership positions delivering complex IT projects on time and within budget for clients in industries such as telecom, BFSI, and manufacturing.

1. ANIL KOTA
E-Mail: anilkota1@gmail.com
Phone: +91 – 09323736346
SENIOR PROGRAMME MANAGEMENT / SERVICE DELIVERY PROFESSIONAL:
Offering 17+ years of rich experience in successful project / program delivery, growing business footprint and
increasing customer & stakeholder satisfaction; proven experience as a reliable partner for the top management
Versatile Project Manager who leads teams to design and implement successful IT projects that align business and
IT objectives and deliver rapid results
Targeting assignments in Service Delivery/Program Management with an organization of repute
Location Preference: Mumbai, Pune & Abroad
P R O F I L E S U M M A R Y
 Accomplished Technology Strategist with proficiency in leading spectrum of services ranging from enterprise solution
architecture, best practices, solution roadmap & lifecycle plans, program management and delivery management
 Excellent track record of managing multi-platform, multi-vendor projects / programs, with specialisation in driving
highly complex Managed Services based projects based on T&M (Time and Material) and FP (Fixed Price) Contract
models, for high profile Telecom clients,BFSI and Manufacturing across geograhies
 Pioneered development & E2E delivery of complex IT Infrastructure Solutions including Data Centre Infrastructure
Solutions, High-End / Enterprise Level Storage Solutions and Backup Solutions
 Championed project management disciplines and drove practices in areas of services strategy, while improving delivery
capability; incisive acumen in growing business footprint by winning major accounts and closing million dollar deals
 Front-led large sized multi-technology teams of 50+ resources including Managers, Architects & System Specialists,
spanning across India and Abroad
 Understanding of CMMI L5 and ISO 9001:2000 software quality processes
 A strategist and implementer with recognized proficiency in spearheading business to accomplish corporate plans and
goals successfully
C O R E C O M P E T E N C I E S
Project Planning, Scheduling, Monitoring, Tracking & Control
Project Resource Management, Service Delivery management
Program Management, Infrastructure Delivery & Transition
Account Management, Pre-sales, Business Development
TCoE Managment, Engagement Governance
Technology Integration, Risk Analysis & Mitigation
Stakeholder Management, Due Diligence
Cross-Functional Team Recruitment & Training
O R G A N I S A T I O N A L E X P E R I E N C E
Since Dec’2003 Reliance Tech Services Ltd, Mumbai, Maharashtra
Growth Path:
12’2003 to 11’2006 Business Analyst
12’2006 to 11’2008 Project Manager
12’2008 to 11’2012 Service Delivery Manager
12’2012 to Till date Program Manager
Responsibilities:
 Spearheading delivery of major signature programs from the stage of initiation till monitoring & control including planning,
estimation & scheduling, cost estimation & budgeting, working with onshore & offshore teams, updating information to all
stakeholders, integrating change control, planning risk responses and contingency planning
 Developing program evaluation framework to assess the strengths of the program and to identify areas for improvement;
maintaining project documentation such as RFPs, Project Charter, FSDs, Service Level Documentation, SOW, Standard
Procedure and Process related documentation
 Understanding business requirements of global customers and providing inputs to engineering teams on creation,
coordination & implementation of effective architecture & technology plans
 Establishing service level agreements, evaluating risks, costs, resource requirements & schedules and submitting delivery
opinions; undertaking quarterly business reviews with strategic customers; driving continual improvement in delivery by
defining service standards and guidelines that serve as benchmark for excellent service delivery
 Ramping up teams for Delivery Unit through large scale hiring / resource augmentation; providing leadership for continued
growth of team of 50; reviewing staff performance and facilitating training programs
 Played a pivotal role in:
o Introducing various organizational changes for effective delivery of programs; realised program goals by streamlining
short and long term priorities with the program plan
o Focusing project results on business results; identifying potential issues ahead of time and developing resolutions to
meet both client & internal expectations

2. o Ensuring strict adherence to process & standards and driving process improvements to achieve cost effectiveness and
time saving; visiting customers periodically as part of the delivery review process and assure commitment
Highlights:
 Acquired additional business worth US$ 100 Million from Reliance Group Companies Vertical of Financial and
Infrastructure large scale proposals/deals; secured new projects by delivering ahead of deadlines
 Reduced the turnaround time for solution shaping, by instituting key process improvements, thereby resulting in overall
growth of business; influencing the win-ability and win-rate by improvising the overall Solution Shaping Process and Deal
Review Process, thereby improving quality of solutions
 Spearheaded large-scale project management ranging
 Steered transitioning of operations from Hyderabad, Kolkata and Gurgoan to Mumbai location
 Accelerated cost reduction by US$ 5 Million through innovative approaches such as Operations Automation, AMC reduction,
and consolidation of services.
 Excellent track record of driving the entire gamut of team activities, such as:
o Recruited a team of 400+ resources and promoted team excellence & motivated teams for top-level performance
o Allocating resources based on priorities and ensuring project teams have right resources for workload assignments
o Delivering trainings for entire team on Agile, thereby creating a significant positive impact in Productivity
P R E V I O U S W O R K E X P E R I E N C E
May’1999 to Nov’2003 GTL Limited, Mumbai, as Senior Project Manager and Business Analyst
May’1997 to Mar’2009 Aneja Assoicates, Mumbai as Business Analyst and Business Process Re-Engineering
Nov’2001 to Oct’2004 Purna Chandra Rao and Audit Company, Andhra Pradesh as Articleship / Audit Training
P R O F E S S I O N A L A F F I L A I T I O N S
 ITIL Foundation
C E R T I F I C A T I O N S
 Oracle Financials AP, AP, GL and Assets Management
 Oracle 8i / 9i
 Developer 2000, D2K
 Oracle Database Administration
 Unix Administration
A C A D E M I C D E T A I L S
 Bachelor of Commerce from SERM College, Gudlavalleru, Andhra Pradesh, Nagarjuna University, in 1991 (Stood College
first)
 Institue of Chartered Accountancy, Intermediate, Mumbai, Maharashtra, ICAI Board, in 1996
 Master of Business Administration, MBA specialization in Information Technology, in 2010
T R A I N I N G S A T T E N D E D
 Agile Project Management workshop
 Project Management Methodologies
 Behavioral Preferences and Leadership Styles – Myers Briggs Type Indicator
 Introduction to FIRO-B Instrument
 Cloud Computing
P E R S O N A L D E T A I L S
Date of Birth: 26th June, 1970
Address: Bhoomi Oscar, Falt No:1602, Plot No:16 & 17, Sector-9, Ghansoli, Navi Mumbai, 400701,
Maharashtra, India
Languages Known: English, Hindi and Telugu
Please refer annexure for projects

3. ANNEXURE
O R G A N I S A T I O N A L P R O J E C T S
Client: Reliance Communications, Mumbai, India
Project: 4G LTE Implementation (Received CEO Excellence Award for this Project)
Duration: 6 Months
Location: Mumbai
Technology: BSS/OSS Systems
Client: Reliance Communications, Mumbai, India
Project: Platform to Achieve Customer Empowerment (PACE)
Duration: 21.5 Months
Location: Mumbai
Technology: BSS/OSS Systems, Amdocs Self Service Platform
Client: Reliance Communications, Mumbai, India
Project: 3G Implementation
Duration: 18 Months
Location: Mumbai
Technology: BSS/OSS Systems
Client: Reliance Communications, Mumbai, India
Project: SAS Business Analytics Implementation
Duration: 12 Months
Location: Mumbai
Client: Reliance Communications, Mumbai, India
Project: Implementation of Testing Center of Excellence (TCoE) Implementation
Duration: 12 Months
Location: Mumbai
Technology: BSS/OSS Systems
Client: Reliance Communications, Mumbai, India
Project: DTH Business Implementation
Duration: 18 Months
Location: Mumbai
Technology: BSS/OSS Systems
Client: Reliance Communications, Mumbai, India
Project: Billing and CRM Implementation
Duration: 12 Months
Location: Mumbai
Technology: BSS/OSS Systems
Client: Alkem Laboratories, Mumbai, India.
Project: Integrated Enterprise wide Information Management Solution Implementation
Duration: 18 Months
Location: Mumbai
Technology: Oracle 8.1.5, Power Builder
Client: TVS Sons Limited, Madurai
Project: ERP Implementation
Duration: 12 Months
Location: Mumbai
Technology: Oracle 8.1.5, Visual Basic 5.0
Client: Bahrain and Kuwait Insurance Company, Bahrain and Kuwait
Project: Business Process Re-Engineering
Duration: 3 Months
Location: Bahrain and Kuwait