1. Dilnawaz Khan, PMP, ITIL
2624 Pollard Dr, Mississauga ON. Canada L5C3H1
Bus 001-647-407-7786, dilnawaz09@yahoo.ca
Human Resources Division
Re: A Challenging Position of Senior Project Manager
I am writing to express my keen interest in a challenging and exciting opportunity to provide necessary
leadership to lead, plan, manage and coordinate a position in a Senior Project Manager/Consultant’s
capacity. Recently, I have taken an exit package after 35 years of service as a, Senior Project Management
Specialist with the Ontario Government of Canada.
In my Senior Project Management Specialist role, I provided Project & Business Management expertise and
consultative advice to client ministries using a range of project management principles, methodologies,
business and operational techniques. I am proficient in managing all human resources activities for functional
and operational staff by directing, coordinating and controlling the implementation and consistent
application of financial policies, procedures and practices.
Previously, I have managed and lead the Information Management Solution (IMS) units where I managed the
enterprise wide projects, finance and business activities and processes. In addition, as a Senior Manager, I
planned, directed, administered, monitored and evaluated the operations of the unit by expenditure control,
analyzed financial trends and revenue, budgets, ensuring all financial and general administration processes
are in compliance with corporate, ministry and legal requirements.
I am proficient in business process engineering, re-engineering and change management principles to plan,
implement, monitor and evaluate business process.
I am experienced in applying human resources policies and practices and collective agreements to manage
staff and utilize my proven experience in negotiating and resolving sensitive issues and provide advice,
present recommendations, respond to the media, general public, other ministries and all levels of
management.
I am a Project Management Professional (PMP) certified who possess excellent oral and written
communication skills with strong customer service orientation by practicing, building and maintaining
effective working relationships with staff and stakeholders through negotiation and consultation skills.
Thank you for reviewing my application. I look forward to hearing from you.
Sincerely,
Dilnawaz Khan
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2. Dilnawaz Khan
2624 Pollard Dr, Mississauga ON. Canada L5C3H1
Bus 001-647-407-7786, dilnawaz09@yahoo.ca
KEY CONTRIBUTIONS
PROJECT MANAGEMENT, PORTFOLIO & PROGRAM MANAGEMENT
developed and implemented comprehensive Project and Portfolio Management methodologies and
frameworks across the Ontario Public Service (OPS)
2014 – Service request intake process and function
2014 – development of Project and Portfolio Management methodology and enhancement
to Project Management training courses
2013 – Financial systems upgrades and streams assessment
2013 – Business plan to modernize the Information Storage & Retrieval unit of Archives of
Ontario
built the Project Management capacity across the organization by providing authoritative advise on
developing training, project management standards, methodologies, tools, systems and support
processes to ensure consistency
provided expertise on project management life cycle, principles and methodologies to lead
complex and high profile projects such as development of Integrated Project Management
Framework and Methodology (IPMFM) and Project and Portfolio Management Methodology (PPM)
provided leadership and advice on simultaneous division/ministry projects like strategic policy and
program design framework including project planning, resourcing, scheduling and reporting
FINANCE, OPERATIONAL and ADMINISTRATION LEADERSHIP
proficient in program, project and operational budgeting to develop and manage assigned budgets
with cost effective business practices, modern controllership principles such as accrual accounting,
risk management, change management and financial management frameworks utilizing excellent
knowledge of cost, resource and procurement management practices
managed a successful team to provide client-focused services in Information Management Solutions
managed and coordinated day to day operations and administration of Information Management
Solutions, Archives of Ontario
managed expenditure, analyze financial trends and monitor revenue for the division's budget by
planning, directing, administering, monitoring and evaluating the operations of the division
demonstrated knowledge of financial management and business practices including budget
analysis, financial systems and controls and provide advice, analysis and recommendations to
senior management
applied knowledge of accounting principles, practices and accounting policies and processes to
provide planning and leadership in the delivery of financial management services
BUSINESS, HUMAN RESOURCES, TECHNICAL and COMMUNICATION LEADERSHIP
as a Senior Manager of Information Management Solutions unit implemented human resources,
management and administrative policies, principles, techniques and practices
demonstrated excellent oral and written communication skills, strong customer service orientation,
built and maintained effective working relationships with staff and stakeholders utilizing
negotiation and consultation skills
recruited temp and OPS staff quickly while adhering to OPS requirements, allowing for the
administration of critical office support and deliverables
knowledge of various accounting and financial software and computer database applications
experienced in business process re-engineering and change management principles to plan,
implement, monitor and evaluate business process and change
ability to interpret and apply legislation to plan, direct and administer operations and to manage
administrative activities
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3. STAKEHOLDER and RELATIONSHIP MANAGEMENT LEADERSHIP
practiced negotiation and conflict management skills to ensure effective partnerships with
stakeholders and project teams to achieve win-win outcome by consultative, oral and written
communication skills
developed cooperative process with division reps and senior management to successfully complete
and implement organizational excellence model for the National Quality Institute (NQI)
as Senior Program and Project Manager, built strong relationships with Deputy Minister’s office by
determining importance and impacts of information and the careful dissemination of information
developed working group of ministry Project Management Professionals (PMPs), resolved long
standing network incompatibility issues across the OPS
as the PPM Trainer, scheduled joint sessions to address multiple client requests and identified
training and re-training needs
CURRICULUM VITAE
Project Management Specialist Jul 2012 – Nov 2014
Ministry of Government Services, Ontario
Senior Business Advisor, Road User Safety Division Nov 2009 – Jul 2012
Ministry of Transportation, Ontario
Senior Project Manager (Acting) Aug 2008 to July 2009
Ministry of Government Services, Archives of Ontario
Senior Project Management Consultant May 2006 to Oct 2009
Project Management Centre of Excellence, Modernization Division
Ministry of Government Services, Ontario
Manager Information Management Solutions (Acting) April 2000 – May 2006
Ministry of Government Services, Archives of Ontario
EDUCATION AND TRAINING
Project Management Institute (PMI) Sept 2005
Project Management Professional (PMP) Credential
York University Dec 1999
Schulich School of Business (Executive Development Program)
Master’s Certificate in Project Management
IT Service Management Jan 1992
Information Technology Infrastructure Library (ITIL Certified)
Humber College of Applied Arts and Technology Sept 1984
BBA and Computer Science Program
ORACLE University Mar 2010
R12 Oracle Financial Application Overview
Fundamentals for Business Analysts
Conferences and Seminars
Advance Project Management, Labour Relations, Strategic Management and Governance
Government Procurement, Contract Management, Result Based Planning, Process Re-engineering
and Policy Development & Analysis
Professional Affiliation
Member of Project Management Institute (PMI) since 1999
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