This document discusses safety and security procedures for hotel housekeeping operations. It addresses potential safety hazards in housekeeping and maintenance departments due to their labor intensity and physical activity. Some key points covered are developing safety training programs, ensuring proper lifting techniques and equipment use, identifying and addressing potentially hazardous conditions like wet floors or faulty electrical equipment. The document also discusses security measures like key control, addressing suspicious persons, theft prevention, bomb threats, fires, and procedures for lost and found items.

1. CHAPTER 6
Safety and Security
Objectives: Examining how to ensure safety &
security in the hotel through efficient
housekeeping operations

2. Safety and Security
• Safety: Refers to the actual conditions in the work
environment.
• Security: Refers to the prevention of theft, fire, and
other emergencies.

5. Safety
Housekeeping
&
Maintenance
departments
have the
highest risk
for accidents
and injuries;
Because both
employ more
people than
other dept.
working in these
dept. require
physical activity
and equipment use

6. Safety
•Housekeeping and Maintenance department
experiences more accidents than other departments
for two reasons:
➢Labor Intensity
➢Physical Activity and Equipment Use

7. Safety
To reduce safety risks, the executive housekeeper must
be,
• Aware of potential safety hazards.
• Develop procedures to prevent accidents.
• Develop ongoing safety training programs.
• Aware of the laws that regulate the work environment.

8. Safety
Some management and legal concerns:
• Insurance and liability concerns
➢ Expensive medical costs
➢ Legal problems e.G. Fines or legal action
➢ Decreased productivity
• Employee moral and management concerns
➢Negative employee morale
➢Low performance

9. Potentially Hazardous Conditions
Mangers and workers must work together to remove all types of
potential hazardous objects.
Remove hazardous conditions before it threatens guests,
employees and the property.
Managers must train employees to recognize potentially
hazardous conditions and take corrective actions.
❖ wet floors and slippery walkways
❖ messy floors
❖ equipment left out in the way
❖ improper lifting techniques

10. Potentially Hazardous Conditions
By following three simple rules, employees can
contribute to a safe, accident free work
environment.
1. Take acceptable amount of time
2. Correct unsafe conditions
immediately
3. Do it safely the first time

11. Potentially hazardous conditions
• Lifting; incorrect lifting may cause, stressed or pulled
muscles and back injury.

12. • Do not use broken or flawed ladder
• Do not use aluminum or metal ladder
when working near or on electrical
equipment
• Use rubber footing on tile floors and in
kitchen
• Floor must be dry and clean
• Should be high enough
• Never stand on the top step
• Never place a ladder against a window
or uneven surfaces
• Should be well-balanced
Ladders;
when
selecting
a ladder,
inspect its
condition,
height
and
footing.

13. • employees should be authorized
and trained to use them before
operating
• follow the instructions and train
and supervise the staff
• safety guards of the machines
should not be removed, protective
eye safety glasses should be worn
Machinery

14. • never operate electrical equipment with
wet hands or cloths
• do not operate near flammable liquids,
chemicals
• turn off them when sparks, smokes or
flames are seen
• check the wires and connections
periodically
• keep the cords out off traffic areas
• when cleaning guestrooms, room
attendants should check for worn wires,
loose connections, loose plugs, broken
switches
Electrical
Equipment

15. •Continual training in
chemical safety is
necessary
Chemicals; when
used improperly,
they can cause
nausea, vomiting,
skin rashes,
cancer, blindness
and even death.
Potentially
hazardous
chemicals are
used to kill
insects

16. Job Safety Analysis
• Safety information is often best communicated through orientation
and ongoing training.
• Prepare Safety Manual
• Job Safety Analysis Report list every job function performed by the
employee.

17. Job Safety Analysis
Job Safety Analysis is a detailed report that lists every job function
performed by all employees in a housekeeping department with safety
tips and potential hazards being cited.
The analysis should be produced in booklet form and used in training.
Housekeeping managers should demonstrate and explain each task
when training.

18. Provide a safe workplace for employees by complying with OSHA safety and health
standards
Personal Safety:
Occupational Safety & Health Administration
OSHA regulations ensure businesses:
Provide workers with only tools and equipment that meet OSHA specifications for health
and safety
Establish training programs for employees who operate dangerous equipment
Report to OSHA within 48 hrs of any worksite accident that results in fatality or requires
hospitalization of five or more employees
Maintain the “OSHA Log 200” (an on-site record of work- related injuries or illness) and
submit it to OSHA once per year

19. • guestroom security
• key control
• perimeter control
• emergency procedures
• lighting
• security records
is the task of
protecting
both people
and assets by;
whether the property requires a large security
staff or one or several on-premises
supervisory personnel, the security role must
be clearly defined and implemented.

20. • The individuals allowed in guestroom
areas are; guests, their visitors, and
on-duty employees
• Establish a policy on how to approach
and handle unauthorized or
undesirable people. Suspicious
people are those; checking doors,
knocking on doors, or looking
nervous.
• Approach the person looking
suspicious politely. If the person
claims to be a guest, ask for the room
key.
Suspicious
Activities;

21. explain the hotel policy and direct the guest to the front desk.
employees who are not in their designated area should be asked if
they need help. Depending on the person’s response and manner,
report to security.
friends and relatives of employees should not be allowed in
guestroom areas or employee locker rooms

22. Theft;
• (a) Guest
Theft can
be
reduced
by;
using
fewer
items with
logos
reduces
temptation
to steal
keeping
storage
rooms
closed and
locked
fixing or
attaching
guestroom
items
when
cleaning,
notifying the
front desk or
security for
any missing
items
securing all
first-floor
windows and
sliding glass
doors

23. (b) Employee Theft
can be reduced by;
acting as a good
example as managers
writing down the
consequences of
stealing in the
employee handbook
and implementing
them for everyone
without
discriminating
screening applicants
(background check)
before making a job
offer

24. designating
employee
entrances and
exits with
security staff
establishing
claim-checking
and parcel-pass
systems
restricting
employee
parking
in large hotels,
using
identification
badges to
prevent
strangers

25. Bomb Treats
As
housekeeping,
helping in the
search for any
suspicious
objects that
could be
bombs.
Searches often
include
stairways,
closets,
ashtrays, trash
containers,
elevators, exit
areas, window
sills
if a
suspicious
looking
object is
found, it
should not
be touched
or moved,
notify the
person in
charge of
the search
team
avoid using
radios,
walkie-
talkies, or
beepers
the safety
and
security
manual
should
include
evacuation
plans
the local
police
should be
notified of
all bomb
threats

26. Fires; are grouped into four - Class A, wood and paper products;
Class B, flammable liquid, grease, and gasoline; Class C, electrical,
Class D, combustible metals. In the lodging industry, electrical
malfunction and arson are the two most common causes of fire.
installing fire
detection systems -
smoke detectors,
suppression systems
(sprinklers) , alarms
(pull stations)
fire safety training -
in evacuating the
building, reporting
fire, emergency
escape procedures
and duties, escaping
from a smoke-filled
room, putting out a
small fire (fire
extinguishers, type
ABC)
using fire-resistant
fabrics and materials

27. Key Control; housekeeping is concerned with
emergency (open all doors even those have
double locked), master (three levels -the highest
level is the grand master opens every hotel room
and HK storage rooms, the next level is the
section master opens rooms in one area, the
lowest level is the floor key opens the rooms on
the allocated floor and storeroom) , storeroom
and guestroom keys.
key control procedures; (1) log
book for key (2) key belts, wrist
bands or neck chains for keeping
keys, (3) should never be loaned
or (4) left on the cart, or (5) used
to open a room for a guest, (6)
card key systems.

28. • handled by housekeeping
• should be stored in a secure area
• items should be tagged (with numbers),
logged (to record the date, time, place,
person) , secured (keep at least 90 days,
donate unclaimed items)
Lost and
Found;
• not open guest luggage or packages
• be careful when removing linens,
dusting the top of closets and under
lamps, since guests sometimes hide
valuable belongings
Guestroom
Cleaning;
room
attendants
should;