If every person had sufficient time, energy and ability they could, quite possibly, do everything themselves. In such circumstances there would be little need for teams, for people to work together or to share workload. The need to delegate would not exist. The typical manager, however, tends to be time-starved and overloaded with work, frequently lacking the knowledge or experience to perform every task equally well. As a result, delegation is an essential tool in the manager’s toolkit, and one worth using in the best way possible.

1. Introduction