One-hour webinar demonstrating interactive design and delivery skills for hte virtual classroom. Exercises focused on change management.

1. Great Webinars
Crossing the Chasm to High
Performance Virtual Delivery
November 13,
2012
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2. Webinar Learning Objectives
• Avoid five common delivery errors
• Apply five techniques to transform your virtual
classroom
• Experience an engaging, interactive session
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3. Send a Chat Message
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4. Send a Chat Message
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5. Send a Private Chat Message
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6. Status Icons
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7. Opening Poll
What is your primary purpose in
attending this webinar today?
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8. Opening Chat
What is the biggest obstacle to
delivering an effective webinar?
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9. What Can Go Wrong?
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10. Common Errors
1
Returning to a “talking head” presentation style
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11. Common Errors
The more you feel like a
lecturer, the less effective
you will be.
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12. Common Errors
2
Not allowing participants to chat with each other
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13. Common Errors
A stern teacher or parent
trying to get people’s attention
(and refusing to allow them to
talk) is not very effective.
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14. Common Errors
3
Designing boring, bullet point slides with no graphics
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15. Common Errors
If you’re Einstein, perhaps you can hold our
interest without interesting slides.
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16. Common Errors
4
Using polling questions as a “quiz”
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17. Common Errors
5
Not focusing participant attention (with annotation
tools and emoticons)
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18. Transforming the Virtual
Classroom
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19. 5 Techniques to Transform
1. Allow no more than 3 minutes between participant
interaction opportunities.
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20. Rule of Thumb
Engage participants every 3 minutes with a poll,
chat, request for feedback, etc.
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21. 5 Techniques to Transform
2. Mix it up with diverse use of polling.
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22. Polling
How many hours of productivity, on average, does
each employee lose per day trying to process a
change and how it might affect them?
Sample Exercise: Meeting Change with Resilience
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23. Loss of Productivity
During change, an employee loses,
on average, 2 hours of productivity
trying to process the change and
how it might affect them.
Employee absenteeism typically
doubles during times of change.
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24. Change Evaluation
Recall a recent change that you’ve
experienced or led. Consider the
evaluation questions on the next
several slides.
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25. Evaluation Poll
1. Were the business reasons driving
the change clearly explained?
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26. Evaluation Poll
2. Were people give the opportunity to
celebrate what had been created in
the past?
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27. Evaluation Poll
3. Were people given the opportunity to
acknowledge their losses?
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28. Evaluation Poll
4. Did people receive frequent updates
about the change process during the
change?
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29. Final Question
What would you do differently in hindsight?
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30. 5 Techniques to Transform
3. Build opportunities for participants to exchange ideas
and opinions using chat and voice.
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31. The Cycle of Change
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32. The Cycle of Change
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33. Chat
What support should managers provide at
each stage of the change process?
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34. Chat
What choices did you make
during a recent cycle of
change that helped you be
more resilient?
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35. 5 Techniques to Transform
4. Create learning experiences
with real issues and problems
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36. Change Case Study
Kathy has needed to take a lot of
time off to deal with her elderly and
sick father who lives in another state.
She comes back from these trips exhausted and
emotionally drained. Though you value her
contributions to the team, you are concerned. At
the last staff meeting, when asked to rework her
project plan, Kathy began to cry and had to leave
the room.
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37. 5 Techniques to Transform
5. Request learner feedback regularly.
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38. Learner Feedback
• Are you with me?
• What questions do you have?
• Give Bob a round of applause.
• Have you completed the worksheet?
• Do you agree/disagree with this
statement?
• How are you feeling about this
virtual course?
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39. 5 Techniques to Transform
1. Allow no more than 3 minutes between
participant interaction opportunities.
2. Mix it up with diverse use of polling.
3. Build opportunities for participants to
exchange ideas and opinions using chat and
audio.
4. Create learning experiences with real issues
and problems.
5. Request learner feedback regularly.
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40. Action Planning
• One thing I can do….
• One thing my team can do….
• One thing my organization can do….
• One other thought….
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41. Great Webinars
Based on the Virtual Facilitator
Trainer Certification course.
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42. Complete the Survey
• Attend the next Virtual Facilitator Trainer
Certification course at a discount ($345
off)
January 14 – February 7.
• Receive a link to download a free ebook.
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43. Thank You!
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