Five Common Mistakes of Remote Leaders

© 2020 NetSpeed Learning Solutions. All rights reserved. 1
The Five Common
Mistakes
of Remote Leaders
March 25, 2020

Objectives
• Avoid five common mistakes that
undermine remote leaders
• Explore key leadership practices that
create thriving virtual workplaces
• Reduce multitasking to gain attention
and full participation
• Bring the Virtual Leader™ program to
your organization

Tweet
#virtualleader
#NSLSLive

Purpose
What do you want to gain from
participating in this webinar?

Definition
A remote (virtual) leader manages a team
with individuals who telecommute or work
from other locations.

Who Works Remotely?
• 46% of organizations
• 43% of employees
Sources: SHRM and Gallup

Trends
With the rush to virtual
WFH meetings, will we
ever return to normal?
• Yes, as soon as we can
• No, we will never go back
• Neutral, I have no idea

Remote Work
New York Times

Engagement Trend
“In 2012, the workers who said they felt most
engaged while working remotely were those who
spent the least amount of time off-site. By 2016,
that was no longer true.”
Source: Gallup as quoted in the New York Times

The Sweet Spot
New York Times

The Concern
New York Times

Barriers to Engagement
What do remote leaders find
most challenging about
managing virtual teams?

Importance/Skill Gaps
1. Getting virtual team members’ poor
performance back on track
2. Holding virtual team members accountable for
results
3. Coaching with virtual team members to
develop skills
4. Building effective one-to-one
relationships with virtual team members

5. Building strong teamwork with virtual team
members
6. Ensuring work productivity is high with virtual
team members
7. Mediating conflict between virtual team
members
8. Providing ongoing praise or
recognition to virtual team members

9. Celebrating virtual team members’ team and
individual success
10. Ensuring work quality is high with virtual team
members
Source: NetSpeed Learning Solutions

Remote Leader Gaps
Which of these top ten gaps are
true of your remote leaders?

Five Common Mistakes
Listen Up – I’m Talking!
Out of Sight, Out of Mind
No News is Good News
Read my Mind
What the Heck are they up to?

Out of Sight, Out of Mind
What causes this
common mistake on
a remote team?

Virtual Presence

Create Virtual Presence
How can a remote leader create strong
virtual presence on a virtual team?

Building Virtual Presence
• Reduced ambiguity
• Increased connection
• Reduced conflict
• Less Multitasking

Virtual Solution

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
The Power of Connection
Building Virtual Relationships
The Power of Calibration
Building Accountability
on a Virtual Team
The Power of
Collaboration
Harnessing Individual
and Team Strengths
The Power of Celebration
Recognizing Individual
and Team Results
The Roadmap

Another Common Mistake
11 million a day
63% of meetings are conducted without an agenda!

Listen Up – I’m Talking
What makes many
virtual meetings so
ineffective?

Your Virtual Solution
Chat
Polling
Annotation Tools
Emoticons/Status Icons
Video/Audio
Streaming Video
Breakout Rooms

Plan to Interact
• Prepare an agenda.
• Pose juicy questions to stimulate
thinking.
• Use chat to solicit open responses.
• Use polls to capture and compare
opinions.
• Generate ideas on a whiteboard.
• Use breakout rooms to problem
solve.
https://netspeedlearning.com/contact/?p=vl&r=meetingplan

Virtual Solution

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
on a Virtual Team
The Power of
Collaboration
and Team Strengths
and Team Results
The Roadmap

Read my Mind
What has the remote
leader failed to do if
there is confusion on a
virtual team?

C3 Model
Calibration Collaboration Celebration

C3 Model
To plan or devise something carefully so as to have a
precise use or application.

Calibrating Actions
Name one calibrating action a
remote leader should take.

Virtual Solution

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
on a Virtual Team
The Power of
Collaboration
and Team Strengths
and Team Results
The Roadmap

What the Heck Are They Up To?

What the Heck Are They Up To?
What is the solution
for this sense of
separation and
isolation on a virtual
team?

C3 Model
To labor together

Building Collaboration
How can the remote leader
increase collaboration on a virtual team?

Collaborative Awareness
Activity Availability Process Perspective Environment

Perspective
How confident are you that your virtual team
has developed perspective in:
• Team norms
• Historical background
• Vision of the future
• Shared cultural values

Perspective
What positive indicators tell you that your
team has a strong sense of shared
perspective?

Virtual Solution

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
on a Virtual Team
The Power of
Collaboration
and Team Strengths
and Team Results
The Roadmap

No News is Good News
What is the
negative impact of
feeling unseen and
undervalued?

C3 Model
To praise someone, often publicly

Theory of Acquired Needs
Source: David McClelland

What is your primary driver?

How might you recognize the results
of each person on your virtual team?

Virtual Solution

1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
on a Virtual Team
The Power of
Collaboration
and Team Strengths
and Team Results
The Roadmap

55© 2020 NetSpeed Learning Solutions. All rights reserved.
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Trainer Certification (VFTC)
April 14 – May 21, 2020
https://netspeedlearning.com/virtual-learning/facilitation/
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Take Action
Share one insight or one
action you intend to take now.

58© 2020 NetSpeed Learning Solutions. All rights reserved.
• Link to download the ebook
• $500 discount on the April/May VFTC (use promo
code “Go Virtual”)
• 10% discount on Rapid Response courses (use
promo code “Go Virtual”)
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Five Common Mistakes of Remote Leaders

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Editor's Notes