Expressing Gratitude in the Work Place d.Compress Spring 2015 Midterm Presentation Stanford d.school class

1. HEY,THANKS!
sharing gratitude in the workplace
TaraV. & Maria F. | d.compress 2015

2. MEET CHITRA, CEO/FOUNDER
“I FEEL LIKE
THE PIN
THAT HOLDS
EVERYONE
TOGETHER”
“SUCCESS IS
EVERYONE
FEELING
HAPPY”
“IF I’M NOT THERE, I DON’T KNOW
WHAT’S GOING ON…THEY DON’T
TALK TO ME”
HOW MIGHT WE
INSPIRE EMPLOYEES
IN DISTRIBUTED
TEAMS TO DEVELOP
ACCOUNTABILITY
TO THEIR TEAMS?

3. SBTM:
SHARE ONE SPECIFIC PIECE OF GRATITUDE
WITH A COWORKER EVERY WORK DAY
“THERE ARETWOTHINGS
PEOPLE CRAVE MORETHAN
SEX AND MONEY:
RECOGNITION & PRAISE.”

4. PROTOTYPE 1:
TEAM DAILY UPDATE
END OF DAY
NOTIFICATION
WORK STATUS
UPDATE
THANKYOUTO
TEAMMATE

5. PROTOTYPE 2:
HEY,THANKS!

6. GIVING CHITRA ATASTE OF FUTURE
POSSIBILITIES FOR UNIFYING HER
DISTRIBUTEDTEAM
GREAT JOB ON
GETTINGTHAT
CUSTOMER!

7. 4 COMPANIES WITH
DISTRIBUTED TEAMS
29 TOTAL PEOPLE
OURTRIAL DESIGN:
TESTINGTHE EFFECT OF GRATITUDE GIVING ON
DISTRIBUTEDTEAMS WITH & WITHOUT A FORMAL
VEHICLE
OFFICIAL
SURVEY:
1 LARGER
COMPANY
REMINDERS
ONLY:
3 SMALLER
COMPANIES
“HEY!
DON’T
FORGETTO
THANK A
TEAMMATE
TODAY!”

8. OVERALL, POSITIVE SENTIMENT + MORE
ENGAGEMENT WITH FORMALVEHICLE
60% FELT POSITIVE CHANGE
INTEAM DYNAMIC
40%
NO CHANGE
80% OF ENDING SURVEY RESPONDENTS
WERE FROMTEAM MEMBERS GIVEN
OFFICIAL SURVEY
20%
INFORMAL

9. POSITIVE SENTIMENT FOR
CONTRIBUTION LEADSTO MORE
ACCOUNTABILITY
It made me think about what
each member did for our
team and me. It made me
realize how much we have
going for us, and what a
wonderful team we have.
Made me feel really good.
Made me feel better and
more accomplished
It made me notice more from
my team members and
appreciate their contributions
more.
It felt good to be
acknowledged by other teams
members especially on
stressful days.

10. GRATITUDE HAS A PLACE INTHE WORK
ENVIRONMENT -THE KEY IS INTHEVEHICLE
DESIGN & DELIVERY.
They were sent too late
& at that point it felt
like a chore.
They were a nice way to
start the day.

11. HMW MOVE FORWARD?!
(NOT ALL AT ONCE!)
MAKE GRATITUDE
PUBLIC
LONGERTESTING
PERIOD
AUTOMATION &
CONSISTENCY
FOR HABIT
BUILDING
1 2 3

12. HEY, THANKS!
FOR LISTENING :)
QUESTIONS?
COMMENTS?
EPIPHANIES?