John Gayer is seeking a manager position and has over 15 years of experience in customer service roles. He has a BA in Politics and Sociology and diploma in Film and Video Production. His most recent role is as a Customer Service Representative at Car2Go where he handles customer inquiries, issues refunds, and maintains a high level of professionalism. Prior to that he worked in customer service roles at Future Shop and was a Store Manager at ChartBusters Ltd. He enjoys problem solving, collaborating with others, and constantly developing new skills.

1. John 086. 358. 2045
John Gayer
BA HONS
22 Westcourt Heights
Ballincollig
Co.Cork
Mobile : 086-358-2045
johngayer24@gmail.com
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Enthusiastic, Outgoing, Diligent and Creative Manager
I love the creative process and working with a team to meet goals and deadlines. I am capable of working on my own but equally
enjoy working on a collaborative effort. I’m proficient at problem solving while remaining claim under stressful situations. While
in college I worked on a number small student films which included both field work and department duties, such as editing and
sound mixing. My main goal is to be constantly learning new skills and developing my experience on all levels.
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PROFESSIONAL HISTORY
Car2Go
Centralized Customer Service & Fulfillment Representative August 2014- Present.
330-321 Water St, Vancouver, BC, Canada
• General duties include responding to emails and cases
• Reviewing international and Canadian driving records
• Advising members on how to obtain their driving record and what is required for car2go membership
• Advising members on what other options are available if they cannot obtain a record for review
• Supervising training of new employees
• Dealing with a large amount of calls
• Dealing with real time technical issues as they arrive
• Maintaining a high level of professionalism in high pressure environment
• Responding to a high volume of emails in a timely manner
• Dealing with individuals accounting inquiries
• Issuing refunds and debit requests
• Compiling excel spreadsheets for accounting purposes
• Providing follow up technical assistance to members
• Tracking invoices and payment updates
• Updating customer information
• Advising customers on technical issues that require imitate resolution
• provided strong customer support, working with a small team in a rapidly growing company
• As new service issues arose with company expansion, used problem-solving and flexibility to maintain and re-
cover customer relations
• Liased with team lead answer customer inquiries pending information from overseas departments
• Tracked multiple requests simultaneously and ensured customers were answered in a timely manner

2. John 086. 358. 2045
Future Shop
Customer service specialist (CSS). September 2013 - August 2014.
• Dealing with customers in a quick and efficient fashion.
• The upmost respect while dealing with personal information and having the responsibility that informa-
tion was correctly dealt with and disposed of.
• Managing large amounts of cash and making sure all cash transactions are accounted for.
• Multi-tasking under stressful situations.
• Ensuring that all situations that arise are dealt with in accordance with the policy of the company while
also doing the upmost for customer satisfaction.
• Replying to emails.
• Possessing credit checks on customers.
• Supervising and training new employees.
• Keeping up to date with new policy change, implementing these new changes.
• Advising coworkers on the best possible course of action in relation to customer queries.
• Dealing with large amounts of merchandise returns.
• Auditing merchandise daily as to correctly ensure it is all accounted for and correct.
• Product returns from customers while at the same time correctly applying the correct refunds
ChartBusters LTD June 2000 – September 2010
Store Assistant 2000-2005
• Evolved in the day to day operations of the store.
• Dealing with complaints.
• Responsible to general upkeep and overall appearance of the premises.
• Maintaining stock levels and organizing incoming stock
• Dealing with customers on a professional level and ensuring customer satisfaction to the highest level.
Manager 2005-2010
• Management of all day to day activities both within the store and administration responsibilities.
• Responsible for team management and coordination.
• Close communication with corporate office, dealing with day to day operations.
• Working with and compiling spreadsheets and reports, ensuring that all appropriate information is distributed
among all relevant departments.
• Responsible for timesheet management including vacation time and payroll, ensuring that all department
heads had correct and accurate information.
• Facilitate recruitment of individuals.
• Working closely with department’s coordination and communication to ensure that all goals and deadlines are
met.
• Dealing with incoming and outgoing deliveries.
• Monitoring all activity ensuring all individuals and departments run smoothly.
• Dealing with large amounts of cash and tracking all payments in and out.
• Scheduling important meetings and arranging interviews.
• Working closely with departments and individuals with problem solving and ensuring that all problems are
dealt with in a timely manner.
• Compiling memos and notifications.
• Tracking the progress of staff to ensure they are meeting goals and deadlines, correcting faults if progress is
slow.
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3. John 086. 358. 2045
EDUCATION
Bachelor of Arts, Honours (BA Hons) Politics and Sociology
2008- 2012
Foreign policy, philosophy, communication, classical and modern sociology, research management and both qualitative and quan-
titative analysis.
Diploma, St. John’s College. Film and Video Production, 2001-2004
Sound recording and editing, Camera operator, lighting technician, production.
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PROFESSIONAL DEVELOPMENT & KNOWLEDGE BASE
Both Mac and PC proficient, 50 wpm
Microsoft office, Excel, Outlook and iwork
Knowledge of Final cut pro
Excellent communication skills, written and verbal
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INTERESTS
Cinema, Reading, Current Affairs, Cycling, Travel, and Writing.
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REFERENCES
Available upon request