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  1. 1. Marcus Anthony Jay Baker 1032 Cherokee Road Apt. F Portsmouth, VA 23704 757-230-8330 Objective My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Professional Skills  Excellent communication and teamwork skills  Strong analytical and critical skills  Typing Speed; 60wpm  Knowledge of grammar, spelling, business English and math skills  Ability to operate common office machines, such as calculators, computers and telephone. Professional Experience Portsmouth Public Schools Guidance Clerk, Cradock Middle School (2014- Present)  Assist students and parents with initial registration and/or withdrawal procedures.  Schedule appointments for the guidance counselor.  Maintain an accurate log of students that consult with the guidance counselor.  Assist other student service workers with obtaining student information and maintenance of the information in cumulative records.  Maintain student records  Letters and correspondence/mass mailings  Perform other duties as assigned by immediate supervisor.  Log entries for students who have had disciplinary action.  Prepare placement packages for students needing alternative placement. Tidewater Community College Student Activities-Portsmouth, VA Office assistant, Student Government Association President, 2011-2014 • Assisted with phases of orientation program. • Managed 20-30 students to assist with student engagement • Coordinated with student leaders. • Assisted students in all clubs with organization, budgeting, and planning. • Participated in concert committees.
  2. 2.  Performed basic office duties.  Records management, data management, drafting and editing short office memos Upward Bound Program- Portsmouth, VA Counseling, Mentoring, Office assistance, 2012  Tutored high school students in Math, Science, English, and History.  Provided mentoring for students struggling with academics and/or the transition to different levels of education.  Created workshops for high school students discussing various topics such as professionalism, etiquette, preparing for college, family planning, and other topics related to life after graduation.  Performed basic office duties.  Records management, data management, drafting and editing short office memos Wolfe Contractors- VA Beach, VA Apprentice, 2010-2012  Served as an HVAC installation apprentice.  Installed and uninstalled heating and cooling systems.  Excelled in customer service while maintaining account database.  Managed a high-volume workload within a deadline-driven environment. TJ Maxx- Chesapeake, VA Customer Service Manager, 2004-2008  Managed customer service issues to ensure pleased customers and repeat business.  Received and accounted for merchandise.  Assisted with new employee training including store policies, services, and register operations  Performed a wide range of warehousing activities, including receiving, processing, storing, and shipping various types of materials.  Inspected and processed incoming shipments.  Completed and managed shipping and receiving reports.  Recorded types and quantities of items during inventories. Technology Operating Systems: Mac OS, Windows 2000, Windows XP, Windows 2007-2010, Linux Software: Peachtree Accounting, Microsoft Office 2007-2010 ,Microsoft Word, Excel, Power point, Internet, Outlook. Education TIDEWATER COMMUNITY COLLEGE- Portsmouth, VA Associate in Science, expected 2014
  3. 3. Major: Social Sciences CHURCHLAND HIGH SCHOOL- Portsmouth, VA Diploma, 2005 References available upon request