1. Lacey Francis
12 Barberry St.  Hooksett, NH 03106  (603) 858-9158  lfrancis0729@gmail.com
Education
NEW HAMPSHIRE TECHNICAL INSTITUTE – Concord, NH
Sport Management
Associate in Science, Business Administration with a Concentration in Sports Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY – Manchester, NH
Sport Management (Bachelor of Science – attended 2010-2011)
Non-Profit Experience
CELEBRATION CHURCH – INTERN YEAR SEPT 2014- JUNE 2015
STUDENT MINISTRIES
o Build relationships with students.
o Youth Mentorship
o Prep all Youth services, and any other large scale events.
o Event planning/decor.
o Student interaction at every service, getting students connected with other students.
o Building school clubs.
o Small Group Advisor, communicating with and partnering with student small group leaders.
OUTREACH/ COMMUNITY INVOLVEMENT
o General administrative needs.
o Organize outreach supplies/ordering.
o Event coordinating.
o Participate in community oUTREACH EVENTS.
o Push outreach involveMENT/CREATE EXCITEMENT FROM THE CONGREGATION/ YOUTH
DEPARTMENT.
NINEVEH MINISTRIES JULY 2015- MARCH 2016
EXECUTIVE ASSISTANT/ MINISTRY DIRECTOR
o At Risk Youth Mentor.
o Personal Assistant to Director.
o Assist with ministry Social Media publications and introducing Instagram.
o Advanced planning for teen events held each week such as movie nights, life skill classes and anger
classes.
o Building relationships with teens- interacting with teens at every event building relationships with each
individual present.
o Follow up with teens and volunteers.
o Communicate between Williamson County/Nineveh/Guardians/Mentors and keep all court
documents and mentor reports up to date.
o Gathering and recording data/stats from each event.
o Office operations, process/file paperwork each week and answering phone calls.
o Implementing and improving sponsorship plan for yearly fundraiser.
Professional Sport Management and Customer Service Experience
WORKOUT CLUB & WELLNESS CENTER JULY 2010- MAY 2012
FRONT DESK RECEPTIONIST, SALES
o Front desk operations.
o Maintained all daily incoming calls and administrative needs.
o Membership sales.
o Facility tours.
o Data Entry. Managed files and accounts for health club in an organized manner.
o Member problem solving.

2. MANCHESTER MONARCHS, AHL SEPTEMBER 2010- MAY 2013
PUBLIC RELATIONS INTERN
o Report to Public Relations Manager.
o Basic office/front desk duties on a weekly basis.
o Distribute game day handouts and update all game night information.
o Managed team social media during game, post-game, and during outside events.
o Record time on ice each game.
o Create and disperse all media passes, operate media gate.
o Update all Stats, bio’s and team website.
o Record post-game interviews.
o Write game summary, and other team press releases.
o Attend to Press Box needs.
COMMUNITY RELATIONS INTERN.
o Report to Vice President of Public Affairs.
o Assist Monarchs Care Foundation, and all charity’s events.
o Manage/Update all social media.
o Oversaw all donations.
o Write and distribute donation letters for all charity’s events.
o Distribute all donation items to fans, and other charitable organizations.
o Assist with player and mascot appearances.
NEW HAMPSHIRE SOCCER ASSOCIATION DECEMBER 2012- MAY 2013
INTERN
o Office data entry.
o In charge of getting and building relationships with all sponsorships for Divisional Cup Competition.
o Oversaw all donations for Divisional Cup Competition.
AMERICAN EAGLE OUTFITTER NOVEMBER 2007- AUGUST 2014
SALES ASSOCIATE
o Meet stores daily sales goals and assist customers.
o Lead Cashier.
o Visual detail and marketing.
SALTGRASS STEAKHOUSE JULY 2013- MARCH 2016
SERVER
o Customer service.
o Take, place and deliver orders in a timely manner.
o Quick thinking in a fast pace environment.
HILL COUNTRY ANIMAL HOSPITAL MARCH 2016- PRESENT
CUSTOMER SERVICE SPECIALIST
o Extremely fast pace environment.
o Handling all Front Office operations.
o Data entry, client account management.
o Client Scheduling.
o Patient Check in.
o Problem Solving.
o Animal Care/ Kennel Care.
o Maintained all incoming/outgoing calls, faxes, and emails.
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