NHS e-Referral Service (ERS) Presentation at the Heathcare Efficiency Through Technology Expo 2013

Health Informatics New Zealand

NHS e-Referral Service (ERS) presentation delivered by The Health and Social Care Information Centre (HSCIC) at the Healthcare Efficiency Through Technology (HETT) Expo - Oct 2013.

Introducing the Vision
for an
NHS e-Referral Service
making paperless referrals a reality

The strategic drivers
• Creating a paperless NHS by 2018
• Putting Patients First - The NHS England
business plan for 2013/14 – 2015/16
• The NHS Constitution
• The NHS Mandate
• The New NHS Provider Licence
• Liberating the NHS – ‘no decision about me
without me’
• The 2013/2014 NHS Standard Contract
• Choose and Book Best Practice Guidelines

Why Digital…?
4
Part of every day life
Fast Safe Secure

Take booking a flight - would
you….
Contact a
travel agent
Phone various
airlines
OR
Log onto a
website that
gives you all
the information
in a single
place
Why should healthcare be any different?
5

Choose and Book today
6We want to build on the positives for the future
Processed
over 40
million
referrals
to over 47
thousand
services

The future
How can we build on the successes, learn
from the challenges, and create an NHS
e-Referral Service which supports the
strategic drivers and principles?

NHS e-Referral Service Principles
1
The new NHS e-Referral Service will improve patient outcomes, user
experiences and support the drive to a future paperless NHS referral
system.
2
The new service will build upon the benefits and successes of the
Choose and Book system, acknowledging its failures (both real and
perceived) and lessons learned.
3
There will no longer be a mixed economy of paper and electronic
referrals.
4
The needs of patients and professionals will be foremost in designing
the new service, which will include support for enhanced functionality
and usability.

NHS e-Referral Service –
engagement so far…
During 2012/13, a range of stakeholder engagement
events were held to listen to peoples’ experiences and
aspirations of what an ideal e-referral service might
look like
We have spoken to
 Patients
 Clinical Commissioning Groups (CCGs)
 Referrers (GPs)
 Service Provider organisations

Stakeholder feedback
Patients would like to see
10
Online services
Self referral
Patients
Useful information
Book all appointments
Follow-up
Phone Apps
Alerts and Reminders

Stakeholder feedback
Commissioners would like to see
11
Better reporting
Referral management
support
CCGs
More information

Stakeholder feedback
GPs would like to see
1212
All appointment slots
available
More intuitive
GPs
Seamless integration
Referral templates
Decision aids
Enhanced Advice and
Guidance
Diagnostic services
Outcome and Discharge
information

Stakeholder feedback
Consultants would like to see
1313
Better integration
Improved referral
review
Consultant
Linked appointments
Onward and tertiary
referrals

1414
• Based on what we have heard so
far, a range of digital
representations of typical patient
journeys have been developed for
users to review
• These and further information can
be found on the NHS e-Referral
Service website at:
www.hscic.gov.uk/ers
NHS e-Referral Service – the Vision

How can YOU now get involved?
15
NHS e-Referral Service Vision
– making paperless referrals a reality
• Visit our website and give us
your feedback on the pathway
scenarios
• Support our future workshops
• Contact us on email:
nhs.ers@hscic.gov.uk

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Benefits case study: Diabetes UK Putting Feet First Campaign

HSCIC/ESR Data Quality / Data Standards Road Shows 2015/16

The Health and Social Care Information Centre is hosting a series of road shows jointly with the Electronic Staff Record (ESR) Central Team and Health Education England to highlight developments in NHS workforce information, data standards and data quality. Here are the slides presented at the second event, held at The Priory Rooms, Birmingham on 26th November 2015. Data quality is all about collaborative working with a shared purpose and this is the main driver behind our road shows during 2015/16. Any efforts to improve data quality should have mutual benefits and should provide a platform for discourse between all involved. Collectively we can ensure that the data that is used to inform decisions about the workforce at local, regional and national level is as accurate as possible. Good data quality can't guarantee good decisions are made, but poor data quality will definitely increase the likelihood of poor decisions and poor outcomes. For more information about future events, please contact the team at workforce.dq@hscic.gov.uk

Nicholas Oughtibridge: Code Of Practice For Confidential Information Commissi...

Nicholas Oughtibridge (Principle Author of the Code of Practice for Confidential Information - HSCIC) spoke at the recent "Commissioning in Healthcare show (CiH 2015)". Areas covered include: · The role of the code of practice · What is covered by the Code of Practice on Confidential Information? · The seven steps in the life of a data collection · Sharing confidential information with other people to meet legitimate needs · Plans for revising the Code of Practice on Confidential Information

Julie Henderson and Shaun Rowark (NICE): Commissioning in Healthcare show (Ci...

Julie Henderson (Head of Analytical Services - HSCIC) presented with Shaun Rowark (Technical Analyst, Quality Standards - NICE) at the recent "Commissioning in Healthcare show (CiH 2015) ". Areas covered include: · NICE quality standards: These are concise sets of prioritised statements designed to drive measurable quality improvements within a particular area of health or care. Derived from the best available evidence, they can enable commissioners to be confident that the services they are purchasing are high quality, cost effective and focused on driving up quality. · Real life examples of how quality standards are being used by commissioners, possible barriers to implementation and advice on how to overcome these · Data available from the HSCIC and how to use these to support the commissioning process

Andy Williams: Healthcare Efficiency Through Technology Expo (HETT 2015)

Cleveland Henry: Healthcare Efficiency Through Technology Expo (HETT 2015)

Cleveland Henry (Director of NHS Choices - HSCIC) spoke at the recent "Healthcare Efficiency Through Technology Expo (HETT 2015)". Areas covered include: · How does analysis of NHS Choices usage help us to understand the public’s health and care information needs? · What can web analytics and user feedback tell us about the most popular and useful content? · How does the mass media agenda drive content consumption? · How has the move to ‘mobile’ changed the demand for information? · Where next for online information and transactions?

Measures from the Adult Social Care Outcomes Framework, England - 2014-15

The document summarizes key findings from the 2014-15 Adult Social Care Outcomes Framework annual report. It found that the North East and South East of England had the highest social care-related quality of life scores, while London had the lowest. Overall, 77% of social care service users felt they had control over their daily lives. Several metrics showed declines from 2012-13 to 2014-15, including carer-reported quality of life (from 8.1 to 7.9), carer satisfaction with social services (from 43% to 41%), and the proportion of carers who found it easy to access service information (from 69% to 66%).

HSCIC/ESR Data Quality / Data Standards Road Shows 2015/16

The Health and Social Care Information Centre is hosting a series of road shows jointly with the Electronic Staff Record (ESR) Central Team and Health Education England to highlight developments in NHS workforce information, data standards and data quality. Here are the slides presented at the first event, held at the Royal Marsden NHS Foundation Trust on 1st October 2015. Data quality is all about collaborative working with a shared purpose and this is the main driver behind our road shows during 2015/16. Any efforts to improve data quality should have mutual benefits and should provide a platform for discourse between all involved. Collectively we can ensure that the data that is used to inform decisions about the workforce at local, regional and national level is as accurate as possible. Good data quality can't guarantee good decisions are made, but poor data quality will definitely increase the likelihood of poor decisions and poor outcomes. For more information about future events, please contact the team mailto:workforce.dq@hscic.gov.uk <mailto:workforce.dq@hscic.gov.uk>

Stoptober: infographic of HSCIC statistics on smoking

Focus on the health and care of young people - poster

The document discusses various health metrics and trends among young people in England. It notes that drinking, smoking, and drug use have decreased among secondary school pupils in the last decade. However, fewer children are meeting recommended levels of physical activity. Dental caries remain the most common hospital diagnosis for children aged 5-9. Referral rates for psychological therapies have increased and are twice as high for 15-19 year old female teenagers than males.

Focus on the health and care of young people

Business plan for the Health and Social Care Information Centre 2015 - 2016

The document provides details on the Health and Social Care Information Centre's (HSCIC) business plan for 2015/16. It outlines the HSCIC's role, structure, values, strategy, key achievements in 2014/15, and commitments for 2015/16. The plan aims to support wider health system reform by ensuring data protection, establishing shared standards, implementing national services, supporting organizations to use technology and data, and making better use of health information. The commitments are designed to deliver benefits like improved data access and use, trusted statistics, essential technology infrastructure, and reduced data burdens.

Benefits case study: 'Patient Reported Outcome Measures (PROMs)' outputs