Mr. Zubair Afzaal is a young, motivated professional with over 2 years of experience in customer service, sales, marketing, data entry, social media marketing, and graphics design. He has strong skills in customer service, Microsoft applications, airline reservation systems, marketing, communication, and graphic design. He held several roles involving customer service, sales, travel consulting and call center work between 2013-2016 in Pakistan and the UAE. He is looking to leverage his customer focus, technical skills, and work experience in a new opportunity.

1. Mr. Zubair Afzaal
Zubair.afzaal1@gmail.com
00971557462317
Current Location: Dubai
PROFESSIONAL SYNOPSIS
Young, motivated professional with over 2 years of work experience in customer service, sales and marketing, Data
Entry, Social media marketing, Graphics designing and Customer dealing. Recognized as a top performer consistently
achieving and overshooting performance levels. Leading by example, with great motivation levels. Able to apply a
logical common sense approach to problem solving. Developed interactive business relationships, implemented
customer retention strategies in a competitive marketplace.
KEY SKILLS
- Applied knowledge of Customer Services
- Knowledge in Microsoft applications
- Knowledge of Airline global distribution systems i.e. (Galileo and Sabre)
- Wide knowledge of Management and dealing with customers for marketing purpose.
- Excellent interpersonal skills, Good communication skills
- Capable to do graphic designing and photography projects
EDUCATION
Intermediate Board, Lahore, Pakistan (Mar2015 – Oct2016)
Math, English, Urdu, Punjabi and Social studies
Secondary Board, Lahore, Pakistan (Sep 2008 – Sep2010)
10 GCSE Math, English and computer science
EMPLOYMENT HISTORY
Thamina Wholesales and Retails P.V.T – Customer sales and marketing (Dec 2015 – Oct
2016) Lahore, Pakistan
Job Outline:
- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and
opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totalling purchases; processing checks, cash, and store or other credit
cards.
- Keeps clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
Wadi Adventure L.L.C – Customer service & Photocomposition photographer (Sep 2014 –
Feb 2015) Al Ain, United Arab Emirates
Job Outline:

2. - Dealing with walk in clients, as well as taking their photographs
- Sharing ideas, being creative and generating sales
- Capture photographs with best view, editing and doing composition
- working with clients to discuss the images they require and how they want to use them;
- seeking out appropriate photographic subjects and opportunities;
- working in different locations and in different circumstances to get the right image;
- using an extensive range of technical equipment, including cameras, lenses, lighting and
specialist software;
- arranging still life objects, products, scenes, props and backgrounds;
- Outstanding customer service and satisfying customers need
SAMS Travel Limited and Co – Front desk & Travel Consultant (Jan 2013 - Aug 2014) Lahore,
Pakistan
Job Outline:
- Answering calls and following the leads to generate sale
- Booking tickets, by using GDS
- Adding additional services to a booking like seats and meals
- Dealing with walking clients.
- Hotel Bookings and handling VISA requirements
- Any additional task that would enhance the betterment of the organization
S.P.Z.A Call Center – Call Center and Sales Representative (Oct 2010 - Oct 2013) Lahore,
Pakistan
Job Outline:
- Sales Planning & Reporting
- Answering calls and following the leads to generate sale
- Being up to date with the customers regarding latest promotions
- Maintaining and updating customer database
- Office Administrative issue’s identification and resolution
- Achieving a target to generate revenue for the company
FURTHER ACHIEVEMENTS AND INTERESTS
- Excellent presentation and time management skills
- Committed follower of current technology, marketing sales and customer service
- Fluent in English, Urdu and Punjabi
- Keen sportive interest in Gym, and tennis.
REFERENCE
Available on request