1. Arin Deveci
1
Arin Deveci
17 Bougainville Ave
Bossley Park NSW 2176
Phone: 0456 428 248
Email: arindeveci@gmail.com
Career Objective
Seeking a position where I can adapt all of my skills to build a career that I can enjoy and
succeed at. With an enthusiastic and professional approach to my work, I am a quick
learner, a confident worker, a valuable team member and can also be a great leader with
very strong leadership skills and a strong customer understanding. Reliable and honest, I am
a friendly, social person with the ability to build and nurture strong business relationships
and will succeed in the job that I am doing.
Education
TAFE
Diploma of Events Management
2014
Granville TAFE
Course
RSA (Responsible Service of Alcohol)
2014
Granville TAFE
Senior First Aid Certificate
Completed 2004
College
Professional Selling & Marketing Certificate
Completed 2007
Viking College, Croydon, NSW
Secondary
High School Certificate
Completed 2004
Bossley Park High School, NSW

2. Arin Deveci
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Employment History
TABCORP
Customer Relations Officer March 2016 – Current
 Managing Escalations and Identifying discrepancies;
 Ensuring all security alerts and suspicious activity are reported;
 Assisting clients with queries and educating them about our wagering products;
 Conducting Identification procedures;
 Able to deal with irate, abusive and irate callers;
 Accurately recording details of calls and issues on logging software;
 Taking ownership on all calls and queries answered;
Kmart – Distribution Centre
Despatch Officer (Christmas Casual) November 2015 – January 2016
 Preparing and finalising manifests;
 Loading/Unloading Linfox trucks;
 Replenishing despatch lanes;
 Operating ride-on Pallet-Runner;
 General warehousing work;
 RF Scanning, Creating invoices,
Hollard Financial Services - CHOOSI
Sales Representative January 2015 – October 2015
 Live-chat queries and sales
 Call centre environment
 Analysing clients individual needs;
 Comparing funds and policies;
 Negotiating, quoting and finalising fees;
 High volume of inbound & outbound calls;
 Cross-Selling;
 Payment options, general enquiries, customer complaints and feedback, policy
activations and cancellations;
 Maintaining a client database and creating client files;
 Actively use a diary for appointments and scheduling appointments
 Liaising between fund(s) and client
 Conduct administrative tasks, attend regular compliance training and colleague feedback
sessions
Achievements:
Continuously performing as a Top 4 Seller between January-August hitting between 82%-
206% of KPI’s.

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CHRISCO Hampers
Sales Representative (Seasonal Contract) October 2013 – April 2014
 Call centre environment;
 Training new staff on outbound calls;
 High volume of inbound & outbound calls;
 Payment options, general enquiries, customer complaints and feedback, delivery issues,
missing or faulty product actions;
 Cold calls, calls to existing customers and dormant customers;
 Taking orders, upselling products, finalising orders;
 Conduct administrative tasks, liaise with customers.
Achievements:
Top Seller for Pre-Christmas Campaigns in Outbound Team 2013/14
HARTS Optical Couriers and National Optical Distribution
Owner Driver & Logistics Specialist July 2009 – November 2013
 Set daily courier run / deliveries;
 Liaise with customers and maintain relationships;
 Load and unload vans and trucks;
 Pick, pack and sort freight;
 Use of AAE Freight Management System;
 Data entry and logistics, tracking and searching;
 Customer service;
 Packing and distribution;
 Dispatch and receiving;
 Warehouse maintenance.
Prestige Valet Parking & Carwash December 2007 – May 2010
Site Supervisor
 High volume of customers;
 Build rapport and maintain good relationships;
 Personally handle all complaints and feedback;
 Payslips, rosters and money handling;
 Stock management;
 Valet parking (manual and automatic);
 Promote all current and newly offered services;
 Quality control of service, regular checks;
 Ensure staff are working productively and are happy.

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STFO Trading January 2007 – December 2008
Territory Manager / Sales Trainer
 Generating leads;
 Planning daily/weekly areas of target for sales agents;
 Assuring quality of sales;
 Reporting to Sales Manager;
 Recruiting and interview processes;
 Product and sales training;
 Money handling;
 Daily stock management;
 Warehouse and vehicle maintenance;
 Organising and conducting team meetings;
 Complaints and Customer relations.
CPM – American Express Campaign January 2005 – September 2006
Appointment Setter / Customer Service Officer
 Call centre environment;
 Cold calling to businesses;
 Appointment setting;
 Data entry;
Achievements:
Top 3 Appointment Setter for 13 months
Volunteering Activities
Liverpool City Council – Liverpool Night Markets August 2014 – November 2014
Event Volunteer
‘Bump-in’ and setup duties include:
 Ensuring each stall is setup as is on plans;
 Ushering stall holders to their stall and assisting in setup;
 Check-in for security, staff, stallholders and all registered guests;
 Displaying all necessary signage within and around the event;
 Assisting in general enquiries.
Flowers in Motion 10-12th November 2014
Event Volunteer
 Usher guests and VIPs inside venue to their seats;
 Ensuring each stall is setup as is on plans;
 Displaying all necessary signage within and around the event;
 Assisting in general enquiries;

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 Backstage model management which included organising and arranging models in order,
and also sending them on stage on their cue;
 Bump-out duties which included cleaning out the hall of chairs, stages, theming, props
and rubbish.
GlowbyBecca Product Launch – Watsons Bay October 2014 – December 2014
Event Volunteer
 Generate leads for sponsorship and cross-marketing opportunities;
 Writing complex documents – sponsorship proposals, cross-marketing proposals, emails,
letters and sponsor agreements;
 Appointment setting and sales calls to industry professionals to attend GlowbyBecca
Product Launch;
 Registration duties and VIP usher;
 Theming venue;
 Follow up with clients and sponsors;
 Organise and conduct team meetings.
Achievements
 Played State League Soccer for Fairfield City Lions for 4 years;
 Taught English throughout travels in Europe;
 Coach of Fairfield City All-Age Women’s Soccer team for 2 years.
Extra-curricular Activities and Interests
Sporting
 Avid soccer player. Played for Wetherill Park Westerners and Fairfield City Lions;
 Recreationally enjoy playing basketball and swimming.
Travel
 Backpacked solo across Europe for 4 months in 2013;
 Have visited 10 countries.
Referees
Ms Vikatolia Telefoni
Team Leader
CHRISCO Hampers
Phone: 1800 144 662
Mobile: 0411 432 798
Mr Bob Tekin
Owner
Prestige Valet Parking & Carwash
Phone: (02) 47323887
Mobile: 0418 476 999

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Mr Ben D’Agostino
Supervisor
HARTS Optical Couriers and National Optical Distribution
Phone: (02) 9748 7788
Mobile: 0407 777 287
Mr Scott Morrison
Choosi Manager
Hollard Financial Services
Phone: 0435 950 246
Mr Samantha Giampietro
Team Leader
TABCORP
Phone: 131 802
Mobile: 0410 711 013