Sudip Banik is seeking a challenging role that leverages his 6 years of experience in network engineering and troubleshooting solutions. He has expertise in Avaya systems including media gateways, communication managers, and various circuit packs. He is proficient in capacities like designing solutions, configuration, administration, firmware upgrades, and troubleshooting issues. Banik aims to add value through his skills and learning ability.
This document provides a summary and skills profile for a project manager with 9+ years of experience leading technology implementation projects for companies like Avaya, Nortel, Aspect, and Juniper. It outlines experience managing projects involving voice technologies, call center solutions, and unified communications. Specific skills and responsibilities listed include project management, vendor management, troubleshooting, documentation, and customer communication. Examples of projects implemented include Avaya call management systems, Aspect dialers, and data center infrastructure projects.
Mahesh Kumar Khatana is an IT professional with over 10 years of experience in roles such as IT Manager, Network Administrator, and System Administrator. He has expertise in managing Windows server environments, Active Directory, firewalls, databases, and other technologies. Currently he works as the IT Manager at The Khyber Himalayan Resort & Spa in Gulmarg, where he leads a team of 4 and oversees all IT and telecommunications services.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
This document provides an overview of a summer project at Samsung's contact center. It discusses the author's acknowledgements and thanks to those who helped with the project. It then provides details on call center architecture, types of call center software including Automatic Call Distribution (ACD) and Computer Telephony Integration (CTI). Specifics are given on Avaya's call management system and call flow, as well as their voice solutions, Definity systems, and port network concepts.
This document provides an overview of a company that offers various IT services including product development, quality assurance, network management, and more. It lists the company's locations and workforce size. It also summarizes the company's capabilities across multiple domains including telecom, datacom, mobile VAS, eGovernance, and more. Various services offered are described at a high level.
This document contains a resume for Murari Kumar Choudhary seeking a position as a technical support engineer. It lists his contact information and over 5 years of relevant experience in roles supporting data center operations, server and network maintenance, desktop support, and troubleshooting various software and hardware issues. It also provides details of his technical skills and qualifications, including various networking, operating system, software, and IT certification.
Professional Summary:
6 years of experience in Telecom industry.
Excellent communication and interpersonal skills. Highly motivated with strong commitment to quality and customer service
Specialties: Telecom Testing,,SS7/SIGTRAN,Diameter/PCRF,GSM/GPRS,CAMEL(IN),Automation(Shell & AWK), Nagios tool,Linux,
Giridharan has over 6 years of experience in IT networking. He has worked as a network engineer for several companies supporting their Cisco router, switch, and firewall infrastructure. He is proficient in technologies like Cisco IOS, OSPF, BGP, firewall configuration, and network monitoring tools. His experience includes roles providing escalation support and managing networks for clients such as Vodafone, IBM, and banks.
This document provides a summary and skills profile for a project manager with 9+ years of experience leading technology implementation projects for companies like Avaya, Nortel, Aspect, and Juniper. It outlines experience managing projects involving voice technologies, call center solutions, and unified communications. Specific skills and responsibilities listed include project management, vendor management, troubleshooting, documentation, and customer communication. Examples of projects implemented include Avaya call management systems, Aspect dialers, and data center infrastructure projects.
Mahesh Kumar Khatana is an IT professional with over 10 years of experience in roles such as IT Manager, Network Administrator, and System Administrator. He has expertise in managing Windows server environments, Active Directory, firewalls, databases, and other technologies. Currently he works as the IT Manager at The Khyber Himalayan Resort & Spa in Gulmarg, where he leads a team of 4 and oversees all IT and telecommunications services.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
This document provides an overview of a summer project at Samsung's contact center. It discusses the author's acknowledgements and thanks to those who helped with the project. It then provides details on call center architecture, types of call center software including Automatic Call Distribution (ACD) and Computer Telephony Integration (CTI). Specifics are given on Avaya's call management system and call flow, as well as their voice solutions, Definity systems, and port network concepts.
This document provides an overview of a company that offers various IT services including product development, quality assurance, network management, and more. It lists the company's locations and workforce size. It also summarizes the company's capabilities across multiple domains including telecom, datacom, mobile VAS, eGovernance, and more. Various services offered are described at a high level.
This document contains a resume for Murari Kumar Choudhary seeking a position as a technical support engineer. It lists his contact information and over 5 years of relevant experience in roles supporting data center operations, server and network maintenance, desktop support, and troubleshooting various software and hardware issues. It also provides details of his technical skills and qualifications, including various networking, operating system, software, and IT certification.
Professional Summary:
6 years of experience in Telecom industry.
Excellent communication and interpersonal skills. Highly motivated with strong commitment to quality and customer service
Specialties: Telecom Testing,,SS7/SIGTRAN,Diameter/PCRF,GSM/GPRS,CAMEL(IN),Automation(Shell & AWK), Nagios tool,Linux,
Giridharan has over 6 years of experience in IT networking. He has worked as a network engineer for several companies supporting their Cisco router, switch, and firewall infrastructure. He is proficient in technologies like Cisco IOS, OSPF, BGP, firewall configuration, and network monitoring tools. His experience includes roles providing escalation support and managing networks for clients such as Vodafone, IBM, and banks.
Fibersat Network provides turnkey telecommunication solutions including fiber optic infrastructure, microwave radio links, networking, and technical support services. They have a professional team with over 30 years of experience delivering projects for clients such as Petronas, Shell, and Sarawak Energy. Fibersat aims to be a leading telecom company in Sarawak and beyond by ensuring high quality standards and optimizing solutions to meet customer needs and expectations.
This document contains a resume for Pravin Naidu. It summarizes his objective of seeking a challenging position in IT, lists his qualifications such as project management and networking skills, and details his work experience including roles at Manipal Health Enterprise Private Limited where he designed and implemented IT infrastructure projects. It also provides information on his education and technical skills.
This document contains a summary of Santosh K L's contact information, work experience, skills, and qualifications. Some key details include:
- Over 6 years of experience in technical services, process management, team management, and client servicing roles.
- Most recent role as a Technical Services Engineer at Curvature Singapore supporting Cisco products such as switches, routers, and firewalls.
- Previous experience as a Senior Network Engineer at Dimension Data Bangalore supporting firewall and security products from Checkpoint, Palo Alto, Cisco, and others.
- Skilled in network security, routing, switching, firewall configuration and troubleshooting, and team leadership.
Shruthi Sharma is a QA Engineer with over 5 years of experience testing Cisco's Unified Communications products. She has extensive experience installing, configuring, and upgrading Cisco UC products like CUCM, UCCE, CUP, and MediaSense in virtualized environments. She has also developed environments using the Host Collaboration Solution and tested call flows, features, and functionalities. She holds an MBA in project management and BCA and has worked on projects testing CUIC and the Golden Bridge Hosted Collaboration Solution.
An ambitious Networks, Systems, Cloud & Virtualization Solution Architect with more than 9 years of experience, having in-depth exposure of Plan, Design, Implement, commission and managing the CISCO, HP, FORTINET, SONICWALL, HUAWEI, JUNIPER ETC. convergence networks with state of art Routing & Switching, Security, Voice, Wireless technologies, Microsoft enterprise platforms and multi-tenancy cloud computing infrastructure with IT management & technical documentation skills. Willing to relocate & travel worldwide.
The document provides an overview of the Avaya Session Border Controller for Enterprise (ASBCE). It discusses what a session border controller is and where the ASBCE fits within the Avaya Aura architecture. The document also explains why organizations use SBCs and how they differ from traditional firewalls. It then covers key features of the ASBCE like reliability, scale, security functions and service provider interoperability.
Abdul Haseeb Saber is seeking a challenging position utilizing over 11 years of experience in data centers, LAN, WAN, wireless networks, and security. He has a Bachelor of Science degree and professional certifications including CCNP, MCSE, and CCNA Security. His experience includes designing, implementing, and managing networks, firewalls, VPNs, and wireless networks. Currently he works as a Network Support Engineer at King Khalid Eye Specialist Hospital in Riyadh, Saudi Arabia.
Odeb P. Allen has over 12 years of experience in network configuration, security design, and technical support. He has extensive experience with Cisco routers, switches, firewalls, and other networking equipment. He currently works as a Lead Network Engineer, where he is responsible for monitoring, troubleshooting, and problem resolution for a large enterprise network.
G.R.NARENDRA has over 7 years of experience in network management, IT project management, and service delivery. He currently works as an Associate Manager at HCL Technologies, where he manages a team that handles network incident calls. Prior to this, he held several roles in network engineering at companies like Hewlett Packard and Aircel Business Solutions, where he was responsible for tasks like troubleshooting connectivity issues, managing network changes, and monitoring networks. He has technical expertise in areas like routing, switching, firewalls, and network protocols.
Avaya Aura® Communication Manager Greater than 5 Nines AvailabilityAvaya Inc.
A vital component of Avaya Aura® is Communication Manager (AACM), an industry best-in-class redundant server solution that takes into consideration the available uptime today’s businesses demand. This is accomplished by utilizing the high availability standard of nines percentage approach, for AACM the availability is “Greater than 5 Nines” or 99.999%+.
Shreyas is a senior software engineer with over 8 years of experience in IT, support, development, and programming. He has extensive experience with technologies like LAMP, Asterisk, Kamailio, OpenSIP, and Cisco CUCM. He is skilled in programming languages like Perl and Shell/Bash and operating systems like Centos, Fedora, Redhat, and Debian.
Carlos Morales has 19 years of experience in information technology and telecommunications. He has extensive experience managing networks and network operations centers, including experience supervising teams of up to 45 people. His background includes experience with technologies like Cisco, Alcatel, Huawei, Windows, Linux, and network management software.
Avaya offers communication solutions that can achieve better than five nines (99.999%) availability for enterprises of all sizes. For midsize enterprises up to 450 endpoints, a single site solution using an S8300 server with S8300 LSP provides over five nines availability. For midsize enterprises up to 2,400 endpoints, an S8800 server with S8800 LSP and clustered gateways provides over five nines availability. Avaya ensures high availability through features like redundant servers and network links, connection-preserving failover, and PSTN fallback capabilities. Avaya's reliable software design and extensive field data allow it to accurately predict system availability.
Olatunde Olumide has over 4 years of experience in telecommunications technologies including installation of Avaya call center and IP telephony solutions. He is skilled in proactive identification and resolution of critical Avaya and network issues. Olatunde is seeking a position that utilizes his expertise in project implementation, administration, support, and pre-sales and post-sales activities for Avaya solutions. He has comprehensive knowledge of Avaya hardware, software, and networking.
This document contains a summary of Samer Sammour's professional experience and qualifications. It lists his certifications and education, as well as his experience in roles such as Juniper Networks Advanced Services/Resident Engineer Manager, Technical Operations Manager, Network Engineer, and IP Backbone Engineer. The summary highlights his expertise in areas such as broadband and routing networks, MPLS, VPNs, routing protocols, firewalls, and voice over IP systems.
This document is a resume for Saiful Islam, an engineer with over 8 years of experience working with Cisco unified communications technology. It lists his certifications which include CCIE Collaboration, CCVP, CCNP-Voice, and CCNA-R&S. His experience includes designing, installing, and maintaining Cisco call manager, voice gateways, video conferencing equipment, and IP phones for various companies in the UAE such as Emirates, Rotana Hotels, and the Ministry of Health.
This deck covers the value of using Cisco Prime Collaboration to manage your collaboration environment. Discover new ways of provisioning, reporting and troubleshooting through the single-pane-of-glass that is Cisco Prime Collaboration. For more information please visit our website: http://www.cisco.com/ca/
The document provides an overview of Avaya Aura 6.x, including its architecture and key components. Avaya Aura is a next generation communications solution designed to facilitate collaboration across networks through integration, scalability, and simplified management. It supports SIP-based communications, unified communications, and user-defined experiences. The architecture includes applications, connection, and access layers, and major components are Communication Manager, Session Manager, media gateways, and endpoints.
Farooq Razzaque is a network professional with over 12 years of experience in networking roles. He has extensive experience implementing, managing, and troubleshooting large enterprise networks using technologies such as routing, switching, security, load balancing, and wireless. He is seeking a new opportunity to apply his skills and help organizations grow their networks.
This document is a curriculum vitae for Abhijit Das that summarizes his professional experience and technical skills. He has over 11 years of experience in IT, including 6 years as a network and security administrator. Currently he works as a network administrator at Bhushan Power and Steel Limited, where he is responsible for managing their network infrastructure including switches, routers, firewalls, and other devices.
Rakesh Roshan is seeking a challenging position that utilizes his 5.8 years of experience in Avaya voice products and systems. He has extensive skills in configuring and troubleshooting Avaya servers, media gateways, call management systems, and voice mail systems. He is Avaya certified and has implemented several business phone system projects. Rakesh is looking for an opportunity that offers progressive responsibility and rewards performance.
Abhishek Ranjan has over 10 years of experience working in telecom engineering roles for Nokia Networks. He has extensive experience configuring, testing, and troubleshooting various telecom network nodes including MSC, MSS, HLR, SGSN, and STP. Currently he is responsible for the operations and maintenance of over 55 core network nodes and the testing and troubleshooting of national and international roaming activities.
Fibersat Network provides turnkey telecommunication solutions including fiber optic infrastructure, microwave radio links, networking, and technical support services. They have a professional team with over 30 years of experience delivering projects for clients such as Petronas, Shell, and Sarawak Energy. Fibersat aims to be a leading telecom company in Sarawak and beyond by ensuring high quality standards and optimizing solutions to meet customer needs and expectations.
This document contains a resume for Pravin Naidu. It summarizes his objective of seeking a challenging position in IT, lists his qualifications such as project management and networking skills, and details his work experience including roles at Manipal Health Enterprise Private Limited where he designed and implemented IT infrastructure projects. It also provides information on his education and technical skills.
This document contains a summary of Santosh K L's contact information, work experience, skills, and qualifications. Some key details include:
- Over 6 years of experience in technical services, process management, team management, and client servicing roles.
- Most recent role as a Technical Services Engineer at Curvature Singapore supporting Cisco products such as switches, routers, and firewalls.
- Previous experience as a Senior Network Engineer at Dimension Data Bangalore supporting firewall and security products from Checkpoint, Palo Alto, Cisco, and others.
- Skilled in network security, routing, switching, firewall configuration and troubleshooting, and team leadership.
Shruthi Sharma is a QA Engineer with over 5 years of experience testing Cisco's Unified Communications products. She has extensive experience installing, configuring, and upgrading Cisco UC products like CUCM, UCCE, CUP, and MediaSense in virtualized environments. She has also developed environments using the Host Collaboration Solution and tested call flows, features, and functionalities. She holds an MBA in project management and BCA and has worked on projects testing CUIC and the Golden Bridge Hosted Collaboration Solution.
An ambitious Networks, Systems, Cloud & Virtualization Solution Architect with more than 9 years of experience, having in-depth exposure of Plan, Design, Implement, commission and managing the CISCO, HP, FORTINET, SONICWALL, HUAWEI, JUNIPER ETC. convergence networks with state of art Routing & Switching, Security, Voice, Wireless technologies, Microsoft enterprise platforms and multi-tenancy cloud computing infrastructure with IT management & technical documentation skills. Willing to relocate & travel worldwide.
The document provides an overview of the Avaya Session Border Controller for Enterprise (ASBCE). It discusses what a session border controller is and where the ASBCE fits within the Avaya Aura architecture. The document also explains why organizations use SBCs and how they differ from traditional firewalls. It then covers key features of the ASBCE like reliability, scale, security functions and service provider interoperability.
Abdul Haseeb Saber is seeking a challenging position utilizing over 11 years of experience in data centers, LAN, WAN, wireless networks, and security. He has a Bachelor of Science degree and professional certifications including CCNP, MCSE, and CCNA Security. His experience includes designing, implementing, and managing networks, firewalls, VPNs, and wireless networks. Currently he works as a Network Support Engineer at King Khalid Eye Specialist Hospital in Riyadh, Saudi Arabia.
Odeb P. Allen has over 12 years of experience in network configuration, security design, and technical support. He has extensive experience with Cisco routers, switches, firewalls, and other networking equipment. He currently works as a Lead Network Engineer, where he is responsible for monitoring, troubleshooting, and problem resolution for a large enterprise network.
G.R.NARENDRA has over 7 years of experience in network management, IT project management, and service delivery. He currently works as an Associate Manager at HCL Technologies, where he manages a team that handles network incident calls. Prior to this, he held several roles in network engineering at companies like Hewlett Packard and Aircel Business Solutions, where he was responsible for tasks like troubleshooting connectivity issues, managing network changes, and monitoring networks. He has technical expertise in areas like routing, switching, firewalls, and network protocols.
Avaya Aura® Communication Manager Greater than 5 Nines AvailabilityAvaya Inc.
A vital component of Avaya Aura® is Communication Manager (AACM), an industry best-in-class redundant server solution that takes into consideration the available uptime today’s businesses demand. This is accomplished by utilizing the high availability standard of nines percentage approach, for AACM the availability is “Greater than 5 Nines” or 99.999%+.
Shreyas is a senior software engineer with over 8 years of experience in IT, support, development, and programming. He has extensive experience with technologies like LAMP, Asterisk, Kamailio, OpenSIP, and Cisco CUCM. He is skilled in programming languages like Perl and Shell/Bash and operating systems like Centos, Fedora, Redhat, and Debian.
Carlos Morales has 19 years of experience in information technology and telecommunications. He has extensive experience managing networks and network operations centers, including experience supervising teams of up to 45 people. His background includes experience with technologies like Cisco, Alcatel, Huawei, Windows, Linux, and network management software.
Avaya offers communication solutions that can achieve better than five nines (99.999%) availability for enterprises of all sizes. For midsize enterprises up to 450 endpoints, a single site solution using an S8300 server with S8300 LSP provides over five nines availability. For midsize enterprises up to 2,400 endpoints, an S8800 server with S8800 LSP and clustered gateways provides over five nines availability. Avaya ensures high availability through features like redundant servers and network links, connection-preserving failover, and PSTN fallback capabilities. Avaya's reliable software design and extensive field data allow it to accurately predict system availability.
Olatunde Olumide has over 4 years of experience in telecommunications technologies including installation of Avaya call center and IP telephony solutions. He is skilled in proactive identification and resolution of critical Avaya and network issues. Olatunde is seeking a position that utilizes his expertise in project implementation, administration, support, and pre-sales and post-sales activities for Avaya solutions. He has comprehensive knowledge of Avaya hardware, software, and networking.
This document contains a summary of Samer Sammour's professional experience and qualifications. It lists his certifications and education, as well as his experience in roles such as Juniper Networks Advanced Services/Resident Engineer Manager, Technical Operations Manager, Network Engineer, and IP Backbone Engineer. The summary highlights his expertise in areas such as broadband and routing networks, MPLS, VPNs, routing protocols, firewalls, and voice over IP systems.
This document is a resume for Saiful Islam, an engineer with over 8 years of experience working with Cisco unified communications technology. It lists his certifications which include CCIE Collaboration, CCVP, CCNP-Voice, and CCNA-R&S. His experience includes designing, installing, and maintaining Cisco call manager, voice gateways, video conferencing equipment, and IP phones for various companies in the UAE such as Emirates, Rotana Hotels, and the Ministry of Health.
This deck covers the value of using Cisco Prime Collaboration to manage your collaboration environment. Discover new ways of provisioning, reporting and troubleshooting through the single-pane-of-glass that is Cisco Prime Collaboration. For more information please visit our website: http://www.cisco.com/ca/
The document provides an overview of Avaya Aura 6.x, including its architecture and key components. Avaya Aura is a next generation communications solution designed to facilitate collaboration across networks through integration, scalability, and simplified management. It supports SIP-based communications, unified communications, and user-defined experiences. The architecture includes applications, connection, and access layers, and major components are Communication Manager, Session Manager, media gateways, and endpoints.
Farooq Razzaque is a network professional with over 12 years of experience in networking roles. He has extensive experience implementing, managing, and troubleshooting large enterprise networks using technologies such as routing, switching, security, load balancing, and wireless. He is seeking a new opportunity to apply his skills and help organizations grow their networks.
This document is a curriculum vitae for Abhijit Das that summarizes his professional experience and technical skills. He has over 11 years of experience in IT, including 6 years as a network and security administrator. Currently he works as a network administrator at Bhushan Power and Steel Limited, where he is responsible for managing their network infrastructure including switches, routers, firewalls, and other devices.
Rakesh Roshan is seeking a challenging position that utilizes his 5.8 years of experience in Avaya voice products and systems. He has extensive skills in configuring and troubleshooting Avaya servers, media gateways, call management systems, and voice mail systems. He is Avaya certified and has implemented several business phone system projects. Rakesh is looking for an opportunity that offers progressive responsibility and rewards performance.
Abhishek Ranjan has over 10 years of experience working in telecom engineering roles for Nokia Networks. He has extensive experience configuring, testing, and troubleshooting various telecom network nodes including MSC, MSS, HLR, SGSN, and STP. Currently he is responsible for the operations and maintenance of over 55 core network nodes and the testing and troubleshooting of national and international roaming activities.
This document contains a summary and details of Ansar Muhammed's work experience and qualifications. He has over 4 years of experience in IT, VSAT, and broadcasting infrastructure design, planning, and implementation. Currently he works as a Network Technician at Etisalat Earth Station in Dubai, where his responsibilities include monitoring and troubleshooting VSAT sites, installing new VSAT systems, and configuring networking equipment. He has professional certifications from Cisco and training in networking technologies.
Mohammed Haneef is a CCNA-certified network engineer with over 4 years of experience in networking, security, voice engineering, and IT support. He is currently working as a network engineer in Riyadh, Saudi Arabia, where he configures and troubleshoots routers, switches, firewalls, and servers. Previously, he worked as a voice and network engineer and an integrated application support specialist in India.
Vijay Kumar Mishra is seeking an I.T. position that allows him to develop his computer, voice infrastructure, and networking skills. He has over 11 years of experience working with NICE call recording solutions including configurations, installations, troubleshooting, and managing NICE servers, loggers, and other components. He is proficient in technical skills like NICE Perform, Avaya servers, VOIP, troubleshooting alarms, and more.
Mohammed Thayyib V.A has 5 years of experience in network administration including voice, data, and security networks. He has expertise in Cisco Unified Communications Manager, gateways, and call manager servers. His experience includes network monitoring, troubleshooting, problem solving, and ensuring high customer satisfaction. He is seeking a challenging position that allows him to continue developing his technical skills.
Ravinder Kumar Sharma has over 18 years of experience in pre-sales, project management, and technical support roles in the ICT industry. He has expertise in Alcatel-Lucent voice and data solutions, Genesys contact center platforms, Microsoft Lync/Skype, VMware virtualization, and Redline wireless backhaul solutions. Recent projects include large contact center deployments for telecom companies in Yemen. He is pursuing additional certifications to expand his skills in new technologies.
This document contains a summary of an individual's qualifications and work experience in IT support. It includes over 4 years of experience providing internal IT support, troubleshooting issues, and ensuring customer satisfaction. Their experience includes maintaining active directories, managing user accounts, password resets, installing operating systems, and addressing hardware and software issues for clients.
This document contains the resume of Dhananjay S Taware. He has over 9 years of experience working with Avaya technologies, including implementations, configurations, administration and troubleshooting of Avaya TDM and VoIP infrastructure for SME and enterprise solutions. He is looking for a career opportunity where he can utilize his knowledge and experience. His resume lists his objectives, personal skills, work experience, education qualifications, certifications, trainings, technical skills and personal details.
- The document is a curriculum vitae that outlines the professional experience and qualifications of Chetan Zambare.
- It details over 5 years of experience implementing and administering Cisco VOIP networks including Cisco CUCM and Cisco CME, as well as experience with Avaya and Nortel communication solutions.
- Recent roles include a lead role at Hewlett Packard Enterprise providing technical support and presales support for Cisco UC products, and previous roles include senior network engineer and senior engineer positions implementing voice solutions.
Energetic, results-driven IT professional with a decade of experience in system administration, hardware and software troubleshooting and network management for the federal government and private sector. Professional, detail-orientated Network Administrator motivated to drive projects from start to finish as part of a dynamic team. Track record of listening and responding to customers’ needs and concerns. Possess active security clearance. Multilingual: English/ Arabic/Hindi /Urdu.
Hitender Sharma is a senior engineer with over 9 years of experience in the telecom industry. He has extensive experience working with protocols like Diameter, UCIP, SMPP, and SMS gateways. Some of his key skills include Linux administration, network protocols, and telecom software testing. He is currently seeking opportunities to utilize his expertise in protocol integration and testing, product deployment, and operations and maintenance.
These Application Notes describe the configuration steps required for Amtelco Infinity Version 5.50.05 to successfully interoperate with Avaya Communication Manager 5.0 using PRI QSIG.
Information in these Application Notes was obtained through compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.
SVS; Reviewed:
Swarup Kumar Das has over 12 years of experience in information technology with a focus on systems administration and contact center voice technologies including Nice, Avaya, Genesys, Cisco, and Aspect. He has worked extensively on projects integrating these technologies and is experienced in managing projects throughout their lifecycle. Currently he works as a Senior Analyst for BA Continuum India where he is responsible for vendor management, monitoring systems, and leading a technical support team.
Manojkumar R CCNA Collaboration Telepresencemanojkumar r
Manojkumar R is seeking a challenging position as a Network VOIP Engineer where he can continue expanding his skills. He has over 5 years of experience as a Cisco VOIP Engineer where he has configured and troubleshot Cisco Unified Communication Manager, voice gateways, and other VOIP equipment on a large network supporting over 300 sites. He has expertise in protocols like SIP, H.323, SCCP, and technologies like CUCM, voice gateways, Jabber, and telepresence endpoints.
Manojkumar R CCNA Collaboration Telepresencemanojkumar r
Manojkumar R is seeking a challenging technical position as a Network VOIP Engineer. He has over 5 years of experience as a Cisco VOIP Engineer at HCL Infosystems, where he supported a VOIP network of 300 sites across 12 Cisco Unified Communication Manager clusters for the Indian Air Force. His responsibilities included configuring and troubleshooting Cisco VOIP devices, gateways, and call signaling protocols. He has skills in Cisco UC technologies, voice gateways, Jabber, switches, routers, virtualization, and various protocols, operating systems, and applications.
Sagar Nautiyal is a System Analyst with over 7 years of experience in telecommunications. He has extensive skills in Cisco Unified Communications Manager, Unity Connection, MGCP gateways, SIP, H.323, and various Cisco phone models. He has held roles at ATOS and TATA Communications providing support for voice infrastructure, incident and problem management, and troubleshooting issues related to call manager. He aims to contribute to a leading organization through challenges that enhance his skills and help realize his potential.
Parminder Singh has over 8 years of experience in network administration, design, implementation and monitoring. He currently works as a senior network engineer for Oceaneering International Services, where he manages networks for offshore oil rigs and vessels. His responsibilities include managing satellite, wireless and 4G LTE connectivity, video streaming, network monitoring and providing 24/7 support to clients in various regions. He has expertise with Cisco routers, switches, security appliances and wireless controllers.
The candidate seeks a challenging role that allows growth and keeps up with modern trends. They have a Bachelor's degree in Electronics and Telecommunications along with CCNA and CCNP certifications. They have over 7 years of experience as a Network Operations Centre Engineer for a satellite firm in Dubai, where responsibilities include managing client infrastructure using ITIL concepts, monitoring and troubleshooting networking equipment, managing IP addresses, working with Cisco phones and voice protocols, routers, switches, tunneling, routing protocols, LAN/WAN administration, virtualization, and storage technologies. Previous experience includes 1.5 years as a Network Engineer in India working on optical networks, servers, and designing IP schemes. Networking skills include expertise in Cisco routing and
This document is a resume for a professional seeking a position as a senior VoIP engineer. The summary highlights:
- Over 5 years of experience administering, configuring, implementing, and troubleshooting VoIP servers and call center environments using technologies like Asterisk, FreePBX, and Jive Communications.
- Current role involves provisioning IP phones, trunks, extensions and call routing, as well as analyzing call quality, records, and reports.
- Previous roles include senior VoIP engineer roles developing IVRs and routing, and an executive network engineer role supporting VoIP and TDM networks for an ISP.
- Relevant skills and certifications include Cisco CCNA Voice, CCNP
1. Sudip Banik
Anil SuperMarket, House Number- 19-1/2 (opp.Masjid) ,Kalyanpuri Colony,Uppal,Hyderabad-39
Contact: +91 8897219203 / +91 7095181929 / +91 9153024683 ; Email: sudip.jhuma2014@gmail.com
Dear Sir/Ma’am,
I am submittingherewithmyresume foryourperusal andconsiderationforthe positionvacantinyourorganization.
To describe myself inanutshell,Iam systematic,organizedandhardworking;readytotake upany challenge of life
abreastwiththe latesttrendsanda teamplayerwithexcellentcommunicationskills.
Reviewof mycredentialswill indicatethatIam a qualified NetworkEngineerwithan experience ofmore than 6 years
in troubleshooting,testinganddesigningsolutions;currentlyspearheadingas Voice Engineerwith Magna Infotech,on
Avaya India.I am seekingachallengingjobthatwouldsynergizemyskillsandknowledge withthe objectivesof the
organization.
My core competenciesincludetroubleshooting AvayaS8700 mediagateways, recording solutionslike NICE,reporting
solutionslike CMS,ASA, MM, AVP and VOIP.Beinga dedicatedandfocused individual,Iamdeterminedtoaddvalue to
the organizationIworkfor, throughmyexceptional knowledgeandlearningability.
My basicobjective istohone inmyskillsforcomprehensivepersonalitydevelopmentandbe anepitome of trustand
reliabilityinthe corporate world.Myprime goal isto understandprofessionalenvironmentandcapitalize on
opportunities.
I am confidentof makingvisible contributionforthe growthof the organization.I'dappreciate the chance tomeetwith
youin persontodiscussas to howI couldbe a vital part of your organization.
Thankingyou,
Yours sincerely,
SudipBanik
2. Sudip Banik
Plot24, House Number17-49 , BankColony,Uppal,Hyderabad-39
Contact: +91- 7799129123 / 9153024683 ; Email: sudip.banik@live.com
VOICE NETWORK ENGINEER
Seeking challenging assignmentswithan organization of reputeacrosstheindustry
SUMMARY OF SKILLS
Designinga solutionfor new customer.
Capacity Management/ ProblemManagement/ IncidentManagement
Creation/ modification of dial plan as percustomer requirements.
Administeringandconfiguringvarious gateways, G650 or G450 port networks
Administrating& ConfiguringCTI links,Tenant,COR and COS.
ConfiguringSIP,H.323, and ISDN trunks.
Administeringvariouscircuit packs (DS1, Digital card, Analog card, etc.) and IP interfaces(CLAN,Med-Pro,VAL,
IPSI).
Firmware up gradation for various circuit packs. (IPSI, CLAN,Med-Pro,VAL, DS1,etc).
Troubleshootingcall drops, one way audio and other voice quality problems.
Communicationinterface linksconfigurations(MIS, Audix,etc).
Location based ARS / AAR, UNIrouting configuration.
IP Networkingregion/ IP codec setconfiguration.
Integrating withthird party PBX via SIP or TDM.
WritingContact CenterVectors, Configure VDNs.
Configurationon Modular Messaging.
AddingVoice Mails.
TroubleshootingVMissue.
Configurationon CMS. Like addition ofAgents , hunt group, VDN, UserID etc.
Configurationof NICE Perform3.1, 4.1 Interaction Management & VerintV10, V11.
NICE Call Recording.Adding stations,hunt groups, in extensionside,trunkside logger.
ConfiguringTrunk Mapping, Channel mapping,Station mapping inNICE.
TroubleshootingNICErelatedissues.
Agents,Extension,Hunt group addition/ deletioninVerintV11 & V10.
TroubleshootingVerintrecordingrelatedissues.
ImplementedAIM(AgentInitiatedMonitoring) inVerintV11 & ROD (RecordOn Demand) in VerintV10.
CERTIFICATIONS AND TRAININGS
CCNA– CISCOCERTIFIED NETWORKASSOCIATE (CSCO11477195)
CCNAVOICE – TRAINING(15 DAYS)
AVAYATELEPHONY – TRAINING(15 DAYS)
3. PROFESSIONAL EXPERIENCE
Magna InfoTech 04/2015 – Till Date
Sr. Voice Network Engineer
Client: Avaya India, Hyderabad
Designinga solutionfor new customer.
Capacity Management/ ProblemManagement/ IncidentManagement
Creation/ modificationof dial plan as percustomer requirements.
Administeringandconfiguringvarious gateways, G650 or G450 port networks
Administrating& ConfiguringCTI links,Tenant,COR and COS.
ConfiguringSIP,H.323, and ISDN trunks.
Administeringvariouscircuit packs (DS1, Digital card, Analog card, etc.) and IP interfaces(CLAN,Med-Pro,VAL,
IPSI).
Firmware up gradation for various circuit packs. (IPSI, CLAN,Med-Pro,VAL, DS1,etc).
Troubleshootingcall drops, one way audio and other voice quality problems.
Communicationinterface linksconfigurations(MIS, Audix,etc).
Location based ARS / AAR, UNIrouting configuration.
IP Networkingregion/ IP codec setconfiguration.
Integrating withthird party PBX via SIP or TDM.
WritingContact CenterVectors, Configure VDNs.
Configurationon Modular Messaging.
AddingVoice Mails.
TroubleshootingVMissue.
Wipro Infotech 06/2011 – 04/2015
Voice Network Engineer
Project : Genpact India , Hyderabad
SPOC for GENPACTlocations in five regions (USAmerica, Latin America, Europe,Phillipines& Dubai) .
InstallingAvaya CommunicationManager 5.2.1 on Avaya MediaServersS83xx, 87xx and S88XX.
ConfiguringAvaya MediaGateways G650 & G350 with compatible Avaya MediaServers.
ConfiguringMedpro, VAL, Clan,IPSI, DS1 Cards and other Avaya TN Circuit Packs.
ConfiguringPort-NetworkswithG650 Media Gatewaysand Avaya TN Circuit Packs.
Remote Port-Networkadministration withG650 Media Gateways.
UpgradingCM patch versionon MediaServers,installationof license and authenticationfile.
Basic call center administrationwhich includesconfiguringCall FlowVector, VRT, Hunt Groups, AgentIDs,
Coverage Paths, AbbreviatedDialing,Holiday Table,Announcementsetc.
Configuringdomesticand international circuits and definingincomingcall treatments for incomingcalls and public
unknown numbering,COR,Tenant, Auth-Codes,Route Patterns, Partition Route Tables, and ARS& AAR for
outbound calling.
ConfiguringCMfor Syslog& AIM alertsand managing the centralizedAIM & Syslogapplicationserver for Voice
devicesmonitoring.
MonitoringVoice devicesthrough centralizedAIMserversand Nice devicesthroughcentralizedSentinel server.
Performinghealthcheckup, taking manual backup and release management(firmware upgradation of Avaya TN
Circuit Packs and patches up gradation of Media Servers) ofMedia Servers,MediaGateways,Avaya TN Circuit
Packs and EndpointInstruments.
5. EDUCATIONAL CREDENTIALS
B.Sc in 2006
Calcutta University, Kolkata (55%)
Std. 12 , 2003
Habra High School
West Bengal Council of Higher Secondary Education, 49 %
Matriculation, 2001
Habra High School
West Bengal Board of Secondary Education; 73%
Personal Details
Name: Sudip Banik
Father Name: Dilip Banik
Mother Name: Late Krishna Banik
Date of Birth: 24th
October 1985
Hobbies: Listening Music
References: Can be produced on requirement
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true, correct and
complete to the best of my knowledge and belief.
PLACE: Hyderabad
DATE: 20/07/2015 SudipBanik