This document discusses hardware, software, facilities, and support services for lecture capture and video production. It identifies key issues like expenses, sharing resources, and maintenance. It provides recommendations on tools like microphones, cameras, and software for screen recording. It also discusses setting up facilities in offices, classrooms, or dedicated studios. Finally, it outlines support services like operating hours for assistance, training videos, a ticketing system, and locating support staff near shared resources.

2. Hardware, Software, Facilities
and Support Services
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3. Main issues
• Institutional perspective
– Expense / sharing
– Support / maintenance
1. Selection and Provision of Tools
2. Training and Support
3. Maintenance

4. What hardware
• Microphone
• Camera
– webcam, studio, automation
• Second screen
• Pen tablet display /graphics tablet/ Whiteboard
• Visualiser
• Backdrop / green screen

5. Software
• Objective – simple recording
• Screen capture (e.g. Snagit)
• Built into Powerpoint
• Lecture capture system
• Output format:
– Processed / unprocessed

6. Where?
• Office
• Classroom*
• Home
• Booths /Kiosks
• Self-service Studio
• Maintenance
– Immediate
– Preventive
• Support
• Redundancy
• Cost
• Quality

7. Support Services
• 8am – 10pm?
– Integrated into IT / e-Learning support
• On demand “how to videos”
• Ticketing system
– “Canned” responses
• Located near shared
facilities
• Hotline
– Phone
– Video conferencing

8. Thanks for your attention.