Aviation personnel includes pilots, flight attendants, air traffic controllers, airport managers, and ground staff. Their duties involve safely transporting passengers and cargo to destinations, ensuring passenger safety and comfort, coordinating aircraft movements to direct air traffic, overseeing airport operations, and assisting passengers during flights. A variety of equipment is used to service aircraft on the ground, such as tractors, loaders, dollies, and refueling trucks.

1. AVIATION PERSONNEL

2. Aviation personnel means any
individual who carries out a civil
aviation function, including but
not limited to flight crew, aircraft
maintenance workers, air traffic
controllers and employees of an
air carrier or airport;

3. TYPES OF AVIATION PERSONNEL
1. Pilot
Primary duties: Being a pilot is one of
the most lucrative jobs in the aviation
industry. The primary responsibility of a
pilot is the safe transport of passengers
and freight to their respective
destinations.

4. 2. Flight attendant
Primary duties: Airlines hire flight attendants
to serve as the cabin crew. The job requires
ensuring the safety and comfort of passengers
for a smooth flying experience. Flight attendants
are most likely to work in civil aviation through
commercial airlines, but opportunities also exist
on business jets and military aircraft.

5. 4. Air traffic controller
Primary duties: As part of the air traffic
control team, air traffic controllers coordinate
aircraft movements to ensure safety, efficiency
and minimal delay. They manage the landing
and take-off of the aircraft at the airport and
monitor the airborne aircraft using radar and
other visual aids to ensure security. The work
is particularly important in an emergency,
such as a malfunctioning aircraft or
challenging weather conditions, and it is the
responsibility of the air traffic controller to
ensure the safety of the people on board.

6. 5. Airport manager
Primary duties: Airport managers oversee the
day-to-day operations at an airport. They
manage safety, negotiate contracts and leases on
behalf of the airport and ensure that the
management complies with Federal Aviation
Administration (FAA) rules

7. 6. Ground staff
Primary duties: Working in shifts, the ground
staff handles passenger operations such as
transfers, security checks and accessibility.

8. Aircraft ground
handling defines the servicing
of an aircraft while it is on the
ground and (usually) parked at
a terminal gate of an airport.

9. The major categories of ground
handling services are described
below.
1. Cabin Service
2. Catering
3. Ramp Service
4. Passenger Service
5. Field Operation

10. Cabin Service
• The primary aim of this service offering is to
ensure passenger comfort. While cabin cleaning
comprises the bulk of the effort, it also includes
tasks such as replenishing onboard consumables
(soap, tissues, toilet paper, reading materials)
and washable items like pillows and blankets.

11. Catering
Catering includes the unloading of unused food and
drink from the aircraft, and the loading of fresh food
and drink for passengers and crew.
Airline meals are typically delivered in Airline service
trolleys. Empty or trash-filled trolley from the
previous flight are replaced with fresh ones.
Meals are prepared mostly on the ground in order to
minimize the amount of preparation (apart from
chilling or reheating) required in the air.

12. Ramp Service
• Guiding the aircraft into and out of the parking
position (by way of aircraft marshalling),
• Towing with pushback tractors
• Lavatory drainage
• Water cartage (typically non-potable for lavatory
sink use)
• Air conditioning (more common for smaller aircraft)
• Airstart units (for starting engines)
• Luggage handling, usually by means
of beltloaders and baggage carts
• Gate checked luggage, often handled on the tarmac
as passengers disembark

13. • Air cargo handling, usually by means of cargo dollies and
cargo loaders
• Catering trucks
• Refueling, which may be done with a refueling tanker truck or
refueling pumper
• Ground power (so that engines need not be running to provide
aircraft power on the ground)
• Passenger stairs (used instead of an aerobridge or airstairs,
some budget airlines use both to improve turnaround speed)
• Wheelchair lifts, if required
• Hydraulic mules (units that provide hydraulic power to an
aircraft externally)
• Deicing

14. Passenger Service
This includes services inside the airport terminal such
as:
•Providing check-in counter services for the
passengers departing on the customer airlines.
•Providing gate arrival and departure services. The
agents are required to meet a flight on arrival as well
as provide departure services including boarding
passengers and closing the flight.
•Staffing the transfer counters, customer service
counters and airline lounges.

15. Field Operation
This service dispatches the aircraft, maintains
communication with the rest of the airline
operation at the airport and with Air Traffic
Control.

16. Air traffic control
Air traffic control (ATC) is a service provided by
ground-based controllers who direct aircraft on the
ground and through controlled airspace, and can
provide advisory services to aircraft in non-controlled
airspace.
The primary purpose of ATC worldwide is to prevent
collisions, organize and expedite the flow of traffic,
and provide information and other support
for pilots. In some countries, ATC plays a security or
defensive role, or is operated by the military.

17. Ground handling operations
1. Overview
• We can distinguish two major types of ground
handling procedures which are designated as
either terminal or airside operations.

18. • First, we should define the whole range of
operations that ground handlers deal with. The
following list is an exhaustive for common
commercial flights:

19. Ramp services
• Supervision
• Marshaling
• Start-up
• Moving/towing aircraft
• Safety measures

21. On-ramp aircraft services
• Repair of faults, fueling, wheel and tire check
• Ground power supply
• Deicing, cooling/heating
• Toilet servicing, Potable water, demineralized
water
• Routine maintenance
• Non-routine maintenance
• Cleaning of cockpit windows, wings, nacelles and
cabin windows

22. Onboard servicing
• Cleaning
• Catering
• In-flight entertainment
• Minor servicing of cabin fittings
• Alteration of seat configuration

23. External ramp equipment
• Passenger steps
• Catering loaders
• Cargo loaders, mail and equipment loading

24. • Obviously, ground handling management has to
deal with very diverse tasks. Preferably, these
operations are performed simultaneously to
decrease ground time and thus to increase
aircraft productivity. Airlines pay at the most
part for the delays that their aircrafts experience.

25. • Therefore, they strongly emphasizes the time-
efficiency of ground operations provided either
by themselves, or the airport authority or
independent companies. It makes the task even
tougher for ground handlers whose efficiency
relies on technology-advanced equipment,
coordination of staff and information support
systems.

26. 2. Equipment
• In terms of ground handling equipment, we
found out that available products are numerous.
It would not be very relevant to analyze
thoroughly every company with all their
products.

27. • The list below summarizes what equipment is
basically required:

28. • Tow-bars: they make it possible to tow a given
aircraft by a tractor which is clipped to the bar.
The main advantage is that you need only one
type of tractor to tow all types of aircrafts. The
main disadvantage is the high number of staff
required to fix the bar to the aircraft.

29. • Push-back tractors: it is a good alternative to
tow aircrafts as tow-bars are not always
required. On the other hand, these devices are
much more expensive than universal tractors
coupled with tow-bars.

30. • Forklifts: they are used to carry pallets
especially when ground handling operations deal
with freight.

31. • Steps: they are available with or without
canopy.

32. • Loader: They are used to carrying heavy loads
between 3.5 and 14 tons. This can include
baggage containers.

33. • Dollies: Are used for the transportation of
loose baggages, over-sized baggages, mail bags,
loose cargo carton boxes, etc. between the
aircraft and the terminal or sorting facility.

34. • Belts: they are used mostly to carrying smaller
loads and baggage when they are not packed in
containers.

35. • Transporteurs/Transporters: they facilitate
the transport of containers.

36. • Tractors: they facilitate the transport of
containers.

37. Chocks
• are used to prevent an aircraft from moving
while parked at the gate or in a hangar. Chocks
are placed in the front and back of the wheels of
landing gear. They are made out of hard wood or
hard rubber.

38. Aircraft Tripod Jack
• They are used to support a parked aircraft to
prevent their tail from drooping or even falling
to the ground. When the passengers in the front
get off an aircraft, the aircraft becomes tail heavy
and the tail will droop. Using the jack is optional
and not every aircraft need it.

40. Powered equipment:
Refuelers
• Aircraft refuelers can be either a self-contained
fuel truck, or a hydrant truck or cart. Fuel trucks
are self-contained, typically containing up to
10,000 US gallons of fuel and have their own
pumps, filters, hoses, and other equipment.

42. Tugs and tractors
• The tugs and tractors at an airport have several
purposes and represent the essential part of
ground support services. They are used to move
all equipment that can not move itself. This
includes bag carts, mobile air conditioning units,
air starters, and lavatory carts.

43. Ground power units
• A ground power unit (GPU) is a vehicle capable
of supplying power to aircraft parked on the
ground. Ground power units may also be built
into the jetway, making it even easier to supply
electrical power to aircraft.

44. Buses
• are used to move people from the terminal to
either an aircraft or another terminal.

45. Container loader
• Container loaders, also known as cargo loaders
or "K loaders", are used for the loading and
unloading of containers and pallets into and out
of aircraft.

46. Potable water trucks
• Potable water trucks are special vehicles that
provide reliability and consistency in the
delivery of quality water to an aircraft. The water
is filtered and protected from the elements while
being stored on the vehicle. A pump in the
vehicle assists in moving the water from the
truck to the aircraft.

48. Catering vehicle
• Catering includes the unloading of unused food
and drink from the aircraft, and the loading of
fresh food and drinks for passengers and crew.
The meals are typically delivered in standardized
carts. Meals are prepared mostly on the ground
in order to minimize the amount of preparation
(apart from chilling or reheating) required in the
air.

51. De/anti-icing vehicles
• The procedure of de/anti-icing, protection from
fluids freezing up on aircraft, is done from
special vehicles. A hose sprays a special mixture
that melts current ice on the aircraft and also
prevents some ice from building up while
waiting on the ground.

53. Ramp service
• This includes services on the ramp or
apron, such as:
1.Guiding the aircraft into and out of the parking
position (by way of aircraft marshalling),
2. Towing with pushback tractors
3. Lavatory drainage
4.Water cartage (typically non-potable for
lavatory sink use)
5.Air conditioning (more common for smaller
aircraft)

54. 6. Airstart units (for starting engines)
7.Luggage handling, usually by means
of beltloaders and baggage carts
8. Gate checked luggage
9.Air cargo handling, usually by means of cargo
dollies and cargo loaders
10. Catering trucks
11.Refueling, which may be done with a refueling
tanker truck or refueling pumper

55. 12.Ground power (so that engines need not be
running to provide aircraft power on the ground)
13. Passenger stairs (used instead of
an aerobridge or airstairs, some budget airlines
use both to improve turnaround speed)
14. Wheelchair lifts, if required
15.Hydraulic mules (units that provide hydraulic
power to an aircraft externally)
16. Deicing

56. SALARIES