Gregory Moran is a self-motivated retail professional with over 20 years of experience in customer service and sales management roles. He has a track record of exceeding sales goals and improving customer satisfaction scores at various retailers. Moran holds a BA in Psychology and MA in Education from Eastern Illinois University.

1. GREGORY J.MORAN
(708) 889-9061
GMORAN2306407@YAHOO.COM
SUMMARY
Self-motivated, results driven retail professional with a strong emphasis on customer service. A team builder who
is experienced handling multiple projects simultaneously achieving results that exceed the expectations of both
internal and external customers.
EXPERIENCE
MarketSource, Inc. 2014 – Present
Account Sales Representative Chicago, IL
 Actively promoted Hewlett-Packard printers and computers in a retail store environment
 Trained retail partner sales associates on various lifestyle sales techniques and products
 20% improvement in year-over-year sales at assigned retail location
 Trained new MarketSource hires during work-withs
BDS Marketing/Channel Partners 2010 – 2014
Assisted Sales Representative/Merchandiser Chicago, IL
 Promoted Dell brand of computers in various retail partner locations
 Direct training for employees as well as customer interaction led to an overall 6% quarterly profit increase
during first 90 days at an assigned location
 Ranked #1 in total sales in region each quarter as tracked by unit volume and attachments in 2013 – 2014
 Merchandised within retail partner, including plan-o-gram revisions, inventory counts and call reports
Office Depot, Inc. 2008 – Present
Customer Service Specialist Calumet City, IL
 Responsible for providing innovative solution for business and retail customers
 Increased departmental profit by 20% during first half of 2010
 Received customer service award for the month of June 2009
 Increased store sales by 10% during second half of 2008
OfficeMax, Inc. 1994 – 2001
FurnitureMax Supervisor Lansing, IL
 Managed furniture department that generated $1.5 million dollar per year
 Recognized for overall yearly sales growth, ranking 33rd out of 1,165 stores
 Surpassed corporate objectives for eight consecutive month
 Supervised staff of three, providing training and guidance, including performance evaluations
Electronics Supervisor
 Managed a $2.4 million dollar department
 Recognized as outstanding employee for the 2nd quarter in 1997
 Implemented corporate plan-o-grams
 Assisted in providing staffing input and payroll controls
Electronics Department Salesperson
 Recognized as outstanding employee for the 2nd quarter in 1995
 Assisted customers with technology related issues
 Implemented buddy system for new hire
EDUCATION
MA, Education – Eastern Illinois University
BA, Psychology – Eastern Illinois University
TECHNICAL SKILLS
Microsoft Office Applications