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Tedmed –Great
challenge questions
Karen A. Scott, MD ,MPH
Why is Hand Hygiene so hard to enforce and how
can we improve compliance?
   I’ve inserted just a few of the many campaign
    efforts nationally and internationally focused on
    hand hygiene in hospitals and health care settings.
    Testament to the world-wide recognition of hand
    hygiene as key to reducing health-care associated
    infections – and that achieving highly reliable, high
    compliance with this behavior is very challenging
    everywhere.
   Why? Complexities of behavior, culture, leadership
    –
         Surgeons don’t have to be reminded to wash their
          hands before operating – the connection to safe
          surgery as obvious, and the specific routine is drilled
          into every medical and nursing student; more
          challenging is maintaining that same level of
          attentiveness when walking into a patient’s room on
          rounds, or to speak with a patient – hand hygiene is
          associated with physical procedures; the notion of the
          ability to spread germs even if you haven’t directly
          touched the patient for instance, is harder for people to
          “see”.




                                                                      World Health Organization
How do we improve hand hygiene compliance?

     Strong engaged leadership can result in changing behavior and culture, and ultimately,
      reduced infection rates:
     At my hospital, leadership set hand hygiene compliance as one of several quality and
      patient safety goals several years ago. Leadership identified this as a priority, invested in
      “Secret shopper” data collection through our department of epidemiology, reviewed the data
      monthly, maintains focus and high expectations for compliance, and supports staff
      suggestions for how to facilitate good hand hygiene, such as placement and availabiltiy of
      hand washing materials. The “secret shoppers” result in thousands of observations/month,
      which are fed back to local units as well as hospital senior leadership. This data drove
      improved compliance to now consistently well above 95%, and we believe is contributing to
      reduced hospital infection rates.
     There are many impressive examples such as this, which can serve as resources –
          University Hospital of Geneva www.Hopisafe.ch
          Joint Commission Center for Transforming Healthcare, Hand Hygiene Project
           www.centerfortransforminghealthcare.org/project
          World Health Organization Patient Safety Challenge, Clean Care is Safer Care
         www.who.int/gpsc

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Great Challenges Medical Error Karen Scott Q4 Hand Washing

  • 2. Why is Hand Hygiene so hard to enforce and how can we improve compliance?  I’ve inserted just a few of the many campaign efforts nationally and internationally focused on hand hygiene in hospitals and health care settings. Testament to the world-wide recognition of hand hygiene as key to reducing health-care associated infections – and that achieving highly reliable, high compliance with this behavior is very challenging everywhere.  Why? Complexities of behavior, culture, leadership –  Surgeons don’t have to be reminded to wash their hands before operating – the connection to safe surgery as obvious, and the specific routine is drilled into every medical and nursing student; more challenging is maintaining that same level of attentiveness when walking into a patient’s room on rounds, or to speak with a patient – hand hygiene is associated with physical procedures; the notion of the ability to spread germs even if you haven’t directly touched the patient for instance, is harder for people to “see”. World Health Organization
  • 3. How do we improve hand hygiene compliance?  Strong engaged leadership can result in changing behavior and culture, and ultimately, reduced infection rates:  At my hospital, leadership set hand hygiene compliance as one of several quality and patient safety goals several years ago. Leadership identified this as a priority, invested in “Secret shopper” data collection through our department of epidemiology, reviewed the data monthly, maintains focus and high expectations for compliance, and supports staff suggestions for how to facilitate good hand hygiene, such as placement and availabiltiy of hand washing materials. The “secret shoppers” result in thousands of observations/month, which are fed back to local units as well as hospital senior leadership. This data drove improved compliance to now consistently well above 95%, and we believe is contributing to reduced hospital infection rates.  There are many impressive examples such as this, which can serve as resources –  University Hospital of Geneva www.Hopisafe.ch  Joint Commission Center for Transforming Healthcare, Hand Hygiene Project www.centerfortransforminghealthcare.org/project  World Health Organization Patient Safety Challenge, Clean Care is Safer Care www.who.int/gpsc