This document outlines objectives and features of an iPad bedside application to enhance patient engagement and experience in hospitals. The application aims to improve patient satisfaction, the discharge process, medication reconciliation, patient education, care team communication, and early detection of warning signs. It engages patients via a bedside device and customized content. Key features include checklists, note-taking, medication reconciliation, video education, and daily follow-up questionnaires to monitor patients and predict readmissions.

1. Enhancing Patient Engagement
& Experience for Hospitals
A walk-through of the iPad bedside application for
patients and family caregivers

2. Objectives
 Improve patient satisfaction
 Improve the discharge process and instruction
 Improve medication reconciliation and communication
 Improve patient education and health promotion
 Early detection of warning signs and near misses
 Improve care team communication
 Approach
 Engage patients via a bedside interactive device
 Predict HCAHPS scores based on patient behavior
 Predict readmission via self-reported early warnings and behaviors
 Customized content and workflow for patients and hospital units
 HIPAA compliant data management and sharing

4. Key features
 Customizable checklist specific to hospital /
disease conditions
 Allows patients to keep notes
 Save progress at any time
 Ability to access / print from home
 Ability to share with Personal Health Records
(e.g., HealthVault) or via email

10. Key features
 Patient centered medication reconciliation
 Shared screen experience between nurse and patient / caregiver
 Supports “teach back” methods
 Unlimited number of medications
 Facilitate research of medications
 Pill identification for hospital meds
 Access list from home and print
 Share via Personal Health Records (e.g., HealthVault) or email

19. Key features
 Video content for patient education
 Can be customized for hospital units / patient
disease conditions
 Much more effective than in-room TV

25. Key features
 Daily follow up questionnaires with reminders
 Questions can be customized for patient and disease conditions
 Dynamic questions changes everyday based on history and
patient profile
 Provides early warning for relapse / readmission
 Continues after the patient goes home

29. Thank you!