The document discusses lessons learned from governing JIRA at large scale. It emphasizes that while flexibility in configuration is possible, it comes at the cost of increased complexity and difficulty in management. Automation is important, but special cases can break automation so consistency is key to governing JIRA at scale. The conclusion advocates for keeping implementations simple and consistent.

1. #atlassian

2. Governing JIRA at Scale
JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO

3. Lessons Learned
Flexibility Costs
Setting Expectations Expect to Automate

4. Just because you
can configure JIRA
every which way,
doesn’t mean you
should.

5. Most JIRA
instances just
grew

6. Where “Just Grew” looks like this!

7. This makes them
hard to manage,
automate and
upgrade

8. These costs never
decrease or end

9. Lessons Learned
Flexibility Costs
Setting Expectations
Expect to Automate

10. Don’t advertise
anything that is
difficult to manage

11. The Unreachable
Utopia:
Just one
of every JIRA
scheme

12. Not everyone
will be happy!

13. Democracy is the worst form of government
except all those other forms that have been
tried
”
Winston Churchill
“

14. Define your
process for
making changes
to JIRA
in JIRA

15. Is Easier to Edit
than to Create

16. Is Easier to Add
than to Remove

17. Start Small
and
Grow As Required

18. Lessons Learned
Flexibility Costs Setting Expections
Expect to Automate

19. Yahoo Tools
supports
the
whole company

20. We have
finite time
and
finite resources

21. So we automate
everything.

22. But be careful!

23. Special cases tend
to break
automation

24. We are all special cases
Albert Camus
”
“

25. No, we don’t want
any special cases

26. Consistency is
what lets you
govern JIRA at
scale

27. Our Conclusions

28. KISS is good.
We like KISS.

29. But KICS is better
“Consistent”

30. Thank you!
JORDAN DEA-MATTSON • CHEF DE CUISINE • YAHOO

31. I’m Jordan Dea-Mattson and I’ve introduced JIRA into five organizations.
I’ve also worked with Matt Doar and ServiceRocket for years as well.
They’ve introduced JIRA into hundreds of organizations
But I’m here to talk about my sixth one. This time it’s for Yahoo.
So how big is Yahoo these days? Big!
We have many different tools and many integrations between them
We’ve learned much from running the world’s largest Bugzilla instance (7M issues)