This document summarizes a presentation by Brian C. Gray on virtual and mobile library services. Gray discussed how libraries can meet users' needs through virtual chat, text messaging, video, and platforms like Second Life. He noted that over 60% of Americans use wireless devices and 90% of consumer traffic will be video by 2013. Gray emphasized that libraries should consider users' times and places of need, watch how users are interacting with information on mobile devices, and ensure information needs are driving the tools libraries provide rather than defaulting to vendor options. Libraries need to actively engage with virtual and mobile services to remain relevant for users.