How do you successfully transform 700 people working on one product? The answer: Give them ownership. Value people over process. This requires that leaders learn how and when to step back—and when to step up. In the past eight years, the Veritas NetBackup organization had tried three agile transformations: two unsuccessful and one showing promise. The key difference has been the transformation of the leaders, helping teams take ownership rather than focusing only on artifacts and ceremonies. What did the leaders learn—and how? Julie Urban and Jeff Byron describe NetBackup’s transformation story, and discuss concepts and techniques that made the difference. They describe learning to lead a leader, how to ask questions and not give answers, and other tools. Julie and Jeff share what they would do differently and where current challenges lie. Appreciate a culture of empowerment, ownership, and trust, created by people at all levels of the organization.