More Related Content
Similar to GLS Oil Gas Translation & Localization Services
GLS Oil Gas Translation & Localization Services
- 1. An introduction toour Oil & Gas Localization Services Global Linguist Services LLC April 2011
- 2. Our Mission provide andmanage production and delivery of translation services to benchmark standards for your Oil & Gas projects across Europe & the CEE/FSU region measured by customer satisfaction, through delivering performance excellence (as measured through agreed metrics) and by winning repeat and continuing contracts with discerning clients
- 3. Language Services OperationsOverview Offices in: • The Ukraine; Nottingham-UK; Wilmington-USA • 20+ staff in Europe comprising in-house expert Oil & Gas industry linguists, CAD specialists, project managers, DTP & IT technicians • Network of over 1000 Global Linguist Services quality assured technical translators and linguists
- 4. Organisation & Capabilities Global Linguist Services Language Services Language Services Consultancy Services Consultancy Services Document, Software & Translation Process Web translations Outsourcing CAD localization Localization Consultancy Terminology Management Internationalization Glossary Development Consultancy Project Management Globalization IT Engineers Consultancy
- 5. Flexibility Highly outsourced model •Technical translations undertaken by expert mother- tongue Oil & Gas Industry-specific linguists • Switchable resources between external & internal staff • Maintains balance between permanent & contract staff
- 6. What do wemean by language services? Of course, we translate: • Source language English (US & UK) • Source languages Russian & Ukrainian • Into over 40 commercial languages • Project manage (our project managers have extensive experience of the Oil & Gas Industry)
- 7. What do wemean by language services? We also • Page make-up (Desktop publishing) • Localize CAD drawings • Rebuild and test localized software / eLearning (knowledge sharing applications) • Provide glossary, terminology & translation memory services • Provide consultancy
- 8. Oil & GasIndustry Competencies Translation projects in the Oil & Gas industry demand organized project management and suitably qualified technical translators. The work we undertake in this sector includes • CAD drawings • Installation, operation & maintenance manuals • Bills of materials • Declarations of Conformity & other associated technical documents • Seismic studies • Drilling expedition reports • Performance data of installations • HR / Contracts & legal agreements for drilling & pipeline installation and usage
- 9. Oil & GasIndustry Projects Key Oil & Gas projects we have worked on, providing over 8 million words across various documents, 10,000 CAD and Microstation drawings - • Karachaganak (Kazakhstan) • Kashagan (Kazakhstan) • Caratube Oilfield Development (Kazakhstan) • Sakhalin I and II (Russia) • Vankor Oilfield Development Project (Russia) • OJSC TANECO Refining and Petrochemical Complex (Russia) • Yaroslavl Oil Refinery Modernization (Russia) • INOGATE (an EU-Russia-Ukraine expert committee which developed solutions for ensuring reliable oil and gas transit from Russia to EU via Ukrainian oil and gas transit system)
- 10. Additional Sectors ofCompetency • Legal • Chemical • Heavy Automotive • Military • Engineering • Transport & Logistics • Aerospace
- 11.
- 12. Quality at everystep . . . Through our people • Highly motivated team of professionals with 10-years experience of translating Oil & Gas industry-related documentation • Dedicated team of CAD drawing translators • Dedicated team of IT technicians • Stringent translator assessment process • Quality Assurance provided by in-country technical consultants • Positive feedback on all aspects of our Oil & Gas industry localization services; leading to preferred linguist status with many of our clients
- 13. Quality at everystep . . . Through effective integrated processes • Performance-based service level agreements • Working agreements agreed for each project • Strict confidentiality agreements signed by all staff involved in the handling of sensitive technical & legal documentation • Benchmark translation & localization processes • Source file evaluation process prior to translation • Global Client / Project Management
- 14. Quality at everystep . . . Through effective integrated processes • Terminology management process • Translation Quality Sampling (TQS) • Controlled supplier management process • Quality Control processes – in process checks and “reviewer” feedback • Customer satisfaction survey process • Complaints & escalation process
- 15. The way wework – Performance-based Service Level Agreements • As part of the implementation phase with any new customer, Global Linguist Services will agree & implement customer specific Service Level Agreements • The Service Level Agreement will include agreed roles, responsibilities, schedules, escalation procedures, performance measures, volume of work, delivery criteria, quality requirements, translation memory / terminology procedures etc • Strict confidentiality agreements are signed by all staff involved in the handling of sensitive technical, legal & financial documentation
- 16. The way wework – Translator Quality Control Qualifications required for any in-house / freelance translators: • Native language fluency in target language • Mandatory 5 years professional technical translation experience • Full understanding of and experience in translating from required source language • University degree in languages or a technical discipline (e.g. chemical, engineering, science, technology, geology) • Subject matter expertise in target vertical market sectors • Experience in working with terminology, translation memory and other linguistic tools
- 17. The way wework – Translator Quality Control We encourage creativity & understanding of context whilst translating, to avoid misleading word for word translations by – • Employing qualified, skilled technical translators with an in-depth knowledge about the subject matter in question • Ensuring Translation Quality Control • Deploying state of the art translation memory and terminology tools • Providing documented style guidelines and reference material • Subject Matter Training • Centralised query resolution process • Ensuring a translation feedback process
- 18. The way wework – Client & Project Management • Dedicated Client & Project Managers will be appointed and will focus on process improvements, expanding and deepening partnership opportunities, providing regular status reports and participating in account reviews • The Client & Project Manager will both be responsible for efficient production, managing the staff assigned to the various production tasks, including technical processes, translation, desktop publishing, quality control and delivery • Client Managers have a minimum of 2 years contract management experience from the translation / internationalization / globalization industry or related industries such as printing, publishing or software development • Project Managers have a good combination of customer, project management and commercial skills, providing leadership and direction for project teams. Any translation service requests will be responded to within 24 hours of receipt
- 19. The way wework – Customer Reporting We will hold regular performance / account reviews, the frequency & content of such reviews would be agreed with you, reporting on these key areas: • Spend per document type (annual) • Spend (quarterly / annual) • Cost per word, by document type • Cost per page, by document type (if applicable, i.e. if published output is required) • Turnaround times, by document type • Delivery performance against targets by document type • Customer Satisfaction - Key Contacts & End Users • Complaints logged & resolved, quarterly • Translation Memory re-use levels, by document type • Number of words translated (annual) in relation to spend • Volume split across document types (annual)
- 20. The way wework - Complaints & Escalation process Why do we need a complaints process • to understand & improve the quality of the service that we provide you • to understand the activity within each account What is a complaint - • An issue raised by you indicating a fault in the service provided Any complaints received are logged by the Client / Project Manager An owner for the complaint will be assigned and any complaints logged will be formally acknowledged All complaints will be resolved or have an action plan agreed with the customer within 5 working days of having received the complaint Any action plans or solutions agreed are documented and kept on file for reporting to senior management on a monthly basis.
- 21. Our Business Partnershipwith you Working together – we make it our duty to: • Understand your long-term strategies and objectives • Understand where we can best contribute and … • Drive your key critical success factors Building on our expertise and experience within the Translation & Localization Industry
- 22. In Summary –A structured Language Service Providing translation & localization services through an outsourcing relationship Supporting your language service requirements One-stop-shop – we can provide one, many or all of the components Global Project Management Your Long term strategic partner Through understanding the business we can provide control and enhancements to the process through a business partnership
- 23. Global Linguist Services:delivering Oil & Gas Sector Customer Benefits COMPLEXITY • 5 languages, 2 markets, 2 source languages SUBJECT MATTER • Site Surveys / Geological Studies / Technical Documentation / HR / Sales & Marketing / CAD 2010 ACTIVITY • 4 million source words, 5000 CAD drawings translated ACHIEVEMENTS • 99.7% delivery on time • 97% customer satisfaction • 60% reduction in cost (versus peak over contract life)
- 24. In Closing .. . Thank you for your time. We look forward to receiving your feedback. Dennis Schedrivy, Director (director@globallinguists.biz) Martin Holmshaw, Business Development Director (m.holmshaw@globallinguists.biz)