Terminologist:  Supports Global Production Manager in administrative tasks  Ensures consistency of terminology used across projects  Helps with communication and organization of projects  Manages terminology databases  Assists with project planning and monitoring  Provides terminology support to translators and project managers  Helps resolve issues and queries from project managers  Researches new terminology and ensures updates to databases Project Manager: Translator:  Acts as the main point of contact for the client  Translates documents from

1. language solutions
We deliver languages. Worldwide .
Company presentation 
Ing. Pavel Skřivánek
PR Applications 
Company founder
www.skrivanek.com

2. Who We Are .
Over 17 years experience in the global translation business.
Headquartered in Prague, Czech Republic.
Local presence in 14 countries spanning 3 continents.
Comprehensive language services in over 100 languages.
Specialized divisions geared to industry-specific sectors.
Extensive experience in the management of large projects for various government s and
the EU, for local customers and global corporations alike.
Cutting-edge technologies facilitating customer-driven solutions.
ISO 9001:2008 and EN 15038:2006 quality assurance certification.
Experience providing services to global corporations such as Fortune 500 companies
and the European Commission.
“Our mission is to provide language solutions that enable businesses to accurately
communicate their ideas and visions to their clients in foreign markets.”
www.skrivanek.com

3. Skrivanek Locations .
www.skrivanek.com

4. What We Offer 
 Translations in 100+ languages and 500+ language
combinations
Our specializations are:
 Life Science/Pharmaceutics
 Automotive/Machinery
 Financial/Legal
 IT/Electronics/Telecommunications
 Industrial/Energy
 Retail/Consumer Products
 EU/Government
 Travel/Hospitality
 Media/Entertainment
 Graphic design and full DTP services
 Software and website localization
 Multimedia localization (games, e-learning)
 Interpreting (telephone, conference, consecutive,
simultaneous, sworn)
 Voiceover & Dubbing, Subtitling
 Linguistic Quality Assurance , SEO
 Sworn translations www.skrivanek.com

5. Our Approach 
e work on a long-term basis with our clients which results in higher
quality and cost-effectiveness.
www.skrivanek.com

6. Our Team 
krivanek currently employs over 385 full-time internal staff around the world.
Overall, Skrivanek employs more than:
00 Project Managers and Coordinators,
0 Account managers
0 In-house translators, proofreaders and terminologists,
5 Localization specialists (Software Engineers, DTP Specialists,
CAT Tools Specialist)
0 Vendor Specialist
umerous specialists in various areas such as IT, Servers, Security, Quality
Assurance, Methodology and more.
www.skrivanek.com

7. Who We Work For 
www.skrivanek.com

8. Technology Background .
We use the following translation software:
 Across Language Server (server based translation software for all internal and external
resources used for localization, translations, proofreading, terminology and QA tasks;
providing a central translation memory, a central terminology system, a multi-format editor, and
powerful integrated project and workflow management (including file management and API
integration), quality assurance and meaningful reporting) used for all translations for which the
customer doesn't require a specific TM tool
 SDL Trados (translation software for handling localization, translations, proofreading tasks, QA
tasks) frequently used as requested by international customers
 SDL Multiterm (for managing client's terminology)
 QA Distiller (for automated translation quality assurance)
 Adobe Acrobat (for PDF annotations and pre-print-proofreading tasks)
 STAR Transit (translation software for handling translations)
 MemoQ (translation software for handling translations)
 Alchemy Catalyst (for software localization and engineering)
 SDL Passolo (for software localization and engineering)
We use the following project management software:
 Proprietary ERP system Delfy (used to manage all of Skrivanek’s projects: storing information
about resources, helping allocate the appropriate resources to specific jobs, monitor
deadlines, offer instant reporting on purchase orders and invoices, as well as creating a tailor-
made workflow suited to each project’s specific terms and needs)
www.skrivanek.com

9. How We Work .
 Every client is assigned its dedicated PM (or team of dedicated PMs) and a back-up system is
implemented.
 We can offer one centralized contact point with “universal” opening hours from Global
Production Management Centre – where all communication is in English and is centralized, i.e.
single mail address.
 Or we can provide local communication points in different languages provided by our local
account managers and or project managers.
 Every project usually starts with a kick-off meeting and continues with follow up meetings and
satisfaction surveys.
 Careful project preparation – we study all relevant information provided by the customer about
their company.
 Project team set-up – we short list and test a number of translators and reviewers before
settling on those best qualified for the particular customer and create a long-term translation
team.
 All information is entered in a project management tool including the selected project team in
order to dedicate the same resources to the project.
 The average response time to a customer request is under 30 minutes. According to volumes,
a quote can be submitted and jobs can be confirmed in 1 up to 3 hours.
 During project processing queries are raised and answered via query reports or via instant
messaging available in the TMS.
www.skrivanek.com

10. Work Flow .
 We fully understand that effective project management saves you time
and money.
 In order to achieve desirable results, we follow the most efficient
workflow process.
www.skrivanek.com

11. Work Flow .
www.skrivanek.com

12. Data Exchange .
We can receive requests and files via:
 E-mail
 FTP (secured FTP)
 Web
 Automatically and instantly to our TMS using Web Services (or Across CrossGrid)
The seamless integration of our process helps to manage multilingual file sets, where there
may be thousands of files and dozens of file types per language, with constant updates that
must be implemented across the different language versions throughout the process. This
approach ensures the highest content re-use and automates the hand-over process between
client, project managers, translators and reviewers.
www.skrivanek.com

13. Capacities .
 Each translator is expected to handle up to 2,500 words per day, each proofreader 10,000
words. There is usually 1 day of lead time.
 Project managers will require at least a day of lead time to receive/distribute the source files
and a day to review the completed target files (larger files require as many as a few days of
review).
 For larger projects and or short turnaround jobs, simply multiply the number of translators and/
or proofreaders to determine larger outputs (i.e. 2 translators can handle 5,000 words a day, 4
translators can complete 10,000 words). To preserve the uniformity of a text, the minimum
number of reviewers is employed (i.e. preferably 4 translators and one proofreader) unless time
constraints require additional personnel.
 Proofreaders usually begin their work once the translation is completed, so (for example) a
10,000 word translation will take 7 working days in case of standard delivery.
 1 day to receive and send files to translator + 4 days to translate + 1 day to proofread + 1 day
for quality check and deliver target files to client
 The duration of a project is defined in terms of working days and does not include weekends,
unless specifically mentioned.
 Other capacities available upon request.
www.skrivanek.com

14. Proposed Team 
Global Production Manager: CAT Specialist:
 Oversees the smooth processing of entire project  Supports teams with technical preparation of documents to be
 Ensures all quality requirements are met processed with CAT tools
 Oversees personnel matters including employee enrollment  Supports and advises translators and project managers with the
 use of CAT tools
Is liable for the measures resulting from implied system of quality
concerning the branch  Ensures technical support and maintenance of memory and the
 terminology server
Communicates with the client in regards to organizational and
contractual issues  Provides training for company employees and translators who
 work with CAT Tools
Addresses complaints
Local Vendor Specialists:
Account Manager:
 Regularly evaluates database of suppliers dedicated to project
 Liaise with client, formulate and foster effective working
 Communicates with potential suppliers and processes their
relationships to promote and continuously improve the service
to meet client’s requirements and expectations examination results
  Ensures on-going selection of suppliers
Assist with the preparation of proposals, quotes, plans, reports
as necessary  Collects all necessary documents from all internal and external
 Effectively communicate and solve issues, ensures hat suppliers, maintains physical and electronic database,
corrective action takes place to be certain that the achievement cooperates with other branches on maximum utilization of
of service levels information
 Liaise with Project Manager to facilitate the project process, QA Specialist / Language Lead:
resolve account queries, etc.  Perform on demand and planned translation, review, and quality
 Regularly check customer feedback and satisfaction control tasks
 Analyze and monitor customer feedback and vendor performance
Project Manager (Management Team):  Communicate with client reviewer and update client feedback
 Monitors and supervises entire translation project and process so documentation
that it is delivered on-time, on-budget and will meet client
 Manage and maintain the language assets (including glossaries
expectations
and TMs) up to the quality standards as required
 Communicates with the client; serves as contact point
 Manage product-related queries
 Ensures contact is maintained with all parties involved in the
 Train and support new staff and vendors according to needs of the
process, including client and queries
account.
 Assigns translators and reviewers to projects DTP Specialist / SW Engineer:
 Prepares translation kit and instructions  Analyze source files and define the scope
 Monitors consistency of translation and use of terminology  Technical preparation of files for translation using standard
according to glossary (using quality assurance tools)
translation and localization tools
 Reviews deliverables (for completeness, format, accuracy) prepared  Post-process files back from translation into orginal format, re-
by team before passing on to client
sizing, formatring, quality control and verification, grapics editing,
 Manages day-to-day operational aspects of a project and its scope screnshooting www.skrivanek.com
 Keeps records of all orders in accordance with appropriate standards  Fixing bugs reported by test engineers, pre-print proofreaders

15. Contact Details .
Skrivanek Baltic
Dzirnavu Street 57a – 1,
Riga, Latvia, LV-1010
Tel.: +371 67821658,
Fax: +371 67240362
vasilijs.ragacevics@skrivanek.lv
www.skrivanek.lv
www.skrivanek.com