1. Dianne T. Eades-Goudy
4425 1st St., N.E. │Washington, DC 20011 │Cell 202.909.5947 │diannet480@gmail.com
CORE KNOWLEDGE & SKILL AREA
• Administrative: Proficiently handle meeting planning, making travel arrangements,
managing calendars, and screening calls. Maintain accurate data base
• Customer Relations Management: Provide information for monthly report for several
internal departments regarding member concerns and requests
• Communications: Possess excellent oral and written communication skills, and the
ability to exercise diplomacy and sound judgment with members/customers.
COMPUTER SKILLS
Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook
SurveyGizmo
Association Membership and Minority Fellowship Databases
Trello
Doodle
EXPERIENCE
American Psychological Association, Washington, DC
Administrative Coordinator, March 2015 to Present
 Coordinate logistics for trainings, meetings, and convention activities including working
with APA staff and external vendors to make logistical decisions
 Documenting administrative office procedures regarding meeting planning
 Develop, track and maintained specialized spreadsheets to track expenses for two
federal grants
 Maintain database of over 17,000 member records
 Process expense statements, check request and travel advances director and faculty
AARP – Washington, DC
Online Communications Specialist, 1998 ˗ December 2013
 Analyzed complex legislative materials, regulations, benefit guidelines, and members’
inquiries, to discern issues, assess needs, and determine proper responses.
 Communicated with AARP members who had differing levels of knowledge and
familiarity with issues to provide answers to policy questions or to offer referrals when
warranted.
 Provided monthly report to include analysis, case studies, quotes, and member
comments to the Online Manager, the Online Planning Team, and Association staff.
 Added new members and updated existing member information.

2. Dianne Eades-Goudy
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AARP – Washington, DC
Health and Long Term Care Administrative Specialist, 1993 ˗ 1998
 Assisted Program Specialists and Consultants on the development of health
publications.
 Created and designed promotional flyers and registration forms.
 Processed expense statements.
 Coordinated meetings and travel arrangements.
 Updated and maintained association volunteer database.
AARP – Washington, DC
Special Projects Section Administrative Specialist, 1989 ˗ 1993
 Tracked budgets and had primary responsibility for preparation and maintenance of
budget package and preparation of budget reports and projections.
 Ordered office and kitchen supplies.
 Generated and tracked purchase requisitions, consultant contracts, and outside print
projects.
 Coordinated mass mailings.
 Provided administrative support for programs including conference logistics,
promotional mailings, compilation of survey data, and maintenance of computerized
program database.
National Public Radio – Washington, DC
Administrative Research Assistant, 1986 ˗ 1989
 Research responsibilities included: redesigning survey forms, collecting and entering
data from returned surveys, and number checking and data cleaning.
 Publication responsibilities included: proof-reading, researching online databases, and
updating publication information before reprinting.
 Handled the layout, design, and editing of research reports and other departmental
publications.
EDUCATION AND TRAINING
The Catholic University of America
Business and Communication courses
University of Maryland University College
Legal Assistant courses