The document discusses awareness and trust in globally distributed settings. It defines trust and awareness, and how they influence cooperation and knowledge processes across cultures. It presents two case studies, one on factors influencing trust in global outsourcing, and another on using context and culture metadata to represent different perspectives and increase awareness. The document concludes that trust and awareness are important success factors for global groups, and more research is needed on conceptual models and their practical applications.

1. Awareness and Trust in Globally Distributed Settings Jan M. Pawlowski, Anicet Yalaho INFORTE Seminar, Hankasalmi, 20.08.2009

4. Global Information Systems

5. The team Kati Clements Mirja Pulkkinen, Ph.D. Anicet Yalaho, Ph.D. Denis Kozlov Kirsi Syynimaa Marjo Halmiala Jan M. Pawlowski Philipp Holtkamp Henri Pirkkalainen

21. Awareness: Introduction Context Cultural Situation Location Social / personal

29. Context Metadata (Pawlowski, Richter, 2007) Culture Companies Rules, standards and agreements Human actors Financial aspects Media richness Internet security Demographical development Learner satisfaction Religion Geography & education infrastructure Technical infrastructure Rights History Politics State of development Information & Knowledge Systems

32. Culture Awareness Process Self reflection Culture Profiling Profile Comparison Defining similarities and differences Understanding / Integration Culture Awareness Process Problem statement Goal statement Problem elaboration Conflict identification & resolution Experience sharing Collaborative Work Process