Do Public Access ICTs have an Impact on Socio-Economic Development?
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This document summarizes the findings of a global study on the impact of public access to information and communication technologies (ICTs). The study found that: I. Public access venues provide many individuals with their first experience using computers and accessing the Internet, and remain the only option for Internet access for about a third of users. II. Users engage with ICTs in public access venues for education, employment, health and other social and economic activities. For example, many users searched for jobs and applied for jobs they found online at these venues. III. Public access venues play a critical role in developing users' digital and ICT skills. Mobiles are not a full substitute, as public access supports different types of
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- 1. WSIS+10 26 February 2013 Do Public Access ICTs have an Impact on Socio-Economic Development?
- 2. Solution to digital divide! Invest, invest, invest! PUBLIC ACCESS AT THE TIME OF WSIS… High expectations! peregrinari Mark Surman Mark Surman CSC India
- 3. ARE PUBLIC ACCESS ICT VENUES… failures? make_change frivolous? mikekogh needed? digital.democracy irrelevant? DFID
- 4. this is a blank slide for photos or graphics Lithuania Ghana Botswana South Africa Bangladesh Philippines Chile Brazil GLOBAL IMPACT STUDY OF PUBLIC ACCESS TO ICTS globalimpactstudy.org
- 5. libraries telecenters cybercafés DIFFERENT MODELS OF PUBLIC ACCESS
- 6. WHAT DID WE FIND? I. Digital inclusion II. Social and economic impacts III. Value of public access
- 8. THE CRITICAL FIRST TOUCH 0 10 20 30 40 50 60 70 80 90 100 Bangladesh Brazil Chile Ghana Philippines %ofusers First use of computer at public access venue First use of Internet at public access venue For more than half of the user survey respondents, a public access venue provided them with their: • first ever contact with computers (50%) • first ever contact with the Internet (62%)
- 9. ONLY OPTION FOR ACCESS Public access venues were the only source of access to the Internet for at least a third (33%) of survey respondents The majority of respondents (over 55%) would see a decrease in their use of ICT if public access venues were no longer available 0 5 10 15 20 25 30 35 To get help from other users To get help from venue staff Better equipment than home or work No other option for computer access To work or be with friends or other people No other option for Internet access Main reasons for using public access venues
- 10. DIGITAL LITERACY – ICT SKILLS Users identified public access venues as the most important place for development of their computer (40%) and Internet (50%) skills 0 10 20 30 40 50 60 Public access venue Home School Computer Internet
- 11. SOCIAL & ECONOMIC IMPACTS
- 12. DOMAIN USES 0 10 20 30 40 50 60 70 80 90 Communications & Leisure Education Employment & Income Culture & Language Health Governance % of users engaged in domains in the last 12 months All Venues
- 13. USER NEEDS DRIVE USE 0 10 20 30 40 50 60 70 Didn't have the need Didn't think of it No specific reason Security of my information Privacy Some other reason %ofusers Why didn’t you use public access for… Employment & Income Education Health Governance Culture & Language
- 14. Did you search for a job? (57%) Did you find information to apply? (89%) Did you apply? (91%) GOAL ACHIEVEMENT Employment & Income
- 15. THE VALUE OF PUBLIC ACCESS Ryan McFarland (National Library in Peru)
- 16. COMMUNICATIONS & SOCIAL NETWORKS
- 17. MOBILE PHONES ARE NOT A SUBSTITUTE Almost all users surveyed have a mobile phone (96%) Only 4% of non-users don’t use public access venues because of mobile phones South Africa In-depth Study Western Cape teens with mobile Internet Teens have developed practices to maximize use of both mobiles and public access Mobiles supports social literacies Public access supports digital literacies Marion Walton
- 18. LOOKING FORWARD 1. Re-commit to public access as a priority 2. Re-connect with domain- specific priorities 3. Re-think value of social media and games 4. Embrace mobiles 5. Recognize value of place SPL pic majordojo Seattle Public Library
- 19. Technology & Social Change Group tascha.uw.edu | @taschagroup globalimpactstudy.org | @ictimpact Thank You Sign up for report notification: globalimpactstudy.org/report Chris Coward ccoward@uw.ed
Editor's Notes
- Is it a problem that culture/language, health, & government usage & impact score relatively low? Episodic, routine uses People aren’t aware services & content exists Or the services & content don’t exist