Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
This union local representing over 20,000 construction workers chose the BIRT reporting tool over Crystal to provide interactive access to data on member hours worked, wages, and pensions. The union aims to improve efficiency, lower support costs, and enhance service by empowering employees, executives, and members to access personalized information through dashboards and detailed self-service reports. BIRT's simple report design capabilities and interactive viewer are expected to reduce information requests and calls for support by 80-100 reports while improving decision making across the organization.
This eBook helps you analyze and calculate the ROI of your IT process automation project:
Plan your ROI strategy
Quantify savings and costs
Perform ROI calculations
Estimate soft benefits
Understanding ROI for Network Change & Configuration ManagementSolarWinds
In a growing network infrastructure, it becomes increasingly difficult to keep pace with updates, patches, and configuration changes that are necessary to keep networking devices compliant.
Learn how traditional manual methods fall behind on network configuration & change management activities.
1) The BMW marketing and sales headquarters had inefficient image deployment times averaging 45 minutes and up to 1 week.
2) A new imaging server setup with 24 port switches and workstation areas reduced the average deployment time to 1 minute, saving $170,000 annually.
3) Process capability improved from 1.5 to over 2,000 with the new system and trained engineers deploying images via the dedicated server.
Entrevista al golfista Miguel Ángel Jiménez (El Mundo). Por Juan Carlos Rodrí...Juan Carlos Rodríguez
El pasado diciembre levantó
por cuarta vez la copa del Open
Hong Kong, batiendo su propio récord
como el ganador más longevo
del circuito europeo: 49 años y 337
días.
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
This union local representing over 20,000 construction workers chose the BIRT reporting tool over Crystal to provide interactive access to data on member hours worked, wages, and pensions. The union aims to improve efficiency, lower support costs, and enhance service by empowering employees, executives, and members to access personalized information through dashboards and detailed self-service reports. BIRT's simple report design capabilities and interactive viewer are expected to reduce information requests and calls for support by 80-100 reports while improving decision making across the organization.
This eBook helps you analyze and calculate the ROI of your IT process automation project:
Plan your ROI strategy
Quantify savings and costs
Perform ROI calculations
Estimate soft benefits
Understanding ROI for Network Change & Configuration ManagementSolarWinds
In a growing network infrastructure, it becomes increasingly difficult to keep pace with updates, patches, and configuration changes that are necessary to keep networking devices compliant.
Learn how traditional manual methods fall behind on network configuration & change management activities.
1) The BMW marketing and sales headquarters had inefficient image deployment times averaging 45 minutes and up to 1 week.
2) A new imaging server setup with 24 port switches and workstation areas reduced the average deployment time to 1 minute, saving $170,000 annually.
3) Process capability improved from 1.5 to over 2,000 with the new system and trained engineers deploying images via the dedicated server.
Entrevista al golfista Miguel Ángel Jiménez (El Mundo). Por Juan Carlos Rodrí...Juan Carlos Rodríguez
El pasado diciembre levantó
por cuarta vez la copa del Open
Hong Kong, batiendo su propio récord
como el ganador más longevo
del circuito europeo: 49 años y 337
días.
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
O ofício convida os jovens filiados do PT de Cruz das Almas para uma reunião da Secretaria Municipal da Juventude do PT para discutir a composição da nova direção, divisão de tarefas, plano de ações para 2012 e eleições municipais. A reunião está marcada para o dia 28 de junho às 17h30 no diretório do PT.
This document provides a summary of Katharine Calvert's education, experience, skills, and contact information. She graduated from Florida State University in 2014 with a Bachelor's degree in English Literature and a minor in French. She has lived and worked in France as an au pair, taught English in primary schools as a language assistant, and held administrative and food preparation roles in the United States. She is bilingual in French and English and well-versed in Microsoft Office.
Rawan Mamdouh Ahmed Hussein is a name consisting of four parts - a first name (Rawan), a father's name (Mamdouh), a grandfather's name (Ahmed), and a family or tribe name (Hussein). Names in some cultures consist of multiple parts that provide lineage and family background information about an individual.
The document outlines a budget with various expenses including rent at $4000 for 3 rooms, utilities at $1500, internet at $1000, and groceries at $2000. It also lists contact information for two individuals including their email and Facebook profile. The total budgeted amount is $10,500.
Optymyze offers well-designed sales performance management software and professional services with decades of experience implementing technologies and business processes. It follows an agile methodology for projects, allowing flexibility to adapt to changing priorities. The agile approach provides early delivery of value, rapid implementations to reduce costs, and strong adherence to budgets and schedules. Optymyze professionals help customers streamline sales processes, customize solutions for their industry, and ensure user adoption and productivity.
Technology has advanced and intelligent use of which has revolutionized the marketing industry. Most business is now conducted over the phone with care and excellent customer support.
Real-time Manufacturing Management for a Hybrid Processmichaelthonea
One of my successful projects while at GAP, which was showcased at Wonderware’s Op Manage conference. My role was system project and played a major role in all development and design.
This document discusses how to build a business case for data center transformation (DCT) to gain support from the C-suite. It recommends defining the current state of high costs and complexity, the future state of reduced costs and improved services through consolidation and standardization. The business case should show how DCT will reduce overall IT costs, shift spending to business priorities, and improve business continuity. Workshops are suggested to determine benefits, critical success factors, and clarify business and IT priorities to get projects started and gain stakeholder buy-in.
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
This document discusses building a business case for private cloud adoption. It begins with an overview of cloud adoption trends and the needs of different stakeholders. Common challenges to cloud adoption are also presented. The document then examines myths and realities about cloud computing. A case study is provided on the total economic impact of private cloud based on interviews and surveys. Key benefits included improved efficiency, cost savings, and business agility. The document concludes with next steps around driving private cloud transformation, including people and cultural changes.
Event Streaming Architecture for Industry 4.0 - Abdelkrim Hadjidj & Jan Kuni...Flink Forward
New use cases under the Industry 4.0 umbrella are playing a key role in improving factory operations, process optimization, cost reduction and quality improvement. We propose an event streaming architecture to streamline the information flow all the way from the factory to the main data center. Building such a streaming architecture enables a manufacturer to react faster to critical operational events. However, it presents two main challenges:
Data acquisition in real time: data should be collected regardless of its location or access challenges are. It is commonplace to ingest data from hundreds of heterogeneous data sources (ERP, MES, Sensors, maintenance systems, etc).
Event processing in real time: events collected from different parts of the organization should be combined into actionable insights in real time. This is extremely challenging in a context where events can be lost or delayed.
In this talk, we show how Apache NiFi and MiNiFi can be used to collect a wide range of datasources in real-time, connecting the industrial and information worlds. Then, we show how Apache Flink’s unique features enables us to make sense of this data. For instance, we will explain how Flink’s time management such Event Time mode, late arrival handling and watermark mechanism can be used to address the challenge of processing IoT data originating from geographically distributed plants. Finally, we demonstrate an end to end streaming architecture for Industry 4.0 based on the Cloudera DataFlow platform.
The Digital Data Center: Connect, Aggregate, Analyze and ActTony DeSpirito
This presentation explores the latest in digital data center operations and innovative technology to efficiently and effectively operate and maintain mission critical data centers.
Presentation Joost Visser / SIG - what can be green about software- Workshop ...Jaak Vlasveld
Green IT Amsterdam Region and the Software Improvement Group (SIG) organized the first workshop of the Green Software Community, with as theme 'Green Software Architecture'. For more information, please visit www.greenitamsterdam.nl/greensoftwarecommunity/
This is a presentation by Joost Visser / SIG on what can be green about software
Proactive Services Through Insights and IoT by M. CaponeCapgemini
Measurable Business Cases for IoT in the Value Chain
IoT is changing the relationship between the customer and the company and enabling companies to develop new business models, but there are also many valuable applications
for IoT in the value chain, which can have immediate and measurable impacts on the bottom line. Capgemini shows the measurable use cases for IoT in the supply chain, product
development, production, logistics, and service.
Speaker:
Michael Capone,
Principal Business Analyst, Digital Customer Experience, Capgemini
Project Business Case and Capital Justification for Implementation of Applica...Duane Bodle
Business Case and Capital Justification Presentation For
Application Performance Monitoring and Retrospective Network Analysis Implementation. *** This Presentation Has Been Sanitized of IP Information ***
Maximizing Oil and Gas (Data) Asset Utilization with a Logical Data Fabric (A...Denodo
Watch full webinar here: https://bit.ly/3g9PlQP
It is no news that Oil and Gas companies are constantly faced with immense pressure to stay competitive, especially in the current climate while striving towards becoming data-driven at the heart of the process to scale and gain greater operational efficiencies across the organization.
Hence, the need for a logical data layer to help Oil and Gas businesses move towards a unified secure and governed environment to optimize the potential of data assets across the enterprise efficiently and deliver real-time insights.
Tune in to this on-demand webinar where you will:
- Discover the role of data fabrics and Industry 4.0 in enabling smart fields
- Understand how to connect data assets and the associated value chain to high impact domain areas
- See examples of organizations accelerating time-to-value and reducing NPT
- Learn best practices for handling real-time/streaming/IoT data for analytical and operational use cases
The document discusses the challenges of managing performance for modern web applications. It notes that traditional monitoring tools are inadequate as they do not measure from the user's perspective and cannot account for factors like third-party content and dynamic architectures. The document advocates for a new approach that directly measures response time at the browser level to provide accurate, correlated data across tiers. This real user monitoring allows teams to quickly triage issues, understand business impact, and optimize performance.
The document discusses how Jazz for Service Management can help integrate data from different sources to create a unified view. It does this through linked data and open services that allow for plug-and-play integration across tools from multiple vendors. This simplifies integration and enables things like dashboards, reports, and mobile access using common standards.
This document discusses how predictive maintenance using Internet of Things (IoT) data and analytics can help reduce unscheduled downtime. It provides examples of companies like American Electric Power (AEP), Duke Energy, and Air Liquide that have used predictive maintenance to detect potential failures in turbines and compressors before they caused outages. This allowed the companies to schedule repairs during planned outages and avoid more costly unplanned downtime. Predictive maintenance is presented as a key part of comprehensive enterprise asset performance management solutions that connect vast amounts of machine data to improve performance, increase reliability, and reduce operations and maintenance costs.
This document outlines an agenda for a lunch and learn on SpecFlow, a .NET framework for behavior-driven development (BDD). The agenda includes introductions to BDD, SpecFlow, and a demo of creating SpecFlow specifications. Benefits are discussed such as creating shared understanding and reducing assumptions. Challenges like test organization and state sharing are also covered. It concludes that capturing acceptance criteria in Gherkin specs and iterating with the business can lead to detailed requirements and automated regression tests.
NetApp Clustered Data ONTAP with Oracle DatabasesNetApp
The ESG Lab Validation report documents the results of hands-on testing of NetApp clustered Data ONTAP in Oracle database environments, with a focus on ease of management, non-disruptive operations, and efficient scaling.
O ofício convida os jovens filiados do PT de Cruz das Almas para uma reunião da Secretaria Municipal da Juventude do PT para discutir a composição da nova direção, divisão de tarefas, plano de ações para 2012 e eleições municipais. A reunião está marcada para o dia 28 de junho às 17h30 no diretório do PT.
This document provides a summary of Katharine Calvert's education, experience, skills, and contact information. She graduated from Florida State University in 2014 with a Bachelor's degree in English Literature and a minor in French. She has lived and worked in France as an au pair, taught English in primary schools as a language assistant, and held administrative and food preparation roles in the United States. She is bilingual in French and English and well-versed in Microsoft Office.
Rawan Mamdouh Ahmed Hussein is a name consisting of four parts - a first name (Rawan), a father's name (Mamdouh), a grandfather's name (Ahmed), and a family or tribe name (Hussein). Names in some cultures consist of multiple parts that provide lineage and family background information about an individual.
The document outlines a budget with various expenses including rent at $4000 for 3 rooms, utilities at $1500, internet at $1000, and groceries at $2000. It also lists contact information for two individuals including their email and Facebook profile. The total budgeted amount is $10,500.
Optymyze offers well-designed sales performance management software and professional services with decades of experience implementing technologies and business processes. It follows an agile methodology for projects, allowing flexibility to adapt to changing priorities. The agile approach provides early delivery of value, rapid implementations to reduce costs, and strong adherence to budgets and schedules. Optymyze professionals help customers streamline sales processes, customize solutions for their industry, and ensure user adoption and productivity.
Technology has advanced and intelligent use of which has revolutionized the marketing industry. Most business is now conducted over the phone with care and excellent customer support.
Real-time Manufacturing Management for a Hybrid Processmichaelthonea
One of my successful projects while at GAP, which was showcased at Wonderware’s Op Manage conference. My role was system project and played a major role in all development and design.
This document discusses how to build a business case for data center transformation (DCT) to gain support from the C-suite. It recommends defining the current state of high costs and complexity, the future state of reduced costs and improved services through consolidation and standardization. The business case should show how DCT will reduce overall IT costs, shift spending to business priorities, and improve business continuity. Workshops are suggested to determine benefits, critical success factors, and clarify business and IT priorities to get projects started and gain stakeholder buy-in.
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
This document discusses building a business case for private cloud adoption. It begins with an overview of cloud adoption trends and the needs of different stakeholders. Common challenges to cloud adoption are also presented. The document then examines myths and realities about cloud computing. A case study is provided on the total economic impact of private cloud based on interviews and surveys. Key benefits included improved efficiency, cost savings, and business agility. The document concludes with next steps around driving private cloud transformation, including people and cultural changes.
Event Streaming Architecture for Industry 4.0 - Abdelkrim Hadjidj & Jan Kuni...Flink Forward
New use cases under the Industry 4.0 umbrella are playing a key role in improving factory operations, process optimization, cost reduction and quality improvement. We propose an event streaming architecture to streamline the information flow all the way from the factory to the main data center. Building such a streaming architecture enables a manufacturer to react faster to critical operational events. However, it presents two main challenges:
Data acquisition in real time: data should be collected regardless of its location or access challenges are. It is commonplace to ingest data from hundreds of heterogeneous data sources (ERP, MES, Sensors, maintenance systems, etc).
Event processing in real time: events collected from different parts of the organization should be combined into actionable insights in real time. This is extremely challenging in a context where events can be lost or delayed.
In this talk, we show how Apache NiFi and MiNiFi can be used to collect a wide range of datasources in real-time, connecting the industrial and information worlds. Then, we show how Apache Flink’s unique features enables us to make sense of this data. For instance, we will explain how Flink’s time management such Event Time mode, late arrival handling and watermark mechanism can be used to address the challenge of processing IoT data originating from geographically distributed plants. Finally, we demonstrate an end to end streaming architecture for Industry 4.0 based on the Cloudera DataFlow platform.
The Digital Data Center: Connect, Aggregate, Analyze and ActTony DeSpirito
This presentation explores the latest in digital data center operations and innovative technology to efficiently and effectively operate and maintain mission critical data centers.
Presentation Joost Visser / SIG - what can be green about software- Workshop ...Jaak Vlasveld
Green IT Amsterdam Region and the Software Improvement Group (SIG) organized the first workshop of the Green Software Community, with as theme 'Green Software Architecture'. For more information, please visit www.greenitamsterdam.nl/greensoftwarecommunity/
This is a presentation by Joost Visser / SIG on what can be green about software
Proactive Services Through Insights and IoT by M. CaponeCapgemini
Measurable Business Cases for IoT in the Value Chain
IoT is changing the relationship between the customer and the company and enabling companies to develop new business models, but there are also many valuable applications
for IoT in the value chain, which can have immediate and measurable impacts on the bottom line. Capgemini shows the measurable use cases for IoT in the supply chain, product
development, production, logistics, and service.
Speaker:
Michael Capone,
Principal Business Analyst, Digital Customer Experience, Capgemini
Project Business Case and Capital Justification for Implementation of Applica...Duane Bodle
Business Case and Capital Justification Presentation For
Application Performance Monitoring and Retrospective Network Analysis Implementation. *** This Presentation Has Been Sanitized of IP Information ***
Maximizing Oil and Gas (Data) Asset Utilization with a Logical Data Fabric (A...Denodo
Watch full webinar here: https://bit.ly/3g9PlQP
It is no news that Oil and Gas companies are constantly faced with immense pressure to stay competitive, especially in the current climate while striving towards becoming data-driven at the heart of the process to scale and gain greater operational efficiencies across the organization.
Hence, the need for a logical data layer to help Oil and Gas businesses move towards a unified secure and governed environment to optimize the potential of data assets across the enterprise efficiently and deliver real-time insights.
Tune in to this on-demand webinar where you will:
- Discover the role of data fabrics and Industry 4.0 in enabling smart fields
- Understand how to connect data assets and the associated value chain to high impact domain areas
- See examples of organizations accelerating time-to-value and reducing NPT
- Learn best practices for handling real-time/streaming/IoT data for analytical and operational use cases
The document discusses the challenges of managing performance for modern web applications. It notes that traditional monitoring tools are inadequate as they do not measure from the user's perspective and cannot account for factors like third-party content and dynamic architectures. The document advocates for a new approach that directly measures response time at the browser level to provide accurate, correlated data across tiers. This real user monitoring allows teams to quickly triage issues, understand business impact, and optimize performance.
The document discusses how Jazz for Service Management can help integrate data from different sources to create a unified view. It does this through linked data and open services that allow for plug-and-play integration across tools from multiple vendors. This simplifies integration and enables things like dashboards, reports, and mobile access using common standards.
This document discusses how predictive maintenance using Internet of Things (IoT) data and analytics can help reduce unscheduled downtime. It provides examples of companies like American Electric Power (AEP), Duke Energy, and Air Liquide that have used predictive maintenance to detect potential failures in turbines and compressors before they caused outages. This allowed the companies to schedule repairs during planned outages and avoid more costly unplanned downtime. Predictive maintenance is presented as a key part of comprehensive enterprise asset performance management solutions that connect vast amounts of machine data to improve performance, increase reliability, and reduce operations and maintenance costs.
This document outlines an agenda for a lunch and learn on SpecFlow, a .NET framework for behavior-driven development (BDD). The agenda includes introductions to BDD, SpecFlow, and a demo of creating SpecFlow specifications. Benefits are discussed such as creating shared understanding and reducing assumptions. Challenges like test organization and state sharing are also covered. It concludes that capturing acceptance criteria in Gherkin specs and iterating with the business can lead to detailed requirements and automated regression tests.
NetApp Clustered Data ONTAP with Oracle DatabasesNetApp
The ESG Lab Validation report documents the results of hands-on testing of NetApp clustered Data ONTAP in Oracle database environments, with a focus on ease of management, non-disruptive operations, and efficient scaling.
- The document discusses Actifio's solution to address three key IT priorities - agility, resiliency, and cloud - by virtualizing copy data management to break the bond between application data and physical infrastructure silos.
- Actifio's approach simplifies infrastructure, reduces costs by eliminating multiple third-party tools and vendors, and improves business agility by providing instant access to data.
- The solution has been adopted by hundreds of enterprise customers across over 35 countries, receiving recognition from analysts, press and investors.
Strategies For IT Simplification PowerPoint Presentation Slides SlideTeam
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on Strategies For It Simplification PowerPoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of thirtytwo slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below.
Exploiting Tools for Faster, More Acceptable Process Improvement InitiativesMahesh Singh
The document discusses process improvement efforts and challenges. It notes that traditional approaches to process documentation and implementation face challenges including overly complex processes, lack of accessibility, and high implementation costs. A new approach is needed that provides simple, accessible, contextual, flexible and executable processes integrated with project tools to drive greater compliance and success. The speaker's company, Digité, provides an integrated process governance solution that links process definition to project execution for improved performance measurement, deployment and continuous improvement.
Software Measurement for Lean Application ManagementCAST
Learn how the Lean practices pioneered in the Toyota Production System apply to the Application Development and Maintenance (ADM) of business software. Applying Lean to ADM decreases total cost of ownership and improves business responsiveness and operational dependability.
Similar to Geae Tech Support Website Six Sigma Case Study (20)
This document contains references to training videos related to Lean Six Sigma. It is organized into sections for the Define, Measure, Analyze, and Improve phases. Each section includes 3-4 sets of 10 video references on topics like voice of the customer, SIPOC diagrams, process mapping, data analysis techniques, problem solving tools, and process improvement methods. The videos are from sources like Gemba Academy, SigmaXL, and LinkedIn learning groups.
The document outlines the analyze phase of a Lean Six Sigma project. It includes reviewing project charter and scope, identifying and prioritizing root causes through various tools like value stream mapping, Pareto analysis, hypothesis testing, and cause-and-effect matrices. Quick wins are targeted using tools like 5S, setup reduction, and Kaizen events. The phase culminates in a tollgate review to develop potential solutions before moving to the improve phase.
The document discusses the Improve phase of the Lean Six Sigma methodology. It provides an overview of the key tools and activities used in the Improve phase, including identifying and prioritizing root causes, developing and selecting solutions, implementing pilots, and developing implementation plans. It also discusses tollgate reviews, which are checkpoints to review progress. The Improve phase aims to develop, test, and select solutions to address the root causes identified in the Analyze phase in order to meet the project goals.
This document outlines the tools and activities used in the Measure phase of a Lean Six Sigma DMAIC project. It includes reviewing project documents, validating measurements, identifying quick wins, collecting baseline data, conducting an MSA, analyzing process capabilities, and documenting conclusions. The tools covered are process mapping, data collection planning, operational definitions, basic statistics, histograms, control charts, and calculating sigma levels.
This document provides templates and guidelines for Lean Six Sigma project tollgates at each phase of the DMAIC process. It includes tollgate checklists for the Define, Measure, Analyze, Improve, and Control phases with key deliverables and questions for review. Accompanying videos are referenced for each phase to provide additional guidance on success criteria. A variety of Lean Six Sigma tools that can be used across the phases are also listed. The templates are meant to guide documentation and ensure critical elements are reviewed at tollgates, but can be modified as needed for specific projects.
The document outlines the control phase tools and activities for a Lean Six Sigma project. It includes reviewing project documentation, validating goals and benefits, developing standard operating procedures and controls, implementing and monitoring the solution, confirming attainment of goals, identifying opportunities for replication, and transitioning the project to the process owner. Key metrics are monitored to ensure the process remains in control. Lessons learned are captured to improve future projects.
Bringing program excellence to process excellenceSteven Bonacorsi
Randy Clark, PowerSteering's Director of Six Sigma, has 20 years of experience in continuous improvement, Six Sigma, and quality management, as well as a longstanding involvement with the Baldridge National Quality Award program. At PowerSteering, Randy consults with global practitioners on maximizing process improvement efforts and has architected the technique of “Applying Six Sigma to Six Sigma” to continuously improve deployment results.How can you ensure that your process excellence projects are getting the best return on your efforts? In this lively discussion, Randy Clark – PowerSteering’s Director of Six Sigma, a Black-Belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldrige National Quality Award – will demonstrate how applying program management principles to Process Excellence can accelerate PEX results and address the challenges of executives, deployment managers, project members, and financial representatives alike. He’ll reveal key ways to improve executive visibility, team productivity, and both top- and bottom-line benefits.
Join this webinar to:
- Learn how you can gather, assess, and prioritize project ideas to ensure resources are focused on the highest-value opportunities
- Get new ideas on embedding best practices into project templates to reduce cycle time and improve accountability, execution and control
- Identify ways to leverage real-time dashboards to monitor key performance indicators and identify where management attention is required
- Recognize opportunities to replicate successful projects and eliminate redundant efforts
- Look at how you can streamline status reporting, gate reviews, and approvals as well as track and validate financial impact
This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) / 23:00 HKT (Hong Kong) / 01:00 EST (Sydney). >> Register for free Webinar http://tiny.cc/3aerrw
14th Annual Asian Lean Six Sigma And Process Improvement SummitSteven Bonacorsi
This document provides an agenda for a two-day Lean Six Sigma and Process Improvement Summit in Singapore on March 19-20, 2013. Day 1 of the conference will feature keynote speeches and panels on strategies for business process improvement. It will also include case studies and sessions on tailoring Lean Six Sigma approaches for different industries, quantifying investments in process improvement, and applying leadership skills for innovation. The agenda outlines three concurrent session streams on benchmarking Lean Six Sigma, developing team skills, and re-innovating processes.
Performance Strategy & Change Management Brochure 11 13 2012Steven Bonacorsi
This document advertises an upcoming conference on strategic performance and change management from November 13-15, 2012 in New Orleans, LA. The conference will cover key topics related to creating and sustaining organizational change, combining change management and performance methods/tools, and measuring results. Attendees can choose from plenary and breakout sessions on topics such as strategy mapping, managing change through performance scorecards, and building a balanced scorecard system. There will also be pre-conference workshops on topics like the neurobiology of change and developing leading indicators. The goal is to help executives and managers enhance strategy, enable change, and increase performance and productivity within their organizations.
The article discusses the lack of real strategy in most strategic plans and outlines a better strategic planning process. It argues that typical plans focus on justifying current activities rather than developing strategy. A better approach starts with defining a vision and strategic result, then identifying 3-4 strategic themes and results. Objectives and initiatives are developed to achieve these results. This ensures strategy drives operations rather than the other way around. The process results in greater employee engagement and organizational alignment around strategic priorities.
The document discusses making performance improvement strategic by starting with high-level strategic thinking and aligning initiatives with organizational goals and strategy. It recommends developing a strategic framework that includes strategic elements, objectives mapped in a strategy map, and performance initiatives to address gaps in objectives. This allows initiatives to be logically tied to vision and strategy. The approach ensures line-of-sight alignment between goals, strategy, and performance at all levels of the organization.
The document discusses how news delivery has evolved from print newspapers to online sources. It notes that newspapers represent a 20th century model where information is filtered and delivered by editors, resulting in lag between events and readers learning about them. Online news allows for more reader-based filtering and real-time updates. This evolution reflects the general shift from static, authority-based "Web 1.0" to dynamic, community-driven "Web 2.0" models of information sharing. Similarly, business performance management has shifted from static, lagging finance reports produced by analysts to interactive systems allowing up-to-date access to both financial and non-financial strategic metrics through a balanced scorecard approach. The best automation tools support this Web 2
This document discusses the Balanced Scorecard performance management system. It can be used by both private and public sector organizations to align strategies with operations. The Balanced Scorecard allows organizations to view performance through four perspectives: financial, customer, internal business processes, and learning and growth. It helps ensure strategies are executed effectively through objectives, measures, targets and initiatives set in each perspective. The document explores how to develop and implement a Balanced Scorecard system and shares lessons from organizations that have adopted this framework.
The document introduces the Strategic Management Maturity Model (SMMM), which was developed to help organizations assess the maturity of their strategic management capabilities. The SMMM evaluates performance across eight key dimensions of strategic management: leadership, culture and values, strategic thinking and planning, alignment, performance measurement, performance management, process improvement, and sustainability of strategic management. It is intended to help organizations understand where they stand compared to other high-performing organizations and identify best practices to improve strategic management maturity over time.
The document discusses how balanced scorecards can be used to align organizations through strategic planning and management. It describes balanced scorecards as strategic planning systems that communicate strategy throughout an organization and align objectives with resources. The author outlines the major components of a balanced scorecard system, including leadership, vision, strategy map, objectives, measures, initiatives and more. He explains that a balanced scorecard is developed through a systematic process of defining these various strategic elements and connecting them to form a comprehensive strategic management system.
The document uses a metaphor comparing organizational strategic planning to a professional sports team to explain the balanced scorecard approach. It describes how a balanced scorecard strategy map would translate objectives across organizational capacity, internal processes, customers, and financials to different aspects of running a team. However, it notes that measuring only financial success can provide an inaccurate picture, just as only looking at a sports team's profits ignored other measures of success. Organizations should consider non-financial strategic objectives, like pleasing fans in the case of a team, to achieve true balance.
The champion of a Balanced Scorecard training was struggling to explain strategic themes to employees who were unfamiliar with strategy terminology. The employees had proposed themes like "Partner with Microsoft" and "Improve Customer Satisfaction" which were more like objectives or initiatives rather than overarching themes. The consultant explains that champions must be good teachers in order to convey abstract concepts effectively. He provides examples to show that themes should be recurring patterns across an organization's strategy, not single projects or objectives, and outlines how to properly introduce the concept of themes to students.
Technology Company Balanced Scorecard Systems 06222010 FinalSteven Bonacorsi
This document discusses strategy-based balanced scorecards for technology companies. It explains that strategy-based scorecards align employee work with organizational strategy and vision. The document outlines how to develop a strategy-based balanced scorecard including defining mission, vision, strategic perspectives and objectives. It emphasizes linking these strategic components to create organizational alignment and communicate value creation for customers.
The document discusses how organizations can integrate innovation into their overall strategy using a balanced scorecard approach. It defines breakthrough and sustaining innovation and argues both can be managed. A balanced scorecard maps objectives across financial, customer, process, and capacity perspectives to ensure innovation supports the organization's mission and vision. Innovation becomes strategic when fully integrated into planning and management through objectives, measures, and initiatives on a strategic theme map.
1. Six Sigma DMAIC Project
GEAE Account
Project Leader/Green Belt: Michael Spofford
Project Leader Title: Customer Engineer & Certified Green Belt
Project Start Date: November 11, 2001
Master Black Belt: Steven Bonacorsi
2. Six Sigma in Action
Technical Support Web Site
Customer Profile – 18,000-Seat Aircraft Engines Manufacturing and Service Company
Before Sigma =0.79
Business Problem & Impact
Searching for technical information at vendor sites is a long and
tedious process. GE ITS technicians experience a loss of
productivity due to the lack of centralization and non-digitization of
commonly used technical info.
Measure & Analyze
Data Collection: Cycle time and process steps when locating
technical info at vendor sites measured in Excel format by
GEAE technicians.
Root Causes: Long process steps , lack of centralization, and New Sigma = +6
non standard practices were recognized as root causes. T USL
Improve & Control 10
Units: 40
A web based tool was developed to centralize commonly
needed technical info and to standardize the practice of Defects 0
Frequency
locating these resources. 5 Opportunities per unit 1
Results/Benefits DPMO 0
Process steps were reduced to < 3 when locating technical
0
info reducing cycle time to 10.25 seconds with an
02 46 8 12 16
10 14
expected efficiency savings +8k (annually). Total Time
A savings of US$8.8K in 2003!