Ankita is seeking a career opportunity with a global company. She has over 5 years of experience in the telecom industry working with Nokia Siemens Networks and Ericsson Global India. She has expertise in operations and maintenance of telecom networks, with skills in Oracle, UNIX, Linux, and telecom protocols like GSM and SS7. She is looking to enhance her technical and management skills.

1. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
Objective:
Looking for a career with a company having a Global vision, which encourages creativity, offers an opportunity for individual
development as a professional and to enhance the horizon of my technical knowledge, personal management skill and ability
to work in a team environment.
Education:
2010.2012 Post Graduate Diploma in Customer Relationship Management
from Symbiosis Centre for Distance Learning, Pune
222222222 B.Tech ( Electrical & Electronics ) from Bharat Institute of technology,
Uttar Pradesh Technical University, MEERUT
Secured Percentage: 72.0%
2006 10+2 from Dewan Public School, Meerut CBSE Board Secured: 79.8 %
2004 10th
from Dewan Public School, Meerut CBSE Board Secured: 84.5 %
Experience: 5.5 Years of Telecom Experience
• Nokia Siemens Networks Pvt Ltd on Pay roll of Ma foi Randstad
July 2010 –Oct 2012
Working as IN/VAS Engg in Telecom Domain.
Ericsson Global India Private Limited
Nov 2012- Till date
Working as BO-IN Senior Engineer in Telecom domain.
Experience Summary:
• Quality experience in Operations & Maintenance of Network in Telecom Industry.
• Good Knowledge in Oracle PL/SQL and UNIX Based Applications.
• Good Knowledge of Prepaid Platform .
• Creating Technical Impact Analysis Documents.
• Effective Communication and Technical Understanding.
• Strong Client handling skills and Leadership skills, assisting a team of 4-5.
• Managing the live Production Environment and Issues.
• Providing 24*7 On Call support to Critical Production Issues.
Key Skills:
• Telecom-IN Industry Skills: GSM, SS7 (Signaling System#7), Charge
@Once,CCN,SDP,MINSAT,VS.,ECMS
• Platforms: UNIX /LINUX ,SQL
• Database: Oracle 11g Certified( SLQ Fundamentals I)
• Tools: Putty ,FileZilla, PC Anywhere, Remedy, Citrix
• Certifications : ITIL foundation and CBIO.
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2. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
1. Projects Undertaken at Ericsson India Ltd :
Job Summary:
• Currently involved in providing Technical support to Bharti Airtel related to the MINSAT, SDP,
CCN (SCP) and Account Information & Refill Server. (PREPAID BILLLING MECHANISM) and
maintaining Intelligent Network (IN) configuration for Bharti Airtel Project as a part of GSDC
GNOC Team.
• Monitoring, troubleshooting and administration of IN related products/Nodes (CCN, SDP,
MINSAT, VS,IVR).
• Troubleshooting include Sun Solaris OS, LINUX IN Nodes.
• Handling critical, major and minor issues arising in the Ericsson Prepaid systems for Bharti North
Region and providing solutions within SLA.
• Handle emergencies and if required coordinate with Emergency support, investigate faults/cause
related to system/network problems and handle the tasks creating innovative and logical solutions
to solve complex problems.
• Interface with Marketing & Revenue Assurance teams for IN product configurations, UAT
proceedings, solve complex issues reported by the same and also perform reconciliation activities
along with Revenue Assurance/ Finance Teams for Fraud Management.
• Working on regular customer complaints and requests (call disputes, Recharge related problems,
wrong charging etc) with in the agreed SLAs.
• Providing Root cause analysis (RCA) of the problems.
Selection of Assignments
Ongoing Assignment: Operation and Maintenance of all IN nodes (North Region) for Bharti Network.
Role: Engineer-2nd level assurance
Following activities were carried out in this project.
• Manage day to day Maintenance of all IN nodes under GNOC
• Manage the Provisioning of IN.
• Ensure the Performance management of IN nodes.
• Ensure the timely backups of IN nodes.
• Coordinate with circle team and other party like core team, Hardware support team, customer
technical team for efficient implementation of service request and complaint handling.
• Coordination with other GNOC counterpart for solving issues raised by circle
• Problem escalation timely to the next level by raising CSR and follow up the same to maintain the
SLA.
• Performing Acceptance test of upcoming IN nodes.
2. Projects Undertaken at Nokia Siemens Networks Pvt Ltd:
2.1 Zain MTC Ltd. - KSA July 2010 – Till Date
Responsibilities:
• Unix Scripting upto L-2 for Sun Server for CPU Utilization, Memory Utilization, and Disk Utilization,Filesystem through
script..
• Write Unix script as per customer requirement.
• Build and maintain SQL scripts, and complex queries for data analysis and extraction.
• Daily health checks perform for all IN and VAS Nodes.
• Recreation and Provisioning of Subscribers on SAAM (VAS Node) and IN nodes .
• Subscriber’s reconciliation periodic on IN.
• Batch Execution on Unix System for solving all voucher problems, customer care problems related to subscriber status
changes, Balance transfer.
• Troubleshooting SMS complaints.
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3. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
• Debugging and analysis for charging related complaints with proper testing.
• Troubleshooting for alarms, faults in IN Nodes and troubleshooting customer related complaints (charging,VAS services
etc.)
• Co-ordination with NSS Core, RAN, IPBB, IT, CARE Team to resolve the network related issues.
• Analysis of Daily Incident Report
• Recommend timely actions and solutions to customer service requests.
Significant Achievements:
• Appreciation from the managers for quickly gaining the application knowledge.
• Given responsibility to handle assignments and managing the team.
Trainings & Projects :
• One Week Training in Nokia Siemens Networks; Noida, on GSM System.
• 2 Weeks workshop on ECMS for implementing in Bharti Pan India .
• 2 months Training at Transmitter of Radar in Bharat Electronics Limited (BEL), Ghaziabad where the
design and Testing of Radar were studied.
• B.Tech Project: Implementation of Automatic Toll Tax using AT89C52 Micro controller.
Personal Details:
Father's Name : Late Mr. L.M. Garg
Date of Birth : 20-02-1989
Sex : Female
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi
Email-address : ankita.garg200289@gmail.com ,smartaanki200289@gmail.com
Address : T-1002, Amarpali Zodiac Sector- 120, NOIDA- 201301, India
Phone : +917838330900
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