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Webinar: Take Your Employee Experience to the Next Level with Bots and Automations
The webinar focuses on how bots and automation can enhance employee experience by streamlining people processes and improving engagement. It covers the capabilities of a bot platform, real-world success stories, and implementation tips for organizations. Key advice includes empowering business units to take ownership and starting small with bot initiatives.
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Webinar: Take Your Employee Experience to the Next Level with Bots and Automations
- 1. 1 WELCOME TO THEWEBINAR!
- 2. 2 In today’s webinar,we’ll discuss: ❏ What is the Bot Platform ❏ How can using bots can upgrade the employee experience ❏ How you can better automate your people processes ❏ Success stories where The Bot Platform enhanced employee experience AGENDA Share your thoughts or takeaways on social media: Use #TalentViewLearning before, during or after the webinar TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 3. 3 LAWRENCE VILLANUEVA ● Workplacefrom Meta partner in the Philippines, Malaysia, and Vietnam focused on strengthening culture and engagement across industries ● CEB-SHL Certified Level A and B Occupational and Psychometric Assessment Trainer under the British Psychological Society ● His experience in growing the BPO market for human capital technology has allowed him to work with a network of outsourcing leaders in the region to develop talent management initiatives ● Degree holder in Human Resources Management and Psychology from Southville International School Head of Talent Culture and Communications, TalentView
- 4. 4 TECHNOLOGY STRATEGY DESIGN EMPLOYER BRANDING TalentViewWebinar | Take Your Employee Experience to the Next Level with Bots and Automations
- 5. 5 In partnership with TalentViewWebinar | Take Your Employee Experience to the Next Level with Bots and Automations & TBP New Starter Bot
- 6. 6 Empowering people to builda better employee experience TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 7. 7 WHAT IS THEBOT PLATFORM? TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 8. 8 What Are Bots? TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations We like to think of bots as digital assistants that help you and your staff say something, do something, read something or learn something Learning & training Voice of the employee / Surveys Nudging Reward & Recognition Proactive messages Onboarding new staff
- 9. 9 What is TheBot Platform? TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations A trusted, reliable and secure platform An easy to use, flexible bot-building solution A team of experts, here to help ● ISO 27001 certified ● 99.9% uptime SLA ● Trusted by Fortune 500 companies ● Regular pen-tests ● A partner who’s actually there for you ● Training, workshops, and technical support ● Instant chat support ● Tech team not required ● Visual message builder ● Simple integration ● Quick start templates ● Use your own tone of voice
- 10. 10 What is TheBot Platform? TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations Building a bot using our platform is as easy as writing a message We’ve designed our flexible, no-code cloud based platform to empower business units to solve their own problems using automation.
- 11. 11 HOW CAN BOTSENHANCE EMPLOYEE EXPERIENCE? TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 12. 12 Where can botshelp? TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations 288+ Employee Experience Touch Points 60% is owned by HR Teams *Workplace from Meta Employee Experience Handbook 2021
- 13. 13 Bots enhance theentire employee experience TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations Onboarding New Starters Employee Handbooks Staff Surveys Internal Job Openings Training and Quizzes Knowledge Sharing Talent Directories Running Appraisals Learning Management Systems Running Compliance Training Raising POs Planning Meetings Booking Rooms & Equipment IT Helpdesk Compliance Read & Sign FAQ Automation Submitting Expenses Task Tracking Acronym Directories Peer Recognition Voice of the Employee Encouraging Internal Networking Crowdsourcing Ideas & Input Company Culture Human Resources Internal Comms Training & Development Operations Company Comms Urgent Announcements Leadership Q&As Event & Conference Comms
- 14. 14 TIP # 1 TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations Give your bot a job description
- 15. 15 POLL What part ofyour company’s employee experience do you want to improve? Choose all that apply (Multiple choice) ● Human Resources ● Training and Development ● Internal Communications ● Operations ● Company Culture ● Others (let us know in the chat / comment section!) TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 16. 16 SUCCESS STORIES TALENTVIEW WEBINAR| Take Your Employee Experience to the Next Level with Bots and Automations
- 17. 17 Bots are drivingmeasurable value TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations 15.6x positive ROI achieved within the first year alone - Chantal Wilson, People Director, Honest Burgers Adoption of tools went from 30% to 90% in less than a week - Red Jaques Bernaldez, Director, Workplace Technology Portfolio Owner, Globe Telecom 900% year on year increase in colleague recognition nominations - Nico Bambao, Employee Experience Director, Globe Telecom 100% completion of security & compliance training was unheard of - Marcos Eleftheriou, Head of Internal Comms, Ennismore Within 5 minutes, 35% of our staff had already responded to the survey - Digital Leader, Large global retailer
- 18. 18 Customer Showcase: Globe TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations DUDE Digital Usher for Disaster & Emergencies Launched March 2020 6,092* monthly active people Wanda Reward and recognition program Launched May 2020 5,357* monthly active people DANI Device Anomaly Investigator IT Helpdesk Launched May 2020 4,986* monthly active people * at time of writing, May 2021 ● First signed up March 2020 ● 8,000 employees ● 33 bot builders ● 32 bots in their suite of tools ● Over 6,000 use at least 1 bot every day ● Buyer: Director of Employee Experience ● Builders: EX team, IT team & Comms team “Our staff LOVE our bots - DUDE, WANDA and DANI have personalities and are all seen as fellow colleagues at Globe Telecom, not just boring work apps. Working with The Bot Platform was my highlight of 2020.” Globe, a major provider of telecommunications services in the Philippines: Mark Dimaisip - Employee Engagement Manager
- 19. 19 Customer Showcase: Globe TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations DUDE - Daily health check and pulse survey Built by Globe’s EX & IT teams using The Bot Platform
- 20. 20 Customer Showcase: Globe TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations DANI - IT Helpdesk Built by Globe’s EX & IT teams using The Bot Platform
- 21. 21 Customer Showcase: Globe TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations Wanda - Reward and recognition Built by Globe’s EX & IT teams using The Bot Platform
- 22. 22 TIP # 2 TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations Start small and expand Onboarding / Offboarding Announcements & Surveys Many hours saved for every new hire as well as a more consistent experience for each staff member Over 10,000 frontline staff acted on the message within 30 minutes New Operating Procedures Daily Check In 100% of store openers trained on the new procedures and used on a daily basis by all store openers Launched the bot in 10 days, 6 months later, still used by 75% of the company on a daily basis Incident Reporting Event Assistants Twice the number of incidents are now being reported and with more useful information and context 98% of those that used the bot said the bot added to the event. They now use bots for all events
- 23. 23 ● Provide informationin the pre-event phase, engagement during the actual event, and reinforcement in the post-event phase ● Automate every stage of event communication ● Create excitement through announcements Event Assistants TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations Tailor messaging to the audience Provide content and schedules Supply logistical information Drive interactions and feedback Instantly answer FAQs
- 24. 24 Announcements TalentView Webinar Take YourEmployee Experience to the Next Level with Bots and Automations Easily and quickly send important company news to your whole workforce, or specific groups of staff – whether that be based on location, department or seniority – and then automate follow ups to ensure action points are completed Announcements & broadcasts Better visibility and read rates Send broadcasts Higher engagement Allow news submissions Target workforce by role, location and more
- 25. 25 Onboard Your NewStaff TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations Create seamless & consistent onboarding experiences that can: ● Be used across devices, ● Schedule information and new materials over time ● Quickly understand an employee’s comprehension of their training Welcome new hires Provide information Welcome new hires Welcome new hires Track morale Save HR time
- 26. 26 Learning & Development TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations Create an interactive learning guide that lives in chat and directs staff to relevant training materials, collects feedback on personal growth opportunities, facilitates training requests and encourages knowledge sharing across the company Learning & development Encourage consistent training Request training opportunities A database of educational resources Measure learning through quizzes Collect feedback and learn ways to improve
- 27. 27 Success Stories TalentView Webinar TakeYour Employee Experience to the Next Level with Bots and Automations The Bot Platform is empowering people to build a better employee experience using bots & automation tools Virtual Assistants in HCM 400+ Ratings - 4.7 Used By Reviews Affiliations
- 28. 28 How to ImplementBots TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations WORKSHOP Plan your bots and understand your governance structures TRAINING Platform training, we work with you to build the first version of your first bot FINISH YOUR BUILD Complete your first bot with the support of our award winning customer success team LAUNCH Define your audience & proactively message them through your comms channel MEASURE AND OPTIMIZE Gather feedback & optimize experience We work with you every step of the way
- 29. 29 Where do Istart? TalentView Webinar Take Your Employee Experience to the Next Level with Bots and Automations
- 30. 30 The audience Who willuse the bot? What’s their objective? Why would they use it? ● All our employees from the Philippines, Malaysia, and Vietnam ● Bring employee care to employees efficiently when they need support the most Measuring success What’s the impact of the challenge? What would bring on a high 5? ● Help us with the number of sign-ups for our fitness and mental wellness consultations ● Encourage employees to take intentional breaks from work ● Create a better community at TalentView by providing efficient wellness support to all whenever they need it. The challenge What’s the problem you’re trying to solve? ● Org-wide broadcast and posts ● Daily messages on chat to encourage participation and collect actionable insights leading to better programs TalentView Webinar | Take Your Employee Experience to the Next Level with Bots and Automations The experience Consider the tone of voice, what it needs to do and the user journey Driving adoption How will we get people to use it? Will broadcasts be used? ● Friendly, caring, and will take employees on a guided journey to resolve their concerns ● Provide wellness tips, anonymous sign-ups, and build awareness about mental health
- 31. 31 TIP # 3 TalentViewWebinar Take Your Employee Experience to the Next Level with Bots and Automations Let the business unit take ownership and build champions FACILITIES COMMUNICATIONS I.T. HELPDESK OPERATIONS HUMAN RESOURCES SECURITY
- 32. 32 Summary TalentView Webinar Take YourEmployee Experience to the Next Level with Bots and Automations Tip #3 Let the business unit take ownership and build champions Tip #2 Start small and expand Tip #1 Give your bot a job description
- 33. 33 FINAL NOTES TALENTVIEW WEBINAR| Take Your Employee Experience to the Next Level with Bots and Automations
- 34. 34 Take the EmployerBrand Strength Survey 2022 Make your voice count! Your participation in this 10 minute survey will help you better understand the strength of your talent brand and practices and give more insight into building exceptional candidate and employee experiences. Take the survey now and get first-access to the full report: https://www.research.net/r/EBSQ2022 TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 35. 35 CONTINUE THE CONVERSATIONS Checkout other HR resources: www.talentview.asia Contact us: learning@talentview.com Follow us on LinkedIn: TalentView Inc. Share your thoughts or takeaways: Use #TalentViewLearning TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations
- 36. 36 CONNECT WITH USON LINKEDIN TALENTVIEW WEBINAR | Take Your Employee Experience to the Next Level with Bots and Automations Anna Macaraig Talent Insights Specialist, TalentView #TalentViewLearning
- 37. 37 THANK YOU FORJOINING!