How bots can make your Workplace more productive

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Learn how bots and automation can make your workplace more productive, using The Bot Platform Using Workplace by Facebook is a great channel for your automation systems, in this presentation we ran through various use cases, examples, benefits, and we even built a bot live on stage.

Technology

hello@thebotplatform.com
How bots can make your
Workplace more productive

Syd Lawrence
CEO,
The Bot Platform
Jon Cox
Head of Partnerships,
The Bot Platform

Chatbots,
Automation,
Messaging bots,
AI powered bots,
Service agents,
Chat experiences,
or just simply, bots.

Bots can be used on -any-
-device- using Workplace
and Workplace chat.
New Starter Bot
New Starter Bot

Bots on Workplace -beneﬁt you- by...
Automating
Content
Automating
Process

Estimated that 85% of a
typical ﬁrm’s 900+ processes
can be automated
McKinsey & Company
”

Other beneﬁts of Workplace bots include:
Remove barriers and
improve openness
Accessible 24 hours a
day, 365 days a year
Deliver personalized
communication to your
workforce at scale
Save your staﬀ time
and business money
Increase productivity
and engagement
Monitor usage trends
and optimize over time

Diﬃcult to change/update
Start from scratch
Ongoing maintenance needed
Larger time and cost investment
Platform limited
Mostly built & ready to go
Minor conﬁguration required
Smaller time and cost investment
Build Buy

Workplace bots help staﬀ get stuﬀ done
Daily
stand ups
Tasks
Assist new
starters
Task
tracking
Employee
handbooks
Marketing
integration
Submitting
expenses
Company
wide comms
FAQs
Planning
meetings
Training
& surveys
Booking
rooms &
equipment
Helpdesks
Appraisals
CRM
integration
Raising POs
FinanceSales HR Operations Teams

Survey Bot Helpdesk Bot Event Bot Stand Up Bot
Ideas Bot Recognition Bot Mood Bot Job Board Bot
Popular use cases for bots on Workplace
News Bot
New Starter Bot

● 98% of business leaders agree that
ideas should come from everyone,
but just 62% report seeing it happen.
● Only 45% of frontline workers share
their ideas with senior team members
● 25% of employees have had an idea
but never told anyone, a further 38%
have shared their idea - only for it to
be ignored.
Using bots to crowdsource knowledge and ideas

● Organizations with a strong
onboarding process improve new
hire retention by 82 percent and
productivity by over 70 percent.
● 88% of organizations don't onboard
well and most only focus on week 1
of onboarding.
Using bots to onboard new starters

Planning your bots on Workplace
Purpose
of bot
Beneﬁt to
organisation
Target
audience
Required
functionality
Tone of voice
Goals
& KPIs
Beneﬁt
to audience
Success
metrics

Plan
Describe what
success looks like
Recruit
champions
Develop comms plan
with champions
Prepare
Prepare launch
materials
Soft
launch
Broadcast to
coalition
Launch
Launch bot and
drive adoption
Launching your bots on Workplace

Get champions on board to help
promote the vision
Recruit champions
Tell everyone about it by posting
a post onto Workplace itself
Workplace posts
Have a slide on it, or do a show
and tell with your org
On stage shoutouts
Share quick win success stories
with the organisation
Success stories
Pin a post to the top of a group
to share the vision
Pinned posts
Send a broadcast out to a
group to engage all at once
Group broadcasts
This might be a slightly old school way
of promoting bots, but it works
Posters / in house screens
Automatically send a message to someone
when they join a group
Group triggers
Driving adoption of your bots

● 79% of people who leave a job do
so because of a lack of recognition.
● 69% of employees would work
harder if they felt their eﬀorts
were better appreciated.
● Only 14% of organizations provide
managers with the necessary tools
for rewards and recognition.
Using bots to encourage recognition

Want to do it yourself?
Come to Bot Academy .
Get in touch

23 Thanks,
Let’s keep talking!
hello@thebotplatform.com
https://thebotplatform.com

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How bots can make your Workplace more productive

1. hello@thebotplatform.com How bots can make your Workplace more productive

2. Syd Lawrence CEO, The Bot Platform Jon Cox Head of Partnerships, The Bot Platform

3. What are bots?.

4. Chatbots, Automation, Messaging bots, AI powered bots, Service agents, Chat experiences, or just simply, bots.

5. Bots can be used on -any- -device- using Workplace and Workplace chat. New Starter Bot New Starter Bot

6. Beneﬁts

7. Bots on Workplace -beneﬁt you- by... Automating Content Automating Process

8. Estimated that 85% of a typical ﬁrm’s 900+ processes can be automated McKinsey & Company ”

9. Other beneﬁts of Workplace bots include: Remove barriers and improve openness Accessible 24 hours a day, 365 days a year Deliver personalized communication to your workforce at scale Save your staﬀ time and business money Increase productivity and engagement Monitor usage trends and optimize over time

10. Diﬃcult to change/update Start from scratch Ongoing maintenance needed Larger time and cost investment Platform limited Mostly built & ready to go Minor conﬁguration required Smaller time and cost investment Build Buy

11. Use cases

12. Workplace bots help staﬀ get stuﬀ done Daily stand ups Tasks Assist new starters Task tracking Employee handbooks Marketing integration Submitting expenses Company wide comms FAQs Planning meetings Training & surveys Booking rooms & equipment Helpdesks Appraisals CRM integration Raising POs FinanceSales HR Operations Teams

13. Survey Bot Helpdesk Bot Event Bot Stand Up Bot Ideas Bot Recognition Bot Mood Bot Job Board Bot Popular use cases for bots on Workplace News Bot New Starter Bot

14. ● 98% of business leaders agree that ideas should come from everyone, but just 62% report seeing it happen. ● Only 45% of frontline workers share their ideas with senior team members ● 25% of employees have had an idea but never told anyone, a further 38% have shared their idea - only for it to be ignored. Using bots to crowdsource knowledge and ideas

15. ● Organizations with a strong onboarding process improve new hire retention by 82 percent and productivity by over 70 percent. ● 88% of organizations don't onboard well and most only focus on week 1 of onboarding. Using bots to onboard new starters

16. Planning and launch strategy

17. Planning your bots on Workplace Purpose of bot Beneﬁt to organisation Target audience Required functionality Tone of voice Goals & KPIs Beneﬁt to audience Success metrics

18. Plan Describe what success looks like Recruit champions Develop comms plan with champions Prepare Prepare launch materials Soft launch Broadcast to coalition Launch Launch bot and drive adoption Launching your bots on Workplace

19. Get champions on board to help promote the vision Recruit champions Tell everyone about it by posting a post onto Workplace itself Workplace posts Have a slide on it, or do a show and tell with your org On stage shoutouts Share quick win success stories with the organisation Success stories Pin a post to the top of a group to share the vision Pinned posts Send a broadcast out to a group to engage all at once Group broadcasts This might be a slightly old school way of promoting bots, but it works Posters / in house screens Automatically send a message to someone when they join a group Group triggers Driving adoption of your bots

20. Watch us build

21. ● 79% of people who leave a job do so because of a lack of recognition. ● 69% of employees would work harder if they felt their eﬀorts were better appreciated. ● Only 14% of organizations provide managers with the necessary tools for rewards and recognition. Using bots to encourage recognition

22. Want to do it yourself? Come to Bot Academy . Get in touch

23. 23 Thanks, Let’s keep talking! hello@thebotplatform.com https://thebotplatform.com

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