Chatbots have grown business by drawing in a greater number of customers, investigating customer data, providing personalized support and thus increasing sales. This has made an evident feature in app development

2. INTRODUCTIONS TO CHATBOT
Chatbots are robots programmed to respond like
humans. According to Borisov's definition, "A
chatbot is a computer program that is capable of
having a human-like conversation with a user by
receiving and sending text messages for the
purpose of automating a business process."
It’s based in Artificial Intelligence and uses the AI-
mechanism NLP ( Natural Language Processing )

3. Technological IT firms are frequently spending in experimenting technologies like
AI (Artificial Intelligence), Chabot’s, digital assistants, augmented reality, virtual
reality etc.
The highest gross investment of marketing budget goes to area like
mobile app development, progressive web development or digital assets
management applications.

4. Powerful mobile communications play a vital role in the
growth of every business and chatbots can instantly
interact with the customers 24x7.
Most tech-giants are using the emerging and user-
oriented chatbots in the custom app development.

5. PURPOSE OF CHATBOTS
Such programs are often designed to convincingly simulate how human
would behave as a conventional partner, thereby passing the Turing test.
Chatbots are typically used the dialog systems for various purpose
including customer service or informational acquisition.
Chatbots – also known as “conversational agents” – are software
applications that mimic written or spoken human speech for the
purposes of simulating a conversation or interaction with a real person.

6. DEPLOYING CHATBOTS
A chatbot typically does two things:
• Encodes and interprets the user’s message by
identifying the user’s intent
• Gives back answers according the user’s message

7. Following are the propaganda that needs to be taken into
account by a web and mobile app development company
before deploying chatbots:
• Proper training of the bots
• Proper definition of its use-cases
• Whether the chatbot will develop by learning behaviour
with time or whether it has to be manually scripted; and
latter happens in maximum cases and it needs a lot of
resource and time ownership cost must be planned
accordingly.

8. MAIN FACTORS THAT MOTIVATE
PEOPLE TO USE CHATBOTS ARE:
Productivity: Chatbots provide the assistance or access t information quickly and efficiently.
Entertainment: Chatbots amuse people by giving them funny tips, they also help killing time when users have nothing to do.
Social and relational factors: chatbots fuel conversions and enhance social experiences. Chatbots with bots also helps to
avoid loneliness, gives a chance to talk about being judged and improves conversational skills.
Curiosity: The novelty of the chatbot sparks curiosity. People want to explore their abilities and to try something new.

9. Chatbots have grown business by drawing in a greater number of customers,
investigating customer data, providing personalized support and thus
increasing sales. This has made an evident feature in app development

10. Traditional customer servers with human agents cannot guarantee 100% efficient.
These are getting replaced by the more accurate and reliable AI-based chatbots.
Due to these reason, app development companies in Kolkata are incorporating
chatbots into their applications.
IDENTIFICATION TO RIGHT AREAS:

11. We can divide chatbot programmed into two large groups:
Working according to pre-planned commands ( Simple chatbot ) and trained ( Smart or Advanced chatbot )
Simple Chatbots works on a basis of pre-written keywords that they understand. Each of these command
must be written by the developer separately using regular expressions or other forms of string analysis.
SIMPLE CHATBOTS

12. Smart Chatbots rely on artificial Intelligence when they communicate with users. Instead of pre-prepared
answers, the robot responds with adequate suggestions on the topic. All those words said by the
customers are recorded later for processing. However, the Forrester report “ The State of Chatbots” points
out that artificial intelligence is not a magic and is not yet ready to produce marvellous experience from
users on its own.
SMART CHATBOTS

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