Get Total Performance Visibility into Microsoft IT Services Through a Single Pane of Glass
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From a performance management perspective, unified monitoring is most effective when there's a single source of actionable truth; it moves us away from diagnosis-related activities and toward collaborating on how to establish self-healing properties when that diagnosis is identified. Not only is this more cost-effective, it's a more "unifying" activity than troubleshooting. A single pane of glass without an understanding of end-to-end IT service dependencies may just lead to more alert fatigue--little actionable information due to lack of effective correlation and root cause diagnosis. The results are long problem isolation and diagnosis cycles, resulting in poor user experience and increased IT operation costs Watch this on-demand webinar where John Worthington, Director of Product Marketing at eG Innovations, demonstrates how you can achieve end-to-end performance monitoring of Microsoft IT services such as SharePoint, Exchange or custom .Net applications--even if those IT services incorporate non-Microsoft components or cloud services—and unify Microsoft SCOM at the same time. In this on-demand webinar, you will: - Learn how to automatically diagnose Microsoft applications like SharePoint, Exchange and .Net applications - Understand why converged application and infrastructure monitoring can help accelerate isolating performance issues in heterogeneous environments - Find out how to unify your System Center and Operations Manager console
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Get Total Performance Visibility into Microsoft IT Services Through a Single Pane of Glass
- 3. © eG Innovations, Inc | www.eginnovations.com Logistics § Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. § This webinar is being recorded. You will receive a link to the recording in a few days. § A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/
- 5. © eG Innovations, Inc | www.eginnovations.com Agenda © eG Innovations, Inc | www.eginnovations.com • Introduction • Monitoring Microsoft IT Services • Monitoring non-Microsoft IT Services • Unified Monitoring with SCOM • Conclusion
- 7. © eG Innovations, Inc | www.eginnovations.com Who We Are... • eG Innovations is an industry leader in performance management solutions for complex, dynamic, multi-tier digital IT services 7 2001 • Universal Agent • Automatic thresholding • Automated diagnostics • Web transaction monitoring • Integration console • Service topology map • Auto correlation based on dependency maps • 360° visibility into VM performance • Industry first virtualization-aware auto-diagnosis • Broadest virtualization coverage User experience monitoring Transaction tracing Code level visibility Unified Monitoring Business Service Management 2005 2008 Virtualization 2014 Cloud 2016 Converged APM/IPM • SaaS Option • Public/Private/Hybrid cloud support • • •
- 9. © eG Innovations, Inc | www.eginnovations.com Microsoft System Center • eG Innovations is a Microsoft System Center Alliance Partner • Microsoft System Center offers provisioning, automation, management and monitoring of infrastructure and workload on- premises and in the cloud Manage Devices Through a ‘Single Pane of Glass’
- 10. © eG Innovations, Inc | www.eginnovations.com Microsoft Operations Manager • SCOM provides infrastructure monitoring (application, server, network, virtual platform etc.) • SCOM is good for monitoring Microsoft applications, but DOES NOT provide deep visibility into non-Microsoft servers/ applications (Citrix, SAP, VMware, Oracle, custom apps, etc.) • Organizations use Management Packs (MP) from third-party monitoring tools to extend SCOM’s monitoring functionality to non-Microsoft servers / applications.
- 11. © eG Innovations, Inc | www.eginnovations.com eG Innovations and Microsoft • Unified performance monitoring for Microsoft and non-Microsoft environments • Ability to integrate with SCOM if required via Universal Management Pack – Leverage automated diagnosis, auto-baselining and converged APM/IPM • Every Layer, Every Component • Code to Bare Metal • Any Deployment Model Microsoft and Non-Microsoft IT Services Automated Diagnosis and Embedded Analytics
- 13. © eG Innovations, Inc | www.eginnovations.com Microsoft SharePoint Services • Microsoft SharePoint services can include: – Workspace collaboration – Enterprise search – File transfer – Workflow management – Website development • SharePoint farms have multiple tiers and layers – Site collections, sites, web applications, web parts, content, databases, logs, events and more
- 15. © eG Innovations, Inc | www.eginnovations.com • Track the availability of critical SharePoint services such as search, index, timer job, and more SharePoint Farm • Farm inventory • Web front-end servers • Application servers • Database servers • Service instances SharePoint Site Collections • Size • Active and least active site collections SharePoint Sites • Site Availability • Size • Active and least active sites Web Applications • Application size • Content databases used • Number of users • Growth rate Web Parts • Closed and open web parts • Critical slow web parts SharePoint Documents • Document libraries • Documents • File formats • File type distribution • Lists • Attachments Example: Timer Jobs Test - • Tracks successful and failed timer jobs • Proactive alerting if a job fails • Detailed diagnostics provides job details Troubleshooting SharePoint Web Usage Analytics • Users, visitors, destinations, browsers • APDEX score • Page views (satisfied/tolerating/frustrated) • Average page load time • Average IIS latency • SQL logical reads • Average CPU duration • GET, POST, OPTIONS requests • Errors SharePoint Databases • Configuration database • Content database • App Management database • Search Administration database • Analytics Reporting database • and more... SharePoint Search Content Feed • Search gatherer threads SharePoint Server • Health Analyzer alerts • ULS logs • Backup and restore operations • Timer jobs SharePoint Services • Timer Service • Tracing Service • User Code Host • Server Search SharePoint Request Management • Unfinished routed requests • Failed and throttled requests • Last ping latency • Reused connections per second • Average processing time Backup and Restore • Monitor failed and successful backup and restore operations
- 16. © eG Innovations, Inc | www.eginnovations.com Actionable Insights • Track the growth rate of documents, lists, web applications, and recycle bin • Understand which le types are contributing to data explosion • Report on orphaned les, old and unused content • Use built-in reports to forecast content growth and plan storage needs
- 19. © eG Innovations, Inc | www.eginnovations.com Monitoring Microsoft Exchange • Monitor Microsoft Exchange server performance – Instantaneous occupancy of the different Microsoft Exchange server queues – Access patterns of users – Interaction of the Exchange server with the Active Directory • Historical analysis for optimizing performance
- 20. © eG Innovations, Inc | www.eginnovations.com Microsoft Exchange Monitoring • Ensure that your critical Microsoft Exchange servers are operating optimally at all times • Get proactive alerts of performance anomalies that can impact mail performance • Accurately identify bottlenecks by correlating across performance at application, network, and system layers • Easily assess the effect of server/network reconfigurations and their impact on mail service performance
- 22. © eG Innovations, Inc | www.eginnovations.com Monitoring .NET Applications • Full stack APM monitoring – Measure the digital experience of users in real time – Analyze critical business transactions and diagnose slowdowns – Get .NET method-level visibility to fix application code issues – Understand application dependencies with underlying infrastructure – Auto-correlate alerts & isolate the root cause of performance problems
- 23. © eG Innovations, Inc | www.eginnovations.com Monitor User Experience for .NET Applications – Real user monitoring (RUM): • Agentless, passive monitoring • Identify which user, location, transaction is slow, and why • Diagnose if application slowdown is due to the client, browser, network, server, or content download – Synthetic transaction monitoring: • Using simulated user transactions, proactively test and detect issues, establish benchmarks, compare pre- and post-deployment performance • Monitor digital user experience as users interact with the front end of .NET applications:
- 24. © eG Innovations, Inc | www.eginnovations.com Analyze Distributed Server-Side .NET Transactions • Tag and follow .NET transactions across all application tiers • Visualize flow of business transactions through the application runtime architecture • Measure the execution time taken by each tier • Using advanced hop-by-hop analysis, trace across all tiers, with no gaps • Examine transactions through multi-tiered IIS servers, JVMs, and external service calls
- 25. © eG Innovations, Inc | www.eginnovations.com Gain Deep Insights into .NET Code and Identify Errors • Drill down to the .NET application code and identify errors and exceptions • Get method-level visibility and pinpoint the exact line of code delaying transaction processing • View error-prone, badly written and long-running database queries • Analyze transactions from both web browsers and native mobile applications
- 26. © eG Innovations, Inc | www.eginnovations.com Only Infrastructure Monitoring Helps Diagnose the Root Cause – If the backend database is slow due to insufficient memory, all queries will report slowness – Only direct visibility of the database health, availability, performance and configuration will help isolate the root cause and troubleshoot the problem • Business transaction monitoring tells you if there is a slow query that is affecting application performance • But DOES NOT reveal the root cause IT teams need unified visibility of application performance in context of infrastructure health to determine the root cause App Infra
- 27. © eG Innovations, Inc | www.eginnovations.com Troubleshoot Faster with Automated Root Cause Diagnosis • Get out-of-the-box visibility throughout the entire infrastructure supporting .NET applications – SQL Server, Oracle, Active Directory, IIS, Microsoft Azure, Hyper-V, VMware, and more • Auto-discover application-to- infrastructure dependencies and visualize topology from intuitive maps • Automatically correlate performance insights across the infrastructure and pinpoint the root cause
- 28. © eG Innovations, Inc | www.eginnovations.com Organization-Wide Benefits with eG Enterprise APM • Application owners can detect user experience and application performance issues • IT administration teams can drill into any component (.NET, IIS, SQL Server, AD, cloud, etc.) and gain deep performance insights for troubleshooting • DevOps teams can proactively identify performance bottlenecks and ensure faster production rollouts • Developers benefit from quick identification of code-level and database query-level errors • Helpdesk personnel can quickly view the entire .NET service performance at a glance, pinpoint problem areas for faster escalations
- 32. © eG Innovations, Inc | www.eginnovations.com The eG Universal Agent • A single monitor license for Windows, Linux, Solaris, HP-UX, AIX, VMware, Tru64 • A single price, regardless of OS or server configuration – 2, 4, 8, 16 CPUs • A single monitor for monitoring any application • A single price to manage multiple applications on the same server • Auto-upgradeable • Agentless monitoring option • 100% web-based – HTTP/HTTPS
- 33. © eG Innovations, Inc | www.eginnovations.com Machine Learning and Embedded Analytics • Patented analytics embedded in the monitor • Correlates every layer of every component across end-to-end digital business services • Self-learning adapts data collection in real time to operational events • Self-healing correlation provides for automated remediation • Simple, intuitive user interface
- 35. © eG Innovations, Inc | www.eginnovations.com UNIFIED MONITORING WITH SCOM Total Performance Visibility for Microsoft IT Services Support for: • SCOM 2012 • SCOM 2012 SP1 • SCOM 2012 R2 • SCOM 2016
- 36. © eG Innovations, Inc | www.eginnovations.com Microsoft SCOM Universal Management Pack 1. Automated infrastructure topology views 2. Auto-publishing eG dashboards in SCOM 3. Segregation of active and closed alerts 4. Forward alerts to SCOM based on severity 5. Performance rating and conditional aggregation support 6. SCOM 2016 support 7. Improved scalability 8. Components overview dashboard
- 37. © eG Innovations, Inc | www.eginnovations.com Automated Infrastructure Topology Views • For infrastructure monitored by eG Enterprise, eG Universal Management Pack automatically creates topology views in SCOM. • There are two types of topology views offered: – Management topology – Component topology • These topology views are available in SCOM-supported format: folder-based and hierarchical, with easy drill down options. • Monitor the health of each component as healthy , critical , or warning state. • Clicking on the icon on each component lets you drill down further and view subcomponents within the same topology diagram.
- 40. © eG Innovations, Inc | www.eginnovations.com Component Topology (contd.) • For component specific topologies such as Citrix, VMware, EMC, etc., administrators can – Click on respective folders and select ‘Component Topology’ – And, easily drill down into any component for deeper performance analysis
- 41. © eG Innovations, Inc | www.eginnovations.com Auto-Publish eG Dashboards in SCOM • eG Universal Management Pack automatically publishes eG Enterprise’s ‘My Dashboards’ inside the SCOM console. • From the eG Enterprise web console, administrators can select which dashboards to publish. • Once published, the dashboards will be live in SCOM and display real-time monitoring data as shown in eG Enterprise.
- 44. © eG Innovations, Inc | www.eginnovations.com Send eG Alerts to SCOM based on Severity • Administrators have the option to filter alerts sent to SCOM based on alert severity. • How this is done: – Edit the ‘eg_scom’ .ini file – Change StatePriority to ‘Critical’, ‘Major’, ‘Minor’, or any combination amongst the three – Now, only alerts with the specified severity only get sent to SCOM
- 46. © eG Innovations, Inc | www.eginnovations.com Support for SCOM 2016 • eG Universal Management Pack now supports integration with Microsoft SCOM 2016 • Currently supported SCOM versions: – SCOM 2012 – SCOM 2012 SP1 – SCOM 2012 R2 – SCOM 2016 • With eG Enterprise 6.2, we have stopped supporting SCOM 2007 R2
- 47. © eG Innovations, Inc | www.eginnovations.com Scalability Improvements • By default, the eG Universal MP does not display descriptors that are in Healthy state, i.e., only test/measure names are shown • All descriptors in Critical or Warning states will be displayed. • This reduces the volume of state transition data that is sent from eG Enterprise to SCOM—improving scalability to support more components and state data per eG Connector. • Administrators can override this setting by just editing a config file and turning this feature off to receive state data of all descriptors regardless of their health status.
- 49. © eG Innovations, Inc | www.eginnovations.com Components Overview Dashboard • New dashboard shows the collective health of all components for each component type. – For e.g., all VMware ESX servers, all Citrix XenApp Servers, all Microsoft SQL Servers, etc. • In a single click, drill down to view all unhealthy components and alerts.
- 52. © eG Innovations, Inc | www.eginnovations.com SCOM Universal Management Pack Use Cases • Monitoring portfolio optimization; simplify administration of multiple SCOM management packs • Need to minimize learning curve; let first level continue to use SCOM • Desire to leverage System Center as a Single Pane of Glass
- 53. © eG Innovations, Inc | www.eginnovations.com Microsoft SCOM Universal Management Pack • Integrated end-to-end monitoring of heterogeneous IT infrastructures – Single pane of glass performance view of entire service infrastructure (not just Microsoft applications) • Makes SCOM “virtualization-aware” – Instant access to detailed diagnostics • Centralized monitoring and alerting from SCOM – Short learning curve for SCOM Administrators • Add custom monitoring easily to SCOM – Maximize the returns on your SCOM investment
- 55. © eG Innovations, Inc | www.eginnovations.com Unified Performance Monitoring Unified monitoring is most effective when there’s a single source of actionable truth. • Every Layer, Every Component • Code to Bare Metal • Any Deployment Model Microsoft and Non-Microsoft IT Services Automated Diagnosis and Embedded Analytics It’s what moves us away from diagnosis-related activities, and toward collaborating on how to establish self-healing properties when that diagnosis is identified1. 1 Universal vs Unified Monitoring: What’s the Difference? April 14, 2017
- 56. © eG Innovations, Inc | www.eginnovations.com User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Unifying your Single-Pane-of-Glass • Every Layer, Every Component • Code to Bare Metal • Any Deployment Model Microsoft and Non-Microsoft IT Services Automated Diagnosis and Embedded Analytics
- 57. © eG Innovations, Inc | www.eginnovations.com Who Benefits From Unified Monitoring? C-Level Exec Application Owner, IT Service Manager Helpdesk, Support Staff IT Admins: (Network, Systems, etc.) IT Ops Lead, IT Manager/Director IT Architects, IT Consultants • High-level reports of overall IT service health • Service-level view • User impact • Application slowdowns • Validate user experience problems in real time • Identify the source of problem, involve the right experts • Quickly identify which tier is causing a problem • Eliminate blame game • Get deep insights for troubleshooting • Overall IT infra health • Resource usage patterns • Capacity planning • Performance assessment • Migration reports • Infra right-sizing and optimization
- 58. © eG Innovations, Inc | www.eginnovations.com How we can help eG can help design a path forward that meets your needs – Initial environment discovery and needs analysis – Operational analysis and stakeholder mapping – Proof-of-Concepts and Pilot Programs – Tailored Support Programs and Road Maps