Single Pane of Glass Monitoring Tool - Is it a Myth or a Reality

© eG Innovations, Inc | www.eginnovations.com
Single-Pane-of-Glass
Monitoring Tool
for IT Infrastructures
Myth or Reality?

Logistics
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About eG Innovations
eG Innovations is a provider of enterprise-class performance
management products that provide complete visibility across
every layer and every tier of dynamic & complex, cloud,
virtual and physical IT environments to reliably deliver
mission-critical business services.
Founded
2001
Headquarters
Singapore
Employees
175
Web Site
https://www.eginnovations.com
Worldwide Locations/Offices

Why Customers Come to Us
• 75% of IT organizations are suffering
from degraded business applications
– IDC Research
• 70% of the time, IT organizations learn
about performance problems from
end-users
- Gartner
• 31% of performance issues take more
than a month to resolve or are never
resolved
- Forrester

Awards and Recognition

Agenda
• Evolving IT Landscape
• The Case of Multiple Monitoring Tools
– Reasons for Too Many Tools
– Problems for IT Teams
• The Single-Pane-of-Glass Utopia
– Debunking Myths
– Uncovering the Reality
• Single-Pane-of-Glass with eG Enterprise
– Live Demonstration
• Q&A

Evolving IT Landscape
The modern IT stack has become diverse and distributed
Hybrid Environments Containers Microservices
Hyper-Converged Infrastructures Virtualization / VDI IoTBYOD
It is challenging to manage heterogeneous platforms
and multi-vendor devices

Multiple, Diverse Monitoring Tools
“65% of companies own more than 10 different monitoring tools”
– EMA Survey, 2015
Monitoring Tool Sprawl
The Result:

Reasons for Monitoring Tool Sprawl
Specialized Requirements – A Tool for Each Infra Tier1

Multiple Tools for Same Infra Tier
• Different tools
• Multiple vendors
• Lack of integration
• Lack of correlation
• No unified visibility
• No consistent reporting
2

Inheritance
• Bringing in tools from previous
roles and organizations
• Mergers and acquisitions
3 Bundling
• Hardware purchases include
monitoring software (Dell
OpenManage, Nutanix Prism, etc.)
• Packaged monitoring tools from
software vendors (Citrix Director,
VMware vROPS, etc.)
4

Many Monitoring Options
• Open source and free tools
• Cloud/SaaS-based tools
• Ad hoc tools for a specific use cases
• Custom scripts and in-house tools
5

The Problem of Multiple, Diverse Tools
“Over 35% IT pros feel, because they have
too many tools and dashboards, they are
slower at responding to critical issues
and identifying the root cause”
– Opsview Survey, 2016
“IT teams spend 46 hours per month
in war room troubleshooting sessions”
– TRAC Research, 2012
• Overlapping
functionality
• False positives
• Lack of cross-domain
correlation
• Finger-pointing and
blame game
• Longer diagnosis and
troubleshooting
• High TCO

User Experience: The Measure of IT Success
• When users complain: “My application is slow!”
• Identifying the root cause is challenging:
– In the application code, the server, OS, database, network
connectivity, virtualization/cloud platform, storage array, etc.?

• IT teams are feeling alert fatigue
more than ever before
– 50% IT pros received 50 alerts per day
from their monitoring tools
– 23% IT pros received more than 100
alerts each day
– 79% reported that reducing alert noise
is a top challenge
Flooded with Alerts
– Survey by BigPanda, 2016

The Single-Pane-of-Glass Utopia
• Every IT manager wants to have a single-pane-of-glass
monitoring solution
• One holistic dashboard across all IT tiers:
– From desktops to servers, application code to hardware,
virtualization to storage, network to cloud

Wishlist for a Single-Pane-of-Glass Tool
• End-to-End
• Get centralized infrastructure-wide visibility from one console
• All-encompassing
• Replace all existing tools with one single-pane-of-glass tool
• Intelligent
• Provide insights to pinpoint the root cause of problems
• Automated
• Discovery, monitoring, and script-based actions for self-healing
• Proactive
• Provide trustworthy alerts, in advance
• Simple to use
• IT helpdesks (non-experts) can use the tool for problem triage

Single Pane of Glass:
Myths

Myth #1
– A super doctor who treats all
ailments doesn’t exist!
• One do-it-all monitoring solution exists that can replace all
your monitoring tools.
✓ Modern IT landscape is too
diverse and heterogeneous
✓ One tool that is expert at all
the technologies is highly
unlikely
✓ Domain experts cannot give
up their point solutions
Reality Check

Myth #2
• Single-pane-of-glass is a manager-of-managers, i.e.:
― Aggregates alerts from all your existing monitoring tools, and
rolls them up on a single dashboard
– Lacks the raw metrics needed for
proactive analysis
– Only reliant on temporal analysis of
events – can detect problems with
repetitive symptoms, but not new
ones
– Does not understand inter-
dependencies between IT tiers
Useful for alarm consolidation
Reality Check

Single Pane of Glass:
Reality

What Can a Single Pane of Glass Deliver?
• End-to-End
• Intelligent
• Automated
• Proactive
• Simple to use
 Myth #1, not practical

The Single Pane of Glass Reality
Patient General
Physician
Neurologist
Cardiologist
Ophthalmologist
Diagnoses and
addresses 80% of
problems
Needed only when there
is expertise needed to
solve a complex problem
Single-Pane-of-Glass
Monitoring Tool
Expert Tools/
Point Solutions
A Healthcare Analogy

eG Enterprise
A Single-Pane-of-Glass Monitoring Solution

eG Enterprise Demo

When an end-user complains about a slow application
Multiple Tools
• IT teams
– Investigate every
infrastructure tier
– Get into a war room
and resort to blame
to identify the
problem
Single Pane of Glass
• IT service manager or helpdesk staff
– Looks at centralized dashboard
– Gets performance visibility of all
infrastructure tiers
– Pinpoints the problematic tier quickly
– And, informs the right personnel for
troubleshooting
Troubleshooting Using a Single Pane of Glass

IT Monitoring is Not Just Troubleshooting
Right-Sizing
Planning
Auditing
Optimization
• Analyze usage
patterns
• Load-balance your
infrastructure
• Measure resource
utilization against
availability
• Get the most out
of your
infrastructure
• Predict when you
will run out of
resources
• Forecast future
requirements
• Make information
available for
audits
• Get reports for
regulatory
compliance

Before
Migration
After
Migration
Migration Analysis

A few of the servers
are handling most of
the sessions
Capacity Optimization

Capacity Planning
Memory bottleneck
preventing addition
of more desktops
Identify and resolve bottlenecks and excess capacity
for right-sizing your environment

Forecast the Future
Predicted FUTURE
performance based on
the past

What You Can Achieve with a Single Pane of Glass
• End-to-End
• Intelligent
• Automated
• Proactive
• Simple to use
 Myth #1, not practical

Who Benefits From a Single Pane of Glass?
C-Level Exec
Application Owner,
IT Service Manager
Helpdesk,
Support Staff
IT Admins:
(Network, Systems, etc.)
IT Ops Lead,
IT Manager/Director
IT Architects,
IT Consultants
• High-level reports of
overall IT service health
• Service-level view
• User impact
• Application slowdowns
• Validate user experience
problems in real time
• Identify the source of
problem, involve the
right experts
• Quickly identify which tier
is causing a problem
• Eliminate blame game
• Get deep insights for
troubleshooting
• Overall IT infra health
• Resource usage patterns
• Capacity planning
• Performance assessment
• Migration reports
• Infra right-sizing and
optimization

How to Implement a Single-Pane-of-Glass
Solution?
• Replacement (myth #1) and aggregation (myth #2) don’t work, but
intelligent consolidation of your monitoring tools will
• Implement a single-pane-of-glass monitoring tool that can monitor all
parts of your IT infrastructure and provide centralized visibility
You cannot replace all your point solutions
Perform an audit of existing tools
• Find overlapping, unused,
and redundant tools
• Decommission tools
contributing to shelf-ware
Build a monitoring strategy
• Use the single-pane-of glass as your go-
to solution for monitoring & diagnosis
• Domain experts can use their point
solutions for deeper analysis

Dramatically simplify and
accelerate application
performance management.
Deliver peak performance,
user satisfaction and ROI.
User Satisfaction
IT Productivity
Higher service
uptime
Simplicity
Cost control & ROI
Total IT
Performance
Management
“
”
Benefits of a Single-Pane-of-Glass Solution

Thank You!
www.eginnovations.com/freetrial
info@eginnovations.com (65) 6423 0928

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