Geoff Needham's CV provides a summary of his career experience and qualifications. He has over 15 years of experience in contract and operations management, most recently as a Contract Manager for Rentokil Pest Control on the London Underground from 2011 to present. Prior to that he held roles such as Operations/Branch Manager and Sales Executive. He has extensive training in areas such as management, sales, marketing, finance, and IT. His objective is to apply his skills and experience in a Contract/Account Management role.

1. Geoff Needham CV dated 28 May 2015
Geoffrey (Geoff) Vernon Needham
144 High Street, Shoeburyness, Southend-on-Sea, Essex, SS3 9AT
Telephone: (day) 07545 958 142 (eve) 01702 296 798 email: gneedham7343@gmail.com
Profile
A performance driven and customer focused contract manager. Proven capabilities consistently and
successfully delivering tough objectives under pressure.
An outstanding communicator and team player with exceptional leadership planning and administrative skills.
Additional key strengths:
• All round understanding of contract and operational management.
• Experienced in delivering customer service standards and customer loyalty.
• Setting clear objectives – and delivering them.
• Training, coaching and motivating others.
• The ability to deal with, communicate and manage change.
• IT competent in all major PC applications and the Internet.
• Knowledge of financial and budget management.
Career Objective
To apply these skills and experience, all of which required the ability to deliver results under pressure together
with great personal integrity, within the Contract/Account Management role.
Career Summary
July 2011 to date- Rentokil Pest Control Contract Manager London Underground
• Manage all aspects of the Pest Control on the London Underground contract within the Lot 2A-
cleaning contract (BCV, SSL & JNP lines).
• Manage a team of both day and night staff through service managers and team technicians.
• Responsible for service delivery of all pest control within London Underground stations and Depots.
• Targeted against profit, net gain, job and contract revenue, service delivery, staff retention, client
retention, H&S compliance, among others.
• Responsible for project planning and mobilisation of job work.
• Implementation of service procedures and ensure KPI’s are met.
• Responsible for managing projects to reduce the impact of bird contamination on the environment within
the underground properties.
Dec 2008 – July 2011 Operations/Branch Manager Mayfair
• Manage a team of 10 technicians, 4 sales staff, and 1 service manager.
• Responsible for service delivery to a portfolio of approx. £1.8m.
• Responsible for delivering annual turnover in excess of £2.5m
• Responsible for delivering monthly sales targets.
• Responsible for identifying and securing new business.
• Responsible for project planning and mobilisation of new contracts.
• Implementation of service procedures and ensure KPI’s are met.
March 2007 – Dec 2008 Rentokil Pest control Surveyor / Sales Executive
Deliver sales targets for both new and existing business.
October 2004 – March 2006 Pegasus Elite Ltd Owner/Director
Responsibility for the management of all aspects of the business
Daily running and setting company objectives
November 2002 – October 2004 Reed Business Information New Media Sales Executive (B2B Field
Sales)
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2. Geoff Needham CV dated 28 May 2015
Selling Web advertising into, Kellysearch & Kelly’s B2B directory’s both Web and paper.
January 2002–November 2002-Bulldog Publishing Sales Consultant
Responsible for selling advertising space for Quest magazine the leading monthly Armed Forces resettlement
and employment publication
1979 to 2001 HM Armed Forces (Army). The Parachute Regiment (SNCO)
Operations / Liaison Manager September 1999 – December 2001
Liaison with Royal Air Force and civilian airport operations managers on all Parachuting exercises requiring a
high degree of joint planning and co-ordination
Intelligence Team Manager/Leader (Kosovo and Northern Ireland) August 1998 -September1999
Responsible for gathering intelligence information, requiring an outstanding ability to analyse complex
situations and data with great accuracy– all under hostile conditions
Recruitment and Training July 1996 – August 1998
Management of recruitment assessment and selection
Parachute Infantry Platoon Member Sept 1979 – July 1996
Carried out a number of roles within the platoon
Training and Education
Training: A wide range of professional training courses that has included:
• Successfully completed Levels 1, 2 and 3 of the Management Development programme run by Mater
Class.
• Sales skills, communication and presentation skills, leadership, IT, Training, leadership and
management, planning and organisation and managing change.
• Certificate in Sales and Marketing from the Chartered Institute of Marketing (The University of
Greenwich) – key modules included:
• Sales and account management – market planning and organisation – Financial management –
commercial awareness – IT and the Internet.
• City and Guilds in Communication Skills (including public speaking, event management, reporting and
presentation skills).
• NVQ’s in information technology and management (through the Institute of Management).
Education: Open University - Foundation pass in Social Science (with 130 credits towards BA)
City & Guilds, NVQ, “A” and “O” level passes in:
Math’s, English, Team Management, Law and Communication, 7 CSE’s
Personal Information:
Awards: Decorations Commander British Forces Commendation: For exceptionally valuable service in
support of British Forces in the former Yugoslavia (Kosovo). Various military awards.
Interests: Golf, Reading, Hill walking, Road cycling and Volunteer Member of Air training Corps taking
cadets to Nijmegen to complete 100 mile march in 4 days
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3. Geoff Needham CV dated 28 May 2015
Details: Married, Full and Clean Driving Licence, holds an in date LUCAS Card & Area A for a number of
London Underground Depots.
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