SlideShare a Scribd company logo
Patricia GARCIA
40 Wallbank Road
Birmingham D8 2EX
patriciagarcia611@gmail.com
+44 7867 516246
I have strong interpersonal, organisational and administration skills and deliver exceptional interface
customer service. In addition I possess excellent offce and administrative skills. I am a team player,
reliable and always look to use my initiative. I have spent the last 5 years in an international
banking environment and have 19 years experience in blue chip organisations including steel,
chemicals and telecommunications. My current role is a Compliance Standards Offcer specialising in
Trade Screening and Payment. I adapt to new roles quickly due to my extensive experience
throughout my career. I am seeking a new challenge in a multi-national company.
HIGHLIGHTS
• Compliance and control of fnancial trade documents and international payments
• Relocation of ArcelorMittal offce within the West Midlands
• Roll-out of full billing system in Senegal
• Implementation of Bid Centre Offce in South Africa
• Preparation of contract bids in excess of £5M
• Multilingual fuency in English, French and Spanish
EXPERIENCE
Since 5 years LLOYDS BANK Since Aug'11
Birmingham Compliance Standards Offcer (CSO) for Trade Screening and Payments
• Lead role in a team working to build and maintain colleague competency and
compliance using dip sampling and accreditations in a legislated sanctions
environment. Implementing the Dip Sample & Accreditation standards, in line with
documented framework. Completing dip sampling for all accredited colleagues.
Completing live sampling, assess e-accreditation responses and report within
agreed timescales.
• Responsible for identifying performance gaps and agree effective interventions
with business and colleagues in order that they are resolved and any risk
eliminated. Providing feedback to operational units on pass/fail criteria and areas
for quality improvements. Escalated breaches to Manager & Assistant Manager
Competency & Accreditation. Delivering 1:1 coaching session to support GTC colleagues
bring their performance to agree standards.
• Contributing to the on-going improvement of compliance systems, processes
and procedures. Ensuring compliance with the Groups policies, procedures and
guidelines together with all regulatory and statutory requirements where
appropriate. Adapting to and identifed changes in processes and working
practices in order to achieve operational improvement. Implementing outputs
from Audit.
• Charity Representative within the Lloyds Banking Group Committee. Keeping
colleagues informed of all Charity events for the year. Actively supported Charity
Committee during these events. Organised Day To Make a Difference for
Colleagues in Brindleyplace with the charity St Margaret Trust for which I
volunteer as one of the directors for the last 7 years.
1/3
Translator/Processor Analyst – Trade & Sanctions Department
• Received referrals from investigators and, by examination of the database and
supporting documentation, determine if the correct sanctions decision has been
applied and recorded. Undertook analysis of country hits, entities, and/or names
of individuals within the payment instruction by reference to a pre-determined
suite of reference material and by judgment assess whether the instruction is
compliant with Sanctions Policy. If apparent during the review of a referral
submitted a Suspicious Activity Report (SAR) to the Money Laundering Reporting
Offcer. Provided feedback to investigators and share best practice to improve
the quality of referrals.
• Translation of various trade documents from Spanish to English
During 6 months ALLEGHENY TECHNOLOGIES Aug'10-Oct'10
Birmingham Internal Sales Representative
• Administration of orders. Quotations. Customer services and general
information.
During 4 years ½ ARCELOR-MITTAL Aug'05-Apr'10
Solihull Sales Administrator
• Overseen the relocation of ArcelorMittal offce within the West Midlands.
• Customer liaison: customer services, orders processing and administration from
start to delivery. Support and main point of contact for customers, internal
departments and various other external agencies. Contact with various mills in
France, Germany and Spain. Administration of stock, price sheet update and
chasing up payment. Support and PA to Sales Director.
During 3 years HUNTSMAN SURFACE SCIENCES Jul'02-Jul'05
Quinton Home & Export Sales Administrator
• Micro Management of the European Ethanolamine Business in English, French
and Spanish. Customer liaison: customer services, processing and administration
of orders in PRMS, pricing, tenders, general information. Supplier liaison:
purchasing, stock maintenance, labs contact, invoice control. Logistic/Freight:
organisation of export freight by road and sea. Stock control: drums and bulk
level, redundant stock disposal. Pricing: quotations, special prices, price list
administration. Producing regular and ad hoc reports on sales, stock and pricing.
During 6 months RHODIA CHEMICALS Jan'02-Jun'02
Langley Green Customer Service Liaison Offcer
• Customer Services then Customer liaison. Using English, French and Spanish.
Processing of orders on SAP, providing reports and general information.
During 3 years ½ CMG WIRELESS DATA SOLUTIONS Jul'98-Dec'01
Solihull Deputy Project Manager & Bid Coordinator
• Responsible for the smooth running of projects. Assisting and supporting the
project managers. Senegal project implementation – organisation of all steps
within the project. Interpretation from French to English of whole project - from
gap analysis to implementation to high level meetings up to sign off of project
completion.
2/3
• Delivered end to end completion of multi-phased billing system roll-out in
Senegal. Preparation of contract bids in excess of £5M. Successfully delivered the
implementation of Bid Centre Offce in South African division whilst project
manager. Subject Matter Expert for customer interface of French-African
projects, resulting in successful bids and installations.
During 6 years ½ CLINICAL DATA SYSTEMS Sep'91-Mar'98
Birmingham Project & Personal Assistant
• Supported 3 Project Managers with their own projects, administrating the day
to day internal and external organisation of the projects (weekly scheduling of
the implementation team, support to sales team with bids and production of
documents, etc.). PA to group of managers and general daily office duties.
During 10+ years Various jobs (retail, catering, etc.) in France and in Spain.
EDUCATION
Continuing • Bachelor (BA) in Combined Humanity Studies
• General Certifcate of Secondary Education (GCSE) in English
• National Vocational Qualifcation (NVQ) in Business Administration Level 3
Initial • Examen Spécial d'Entrée à l'Université en Espagnol
• Brevet d'Études du Premier Cycle
Languages English & French: fuent – Spanish: full professional profciency
Certifcations Prince 2 Foundation – Anti Money Laundering – Work/Risk Management
Counseling Level 3 – Neuro-Linguistic Programming
IT Skills MS Offce, Outlook, Word, Excel, Project – Lotus Notes – SAP – PEGA – AS/400
3/3

More Related Content

What's hot

Adrian escala driz detailed cv
Adrian escala driz detailed cvAdrian escala driz detailed cv
Adrian escala driz detailed cv
adrian83ph
 
Stephane bonneton - Experienced international buyer - detailed cv.
Stephane bonneton - Experienced international buyer - detailed cv.Stephane bonneton - Experienced international buyer - detailed cv.
Stephane bonneton - Experienced international buyer - detailed cv.
Stephane Bonneton
 
resume Kar Fong2014
resume Kar Fong2014resume Kar Fong2014
resume Kar Fong2014
Kar Fong leh
 
CV
CVCV
150819-JamesRake-CV AM
150819-JamesRake-CV AM150819-JamesRake-CV AM
150819-JamesRake-CV AM
James Rake
 
Gary Nolan Resume
Gary Nolan Resume Gary Nolan Resume
Gary Nolan Resume
Gary Nolan
 
JWhitmore CV Nov 2015
JWhitmore CV Nov 2015JWhitmore CV Nov 2015
JWhitmore CV Nov 2015
Jason Whitmore
 
Toby Wynn CV 11-01-16
Toby Wynn CV 11-01-16Toby Wynn CV 11-01-16
Toby Wynn CV 11-01-16
Toby Wynn
 
Stephen Newell CV 1 (3)
Stephen Newell CV 1 (3)Stephen Newell CV 1 (3)
Stephen Newell CV 1 (3)
Stephen Newell
 
Paul English CV Jan 2017
Paul English CV Jan 2017Paul English CV Jan 2017
Paul English CV Jan 2017
Paul English
 
Toney G. Resume new updated docx
Toney G. Resume new updated docxToney G. Resume new updated docx
Toney G. Resume new updated docx
toney jackson
 
Rachel Richards CV - Senior Accessories Buyer
Rachel Richards CV - Senior Accessories BuyerRachel Richards CV - Senior Accessories Buyer
Rachel Richards CV - Senior Accessories Buyer
Rachel Richards
 
Nikhil resume
Nikhil resumeNikhil resume
Nikhil resume
Nikhil Raveendran
 
Haissam CV 1
Haissam CV 1Haissam CV 1
Haissam CV 1
Haissam Saad
 
Kirk Stevenson July 2016
Kirk Stevenson July 2016Kirk Stevenson July 2016
Kirk Stevenson July 2016
Kirk Stevenson
 
CV
CVCV
RESUME - Wilai T. _updated_Nov012559
RESUME - Wilai T. _updated_Nov012559RESUME - Wilai T. _updated_Nov012559
RESUME - Wilai T. _updated_Nov012559
Wilai Tabmeeboon
 
George Letakis
George LetakisGeorge Letakis
George Letakis
George Letakis
 
4P square 11 key facts Marketing & Sales - Interim & Consulting
4P square 11 key facts Marketing & Sales - Interim & Consulting4P square 11 key facts Marketing & Sales - Interim & Consulting
4P square 11 key facts Marketing & Sales - Interim & Consulting
4P square
 
EnzaF CV 12AUG
EnzaF CV 12AUGEnzaF CV 12AUG
EnzaF CV 12AUG
Enza Forte
 

What's hot (20)

Adrian escala driz detailed cv
Adrian escala driz detailed cvAdrian escala driz detailed cv
Adrian escala driz detailed cv
 
Stephane bonneton - Experienced international buyer - detailed cv.
Stephane bonneton - Experienced international buyer - detailed cv.Stephane bonneton - Experienced international buyer - detailed cv.
Stephane bonneton - Experienced international buyer - detailed cv.
 
resume Kar Fong2014
resume Kar Fong2014resume Kar Fong2014
resume Kar Fong2014
 
CV
CVCV
CV
 
150819-JamesRake-CV AM
150819-JamesRake-CV AM150819-JamesRake-CV AM
150819-JamesRake-CV AM
 
Gary Nolan Resume
Gary Nolan Resume Gary Nolan Resume
Gary Nolan Resume
 
JWhitmore CV Nov 2015
JWhitmore CV Nov 2015JWhitmore CV Nov 2015
JWhitmore CV Nov 2015
 
Toby Wynn CV 11-01-16
Toby Wynn CV 11-01-16Toby Wynn CV 11-01-16
Toby Wynn CV 11-01-16
 
Stephen Newell CV 1 (3)
Stephen Newell CV 1 (3)Stephen Newell CV 1 (3)
Stephen Newell CV 1 (3)
 
Paul English CV Jan 2017
Paul English CV Jan 2017Paul English CV Jan 2017
Paul English CV Jan 2017
 
Toney G. Resume new updated docx
Toney G. Resume new updated docxToney G. Resume new updated docx
Toney G. Resume new updated docx
 
Rachel Richards CV - Senior Accessories Buyer
Rachel Richards CV - Senior Accessories BuyerRachel Richards CV - Senior Accessories Buyer
Rachel Richards CV - Senior Accessories Buyer
 
Nikhil resume
Nikhil resumeNikhil resume
Nikhil resume
 
Haissam CV 1
Haissam CV 1Haissam CV 1
Haissam CV 1
 
Kirk Stevenson July 2016
Kirk Stevenson July 2016Kirk Stevenson July 2016
Kirk Stevenson July 2016
 
CV
CVCV
CV
 
RESUME - Wilai T. _updated_Nov012559
RESUME - Wilai T. _updated_Nov012559RESUME - Wilai T. _updated_Nov012559
RESUME - Wilai T. _updated_Nov012559
 
George Letakis
George LetakisGeorge Letakis
George Letakis
 
4P square 11 key facts Marketing & Sales - Interim & Consulting
4P square 11 key facts Marketing & Sales - Interim & Consulting4P square 11 key facts Marketing & Sales - Interim & Consulting
4P square 11 key facts Marketing & Sales - Interim & Consulting
 
EnzaF CV 12AUG
EnzaF CV 12AUGEnzaF CV 12AUG
EnzaF CV 12AUG
 

Similar to CV Patricia GARCIA (EN)

Girish Ramlochun CV
Girish Ramlochun CVGirish Ramlochun CV
Girish Ramlochun CV
Girish Ramlochun
 
R FOWLER CV 2017
R FOWLER CV 2017R FOWLER CV 2017
R FOWLER CV 2017
Rupert Fowler
 
Mark_Roe_Dec 14
Mark_Roe_Dec 14Mark_Roe_Dec 14
Mark_Roe_Dec 14
Mark Roe
 
Lorna Reece CV New 21.01.2016
Lorna Reece CV New 21.01.2016Lorna Reece CV New 21.01.2016
Lorna Reece CV New 21.01.2016
Lorna Reece
 
Sherif Antar
Sherif AntarSherif Antar
Sherif Antar
Sherif Antar
 
Dave CV 2017
Dave CV 2017Dave CV 2017
Dave CV 2017
Dave Dunlop
 
Lisa Ann Whitfield CV - updated
Lisa Ann Whitfield CV - updatedLisa Ann Whitfield CV - updated
Lisa Ann Whitfield CV - updated
Lisa Whitfield
 
Ash domah detailed cv award winning financial controller-5f
Ash domah detailed cv  award winning financial controller-5fAsh domah detailed cv  award winning financial controller-5f
Ash domah detailed cv award winning financial controller-5f
Ashish Domah FCCA
 
Brett finlay resume
Brett finlay resume Brett finlay resume
Brett finlay resume
Brett Finlay
 
Sean Dugan CV Compliance
Sean Dugan CV ComplianceSean Dugan CV Compliance
Sean Dugan CV Compliance
Sean Dugan
 
RH CV
RH CVRH CV
Malcolm keith woodward blank
Malcolm keith woodward blankMalcolm keith woodward blank
Malcolm keith woodward blank
mkbeefy
 
CV_Christopher_Turnbull_ 050615
CV_Christopher_Turnbull_ 050615CV_Christopher_Turnbull_ 050615
CV_Christopher_Turnbull_ 050615
Chris Turnbull
 
CURRICULUM VITAE (1)
CURRICULUM VITAE (1)CURRICULUM VITAE (1)
CURRICULUM VITAE (1)
Marlon Macaya
 
ANGELA ASIEDUA ARTHUR 2 2015
ANGELA ASIEDUA ARTHUR 2 2015ANGELA ASIEDUA ARTHUR 2 2015
ANGELA ASIEDUA ARTHUR 2 2015
Angela Arthur
 
Sharmillah CV Feb 2016
Sharmillah CV Feb 2016Sharmillah CV Feb 2016
Sharmillah CV Feb 2016
Sharmillah Gardner
 
CV Daniel Cumming 2016
CV Daniel Cumming 2016 CV Daniel Cumming 2016
CV Daniel Cumming 2016
Daniel Cumming
 
CV M Gumede 2
CV M Gumede 2CV M Gumede 2
CV M Gumede 2
Mandla Gumede
 
Raghda Hamdy gulf
Raghda Hamdy gulfRaghda Hamdy gulf
Raghda Hamdy gulf
Raghda Hamdy
 
CWT
CWTCWT

Similar to CV Patricia GARCIA (EN) (20)

Girish Ramlochun CV
Girish Ramlochun CVGirish Ramlochun CV
Girish Ramlochun CV
 
R FOWLER CV 2017
R FOWLER CV 2017R FOWLER CV 2017
R FOWLER CV 2017
 
Mark_Roe_Dec 14
Mark_Roe_Dec 14Mark_Roe_Dec 14
Mark_Roe_Dec 14
 
Lorna Reece CV New 21.01.2016
Lorna Reece CV New 21.01.2016Lorna Reece CV New 21.01.2016
Lorna Reece CV New 21.01.2016
 
Sherif Antar
Sherif AntarSherif Antar
Sherif Antar
 
Dave CV 2017
Dave CV 2017Dave CV 2017
Dave CV 2017
 
Lisa Ann Whitfield CV - updated
Lisa Ann Whitfield CV - updatedLisa Ann Whitfield CV - updated
Lisa Ann Whitfield CV - updated
 
Ash domah detailed cv award winning financial controller-5f
Ash domah detailed cv  award winning financial controller-5fAsh domah detailed cv  award winning financial controller-5f
Ash domah detailed cv award winning financial controller-5f
 
Brett finlay resume
Brett finlay resume Brett finlay resume
Brett finlay resume
 
Sean Dugan CV Compliance
Sean Dugan CV ComplianceSean Dugan CV Compliance
Sean Dugan CV Compliance
 
RH CV
RH CVRH CV
RH CV
 
Malcolm keith woodward blank
Malcolm keith woodward blankMalcolm keith woodward blank
Malcolm keith woodward blank
 
CV_Christopher_Turnbull_ 050615
CV_Christopher_Turnbull_ 050615CV_Christopher_Turnbull_ 050615
CV_Christopher_Turnbull_ 050615
 
CURRICULUM VITAE (1)
CURRICULUM VITAE (1)CURRICULUM VITAE (1)
CURRICULUM VITAE (1)
 
ANGELA ASIEDUA ARTHUR 2 2015
ANGELA ASIEDUA ARTHUR 2 2015ANGELA ASIEDUA ARTHUR 2 2015
ANGELA ASIEDUA ARTHUR 2 2015
 
Sharmillah CV Feb 2016
Sharmillah CV Feb 2016Sharmillah CV Feb 2016
Sharmillah CV Feb 2016
 
CV Daniel Cumming 2016
CV Daniel Cumming 2016 CV Daniel Cumming 2016
CV Daniel Cumming 2016
 
CV M Gumede 2
CV M Gumede 2CV M Gumede 2
CV M Gumede 2
 
Raghda Hamdy gulf
Raghda Hamdy gulfRaghda Hamdy gulf
Raghda Hamdy gulf
 
CWT
CWTCWT
CWT
 

CV Patricia GARCIA (EN)

  • 1. Patricia GARCIA 40 Wallbank Road Birmingham D8 2EX patriciagarcia611@gmail.com +44 7867 516246 I have strong interpersonal, organisational and administration skills and deliver exceptional interface customer service. In addition I possess excellent offce and administrative skills. I am a team player, reliable and always look to use my initiative. I have spent the last 5 years in an international banking environment and have 19 years experience in blue chip organisations including steel, chemicals and telecommunications. My current role is a Compliance Standards Offcer specialising in Trade Screening and Payment. I adapt to new roles quickly due to my extensive experience throughout my career. I am seeking a new challenge in a multi-national company. HIGHLIGHTS • Compliance and control of fnancial trade documents and international payments • Relocation of ArcelorMittal offce within the West Midlands • Roll-out of full billing system in Senegal • Implementation of Bid Centre Offce in South Africa • Preparation of contract bids in excess of £5M • Multilingual fuency in English, French and Spanish EXPERIENCE Since 5 years LLOYDS BANK Since Aug'11 Birmingham Compliance Standards Offcer (CSO) for Trade Screening and Payments • Lead role in a team working to build and maintain colleague competency and compliance using dip sampling and accreditations in a legislated sanctions environment. Implementing the Dip Sample & Accreditation standards, in line with documented framework. Completing dip sampling for all accredited colleagues. Completing live sampling, assess e-accreditation responses and report within agreed timescales. • Responsible for identifying performance gaps and agree effective interventions with business and colleagues in order that they are resolved and any risk eliminated. Providing feedback to operational units on pass/fail criteria and areas for quality improvements. Escalated breaches to Manager & Assistant Manager Competency & Accreditation. Delivering 1:1 coaching session to support GTC colleagues bring their performance to agree standards. • Contributing to the on-going improvement of compliance systems, processes and procedures. Ensuring compliance with the Groups policies, procedures and guidelines together with all regulatory and statutory requirements where appropriate. Adapting to and identifed changes in processes and working practices in order to achieve operational improvement. Implementing outputs from Audit. • Charity Representative within the Lloyds Banking Group Committee. Keeping colleagues informed of all Charity events for the year. Actively supported Charity Committee during these events. Organised Day To Make a Difference for Colleagues in Brindleyplace with the charity St Margaret Trust for which I volunteer as one of the directors for the last 7 years. 1/3
  • 2. Translator/Processor Analyst – Trade & Sanctions Department • Received referrals from investigators and, by examination of the database and supporting documentation, determine if the correct sanctions decision has been applied and recorded. Undertook analysis of country hits, entities, and/or names of individuals within the payment instruction by reference to a pre-determined suite of reference material and by judgment assess whether the instruction is compliant with Sanctions Policy. If apparent during the review of a referral submitted a Suspicious Activity Report (SAR) to the Money Laundering Reporting Offcer. Provided feedback to investigators and share best practice to improve the quality of referrals. • Translation of various trade documents from Spanish to English During 6 months ALLEGHENY TECHNOLOGIES Aug'10-Oct'10 Birmingham Internal Sales Representative • Administration of orders. Quotations. Customer services and general information. During 4 years ½ ARCELOR-MITTAL Aug'05-Apr'10 Solihull Sales Administrator • Overseen the relocation of ArcelorMittal offce within the West Midlands. • Customer liaison: customer services, orders processing and administration from start to delivery. Support and main point of contact for customers, internal departments and various other external agencies. Contact with various mills in France, Germany and Spain. Administration of stock, price sheet update and chasing up payment. Support and PA to Sales Director. During 3 years HUNTSMAN SURFACE SCIENCES Jul'02-Jul'05 Quinton Home & Export Sales Administrator • Micro Management of the European Ethanolamine Business in English, French and Spanish. Customer liaison: customer services, processing and administration of orders in PRMS, pricing, tenders, general information. Supplier liaison: purchasing, stock maintenance, labs contact, invoice control. Logistic/Freight: organisation of export freight by road and sea. Stock control: drums and bulk level, redundant stock disposal. Pricing: quotations, special prices, price list administration. Producing regular and ad hoc reports on sales, stock and pricing. During 6 months RHODIA CHEMICALS Jan'02-Jun'02 Langley Green Customer Service Liaison Offcer • Customer Services then Customer liaison. Using English, French and Spanish. Processing of orders on SAP, providing reports and general information. During 3 years ½ CMG WIRELESS DATA SOLUTIONS Jul'98-Dec'01 Solihull Deputy Project Manager & Bid Coordinator • Responsible for the smooth running of projects. Assisting and supporting the project managers. Senegal project implementation – organisation of all steps within the project. Interpretation from French to English of whole project - from gap analysis to implementation to high level meetings up to sign off of project completion. 2/3
  • 3. • Delivered end to end completion of multi-phased billing system roll-out in Senegal. Preparation of contract bids in excess of £5M. Successfully delivered the implementation of Bid Centre Offce in South African division whilst project manager. Subject Matter Expert for customer interface of French-African projects, resulting in successful bids and installations. During 6 years ½ CLINICAL DATA SYSTEMS Sep'91-Mar'98 Birmingham Project & Personal Assistant • Supported 3 Project Managers with their own projects, administrating the day to day internal and external organisation of the projects (weekly scheduling of the implementation team, support to sales team with bids and production of documents, etc.). PA to group of managers and general daily office duties. During 10+ years Various jobs (retail, catering, etc.) in France and in Spain. EDUCATION Continuing • Bachelor (BA) in Combined Humanity Studies • General Certifcate of Secondary Education (GCSE) in English • National Vocational Qualifcation (NVQ) in Business Administration Level 3 Initial • Examen Spécial d'Entrée à l'Université en Espagnol • Brevet d'Études du Premier Cycle Languages English & French: fuent – Spanish: full professional profciency Certifcations Prince 2 Foundation – Anti Money Laundering – Work/Risk Management Counseling Level 3 – Neuro-Linguistic Programming IT Skills MS Offce, Outlook, Word, Excel, Project – Lotus Notes – SAP – PEGA – AS/400 3/3