Mr. John-Paul Stevenson has over 22 years of experience in business development, project management, sales, and training. He has held several managerial roles with increasing responsibility at organizations like Post Office Limited and Provident Financial Plc, where he successfully led teams, launched new initiatives, and exceeded sales targets. Mr. Stevenson holds a Postgraduate Diploma in Management Studies and various other qualifications. In his personal time, he enjoys furthering his education and exploring interests in technology, photography, and puzzles.

1. Mr. John-Paul Stevenson DMS, MCMI. Mobile: 07930 527 870
E-mail: jp@thestevensonclan.com
Nottingham, NG16.
Personal Profile Summary
Successful, results generating, professional manager with 22 years experience, a solid record of
accomplishments in business development and planning, directing teams, training, sales, and project
management with particular emphasis on planning, implementation, communications, team building
and problem solving combined with a high degree of customer service awareness.
Experience, Responsibilities & Achievements
Post Office Limited - Midlands 2005 – Present
HNG Multiple Partner Support Manager (Multiples) 2010 - 2010
o Project Managed 1624 multiple owned Post Offices across UK for new IT system
o Successfully migrated all 1624 multiple branches to new IT system (HNG - Horizon Next Generation)
ahead of schedule resulting in cost savings of over £2 million
o Devised and implemented an effective two way communications process.
o Directed all branches and staff through new training programme prior to IT launch
o Maintained and improved relationships with all management levels for each multiple partner
o Managed and resolved all issues arising during new IT installations.
Business Development Manager (Independents & Multiples) 2006 - 2010
o Managed a mix of 82 Independent and Multiple owned Post Offices across the midlands.
o Implemented individual branch business plans and monthly evaluations
o Demonstrated, implemented and developed new sales techniques
o Set up accelerated thirteen week branch development and staff training programmes for the top
performing branches each quarter.
o Developed a new higher level of customer service and mystery shopping programme
o Succeeded in being a Golden Ticket Winner for 2007 quarter 1 performance, 107% YTD
Sales Account Manager (Independents & Multiples) 2005 - 2006
o Managed 83 key independently owned Post Offices across the midlands
o Managed 81 key multiple owned Post Offices across the midlands
o Established new sales training and coaching programme
o Establish multiple partner relations and specialised training programme
o Succeeded in developing Lincoln Co-op's Post Office estate from a ranking of 21st nationwide to 2nd
within one year and to 1st place the year after producing up to 900%+ in some KPIs
o Designed personalised incentives to increase sales in identified demographic areas.
o Succeeded in being a Golden Ticket Winner for 2006 performance of 109%
Provident Financial Plc 1989 - 1993 & 1995 - 2005
Area Manager (Nottingham) 2002 - 2005
o Managed and directed a team of four Development Managers, one Customer Recruitment Manager
and twenty-eight Financial Agents.
o Managed a growing client bank of 4050 active accounts.
o Strategically planned and set budgeted objectives for areas KPIs – Sales, Collections, Arrears
management including Bad Debt Charge and Customers.
o Recruited managers and agents.
o Implemented new KPI based area training programme
o Conducted regular evaluations of managers and agents.
o Designed and implemented a new Health & Safety programme for Managers and Agents working in
high risk areas, reducing field based incidents by 96% per annum.
o Conducted regular internal Health and Safety checks.
o Created, implemented and monitored regional and area promotions.
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2. o Maintained company compliance areas which included legal, company and security.
o Accomplished area of the year 2005 following an increase in net profit of over 21%
Agency Development Manager (13 different areas) 1995 - 2002
Section Manager (11 different locations) 1989 - 1993
o Managed a variety of Financial Agent teams ranging between 6 to 12 agents.
o Managed various client banks ranging from 600 to 7500 active accounts.
o Spearheaded extensive customer growth resulting in eight new agencies across the region.
o Assigned to regional position of Training Manager.
o Developed and implemented regional training programme for Managers and Agents,
o Assigned responsibility as the regional mentor for managers undergoing further education.
o Improved the agent recruitment process, resulting in a higher calibre of agent which in turn reduced
agent churn in three areas from 189% per annum to 17% per annum overall.
o Devised proposals for the design and marketing of new company products.
o Strategically planned, developed and implemented a customer growth initiative for the Nottingham
branch resulting in the creation of fourteen new agencies and two sections.
o Promoted to Area Manager after transforming the Nottingham branch from being the worst performer in
the country to the top performing branch four years in a row.
o Maintained on average a year on year growth across all KPIs of 20%+ as Area Manager.
o Manager of the year eight times, awarded through a consistent performance and proven track record.
o Promoted to Assistant Area Manager for Nottingham, Derby & three other smaller locations.
United Friendly (Derby) 1993 - 1995
Universal Sales Inspector (USI) (16 different areas) 1994 - 1995
Insurance Agent (4 different areas) 1993 - 1995
o Promoted to USI following an unprecedented sales increase of 216% generating over £80k extra
annual premium and second place in the UK wide sales campaign during my first year.
o Managed approximately 8500 active accounts and four sales agents.
o Generated over 300 new accounts following creation of new referrals promotion.
Education & Professional Qualifications
o Postgraduate Diploma in Management Studies (DMS) – De-Montfort University. (2001 – 2003).
Including Managing Finance, Managing Information, Strategic Management, Operations Management,
Human Resource Management, Managing People, Inter-Personal Skills and Marketing Management.
o NEBSS – Course in Supervisory Management (1989)
o BTEC-Computer Studies – South East Derbyshire College. (1989 – 1990).
o City & Guilds Industrial – South East Derbyshire College. (1985 – 1986). Including Social and
Environmental Studies, Industrial Skills and Practices, Technology, Theory and Science, Communication
Studies.
Training
o Fully IT literate, competent with full MS Office suite, o Health & Safety Training. 2003
Lotus Notes and Serif software suites. 1997 - 2010 o Area Manager Training. 2002 – 2003
o Advanced Influencing & Objection Handling Skills o Selling Skills. 2000
Course. 2005 o Training Manager Development Course. 1997
o Connecting & Influencing Skills. 2005 o Agency Development Manager Training. 1995
o Key Account Management Training. 2005 o Section Managers Advanced Training. 1992
o Sales Account Manager Induction Course. 2005 o Section Manager Training. 1989 – 1990
o Sales Capability Training. 2005 o Customer Service Training. 1988 & 1989
Memberships
o The Chartered Institute of Management – MCMI.o Derby Merlin Round Table.
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3. o The National Trust. o National Geographic.
Interests
Personal self-development via further education and self study, anything IT related, building PC's, web
sites and learning about new software, new technology, photography, reading, crosswords and puzzles,
as well as socialising when possible.
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